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Show Results For
- All HBS Web
(3,797)
- People (11)
- News (1,211)
- Research (2,211)
- Events (3)
- Multimedia (5)
- Faculty Publications (1,439)
- 24 Jul 2007
- First Look
First Look: July 24, 2007
implementation of a lean operating system at an Indian software services firm. By studying the introduction and impact of lean management techniques in a nontraditional setting we are able to move beyond the... View Details
Keywords: Martha Lagace
- 01 Dec 2000
- News
Core Values Keep Airline Flying High
Good people are essential for success. Keep the product and the process simple. Deliver the most reliable service at the lowest cost. Invest the time to connect with employees and customers. These are the basic tenets fueling the... View Details
- 01 Mar 2008
- News
Innovation, Inc.
help students launch and creatively manage new businesses, including both stand-alone start-ups and ventures operating within an established organization. Tripsas notes, “Whenever a firm introduces a truly novel product, it has... View Details
- 01 Dec 2004
- News
Retirement's Changing Face
with this eternal conundrum. Easy Rider Martin Snoey (MBA ’72) Age: 61 Home: Mercer Island, Washington “My sense is that life is not a simple sequence of events,” says Martin Snoey. “Instead, it’s a continual trade-off among career, family, hobbies, and community View Details
Keywords: Personal Services
- 18 Oct 2016
- News
Leading the Way for Women Entrepreneurs
Birchbox, a beauty product subscription box service that has grown to more than 1 million subscribers. “We started raising funds and suddenly we were in rooms where there were no people who looked like us,” said Barna, now the first... View Details
- 18 Oct 2004
- Research & Ideas
The Bias of Wall Street Analysts
the commissions. After deregulation of rates in 1975, commission rates predictably dropped, and the brokerages were left with a fixed cost of sell-side analyst operations and a shortfall in revenues to fund these activities. Clearly, the... View Details
- June 2008 (Revised October 2010)
- Case
Patient Flow at Brigham and Women's Hospital (A)
By: Anita L. Tucker and Jillian Alexandra Berry
Brigham and Women's Hospital challenged a team of physicians to improve patient flow from the Emergency Department to Intensive Care Units (ICUs). One of the team members, Selwyn Rogers, Director of the Surgical Intensive Care Unit (SICU) at Brigham and Women's... View Details
Keywords: Change Management; Health Care and Treatment; Service Operations; Business Processes; Performance Productivity; Conflict and Resolution; Health Industry; Massachusetts
Tucker, Anita L., and Jillian Alexandra Berry. "Patient Flow at Brigham and Women's Hospital (A)." Harvard Business School Case 608-171, June 2008. (Revised October 2010.)
- October 2000 (Revised November 2005)
- Case
Cisco Systems: Web-enablement
By: Richard L. Nolan, Kelley Porter and Christina Akers
Describes how Cisco web-enabled their ERP systems and developed the "front office" systems to electronically link to their customers and suppliers. A rewritten version of an earlier case. View Details
Keywords: Internet and the Web; Information Technology; Technological Innovation; Internet and the Web; Service Operations; Information Technology Industry
Nolan, Richard L., Kelley Porter, and Christina Akers. "Cisco Systems: Web-enablement." Harvard Business School Case 301-056, October 2000. (Revised November 2005.)
- Profile
Gerald Chertavian
his new wife, Kate, where he ran marketing for a financial services firm before cofounding Conduit Communications, a consulting firm focused on the nascent field of Internet marketing. He spent several years building Conduit into one of... View Details
- 01 Dec 2017
- News
A Safer—and Speedier—Way to Name Your Startup
sector, taking what we had learned about name selection and availability and making it accessible inexpensively to everyone, everywhere,” says Master. Say you have a name in mind for a financial planning service firm. Type in your name... View Details
Keywords: Julia Hanna
- April 2003
- Module Note
Design and Management of Health Care Delivery Processes, The
By: Richard M.J. Bohmer
Discusses the design and management of clinical processes in health care. Presents a framing of the clinical process as a problem-solving process that fundamentally involves learning along two dimensions and at least two levels. The two dimensions are: 1) learning in... View Details
Keywords: Management Analysis, Tools, and Techniques; Service Delivery; Management Practices and Processes; Learning; Health Care and Treatment; Health Industry
Bohmer, Richard M.J. "Design and Management of Health Care Delivery Processes, The." Harvard Business School Module Note 603-107, April 2003.
- 01 Sep 2011
- News
The Spangler Effect
provided an opportunity to consolidate student services previously scattered across campus. MBA administrative offices moved into the top floor, and the lower level included a casual-dining grill, the Harvard Coop, IT support services, a... View Details
- 22 Jul 2024
- News
Viral Marketing’s Early Muse
Illustration by John Weber In 2008, Canadian musician Dave Carroll saw United Airlines employees manhandling his $3,500 Taylor guitar on the tarmac in Chicago. When he arrived at his destination, the guitar was in pieces. Carroll contacted United customer service... View Details
- 01 Sep 2008
- News
Kenny Appointed Chief Marketing Officer
Brian Kenny, who has nearly twenty years of experience in marketing and communications at universities and firms such as Monitor, Genuity, and Arthur D. Little, has been named chief marketing and communications officer at HBS, a newly created position. Describing Kenny... View Details
- 19 Apr 2011
- First Look
First Look: April 19
and value of specific interstate relations. Results indicate that network-weaving organizations are easier to operate when they encompass proximate and similar actors, yet they also reap rewards for bringing together otherwise... View Details
Keywords: Sean Silverthorne
- Web
Matthew Sau | MBA
military faces today. This experience sparked my interest in the intersection of technology and business, as I saw the potential for innovative solutions to not only enhance military operations and improve the lives of View Details
- 18 Jul 2011
- News
Non-competes Push Talent Away
- 26 Apr 2016
- First Look
April 26
April 2016 Review of Economic Studies Landing the First Job: The Value of Intermediaries in Online Hiring By: Stanton, Christopher, and Catherine Thomas Abstract—Online markets for remote labor services allow workers and firms to contract... View Details
Keywords: Sean Silverthorne
- 19 Aug 2010
- News
Marketing Analysis Tools for Managers
- 23 Feb 2023
- News
In My Humble Opinion: Hometown Reboot
part of that evolution—as the cofounder of a professional services firm, an investor, a developer, and a corporate board member. “The challenge and the opportunity is to work to ensure all Pittsburghers benefit from this transition,” he... View Details
Keywords: April White