Filter Results:
(4,637)
Show Results For
- All HBS Web
(4,637)
- People (13)
- News (1,427)
- Research (2,673)
- Events (8)
- Multimedia (6)
- Faculty Publications (1,697)
Show Results For
- All HBS Web
(4,637)
- People (13)
- News (1,427)
- Research (2,673)
- Events (8)
- Multimedia (6)
- Faculty Publications (1,697)
- 01 Jun 2012
- News
Think Locally, Act Globally
mobile services in Delhi and in time became India’s largest telecom company. Then, looking overseas for new markets, Mittal decided on Africa, where mobile penetration is still only about 40 percent, and 60 percent of the continent’s 1... View Details
- 16 May 2012
- Research & Ideas
Can Decades of Military Overspending be Fixed?
States has often turned to cutting-edge technology solutions to solve strategic and operational challenges. “Costs tend to rise in all organizations unless managers and their staffs are skilled in industrial management and strongly... View Details
- 01 Sep 2024
- News
The Exchange: Lessons from the Edge
Image by John Ritter Professors Geoff Jones and Tarun Khanna had been toiling away from their respective HBS offices for many years, each of them interested in emerging markets but expressed through different disciplines: Jones, a historian, was studying how the world... View Details
- April 2001
- Teaching Note
Microsoft Carpoint
By: Jeffrey F. Rayport, Steven Silverman and William A. Sahlman
Teaching Note for (9-898-280). For book only - not listed on case. View Details
- 01 Jun 2020
- News
Unleashed
As this existential crisis unfolded, a customer called FedEx in tears because her wedding dress hadn’t arrived yet, with less than twenty-four hours until the ceremony. A frontline service employee named Diane jumped into action, tracked... View Details
Keywords: Jen McFarland Flint
- 21 Mar 2019
- News
Helping Veterans Build Careers
like Watson regularly in the Reserves and has helped the Call of Duty Endowment—the largest private funder of employment for veterans—create a solid path forward for them. “Veterans tend to leave their first jobs after military service... View Details
Keywords: Jill Radsken
- 01 Dec 2009
- News
The Fab Four
Sasha Novakovich (MBA ’99) was in her second year at HBS when she and classmate Tracy Lawrence got the idea for what would become GetConnected, a company that processes voice, data, and video services transactions for retailers. Despite... View Details
- March 2018
- Supplement
Improving Access at VA
By: Ryan W. Buell and Robert S. Huckman
In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details
Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Public Administration Industry; Health Industry; United States
Buell, Ryan W., and Robert S. Huckman. "Improving Access at VA." Harvard Business School Multimedia/Video Supplement 618-709, March 2018.
- January 27, 2010
- Article
Leadership with a Small 'l'
By: Richard Bohmer
What exactly do we mean by leadership in health care? Does it mean to take formal positions in senior leadership teams in hospitals, trusts, health boards, ministries of health, and professional societies-what might be termed leadership with a big "L?" Or does it mean... View Details
Keywords: Decision Choices and Conditions; Leadership; Service Delivery; Service Operations; Organizational Culture; Outcome or Result; Performance Effectiveness; Health Industry
Bohmer, Richard. "Leadership with a Small 'l'." BMJ: British Medical Journal (January 27, 2010): 340:c483.
- 01 Jun 2001
- News
Reunions Offer Job Search, Career Assistance
Services and author of The Harvard Business School Guide to Finding Your Next Job. Holding numerous seminars during reunion weekends, Gardella — with easel, flip chart, and Magic Marker at the ready — usually begins by reminding graduates... View Details
- 24 Sep 2021
- Blog Post
Alumni Spotlight: Career Advice from Alums Working in Climate
into catalyzing and scaling sustainable solutions. Moreover, the nature of environmental challenges requires problem solving that is no longer strictly in a public or private domain, which makes public View Details
- October 1988 (Revised March 1989)
- Case
Florida Power Light Quality Improvement (QI) Story Exercise (A)
Florida Power and Light (FPL) has developed a widely acclaimed quality improvement program (QIP). This exercise leads the students through the process that a division of FPL utilized in an attempt to "improve service." Specifically, the process requires students to... View Details
Keywords: Quality; Service Delivery; Performance Improvement; Business Processes; Utilities Industry; Florida
Hart, Christopher. "Florida Power Light Quality Improvement (QI) Story Exercise (A)." Harvard Business School Case 689-041, October 1988. (Revised March 1989.)
- 29 Oct 2024
- Cold Call Podcast
Can a Coffee Shop in Utah Help Solve Underemployment for People with Disabilities?
Keywords: Re: Richard S. Ruback
- 01 Jun 2015
- News
The Military and the MBA: Lance Batchelor (MBA 1993)
and services to consumers over 50 in the United Kingdom. The first three to six months, almost everybody who arrives at HBS is convinced that the admissions office must have made a mistake, that they’re going to get caught out. If you... View Details
- 09 Jul 2019
- News
The Road to Impact
if—you could have a huge positive impact by just providing common-sense business techniques. Not Six Sigma, not One Sigma, just common sense,” Offensend observes. When he landed his first nonprofit position as chief operating officer at... View Details
- May 1993 (Revised July 1995)
- Case
Air Miles
By: John A. Quelch
The chairman and CEO of a U.K.-based frequent buyer travel award program is planning on launching in North America. Management must determine the marketing strategy to be used, specifically how the U.K. program should be altered, whether the U.S. and Canadian markets... View Details
Keywords: Marketing Strategy; Service Delivery; Market Entry and Exit; Adaptation; Product Launch; Service Industry; Canada; United Kingdom; United States
Quelch, John A. "Air Miles." Harvard Business School Case 593-102, May 1993. (Revised July 1995.)
- September 2000 (Revised February 2025)
- Case
Netflix (2000)
The CEO of a successful Internet start-up must decide whether to delay the company's initial public offering following a significant decline in the NASDAQ market during the spring of 2000. The company's CFO is asked to reevaluate the company's projected cash flow needs... View Details
Keywords: Business Model; Contracts; Initial Public Offering; Cash Flow; Service Delivery; Financial Strategy; Web Services Industry
Mayfield, E. Scott. "Netflix (2000)." Harvard Business School Case 201-037, September 2000. (Revised February 2025.)
- 01 Jun 2001
- News
Point, Click, Give: Internet Fuels Philanthropic Fundraising Revolution
size of the database the WEBSE offers users. Whether a WEBSE is operating an online giving directory, workplace-giving center, or any other transaction-based service, it must decide how many nonprofits will be eligible for the service.... View Details
- 18 May 2011
- News
U.S. Manufacturing Comeback?
going to scale back in the U.S. to keep their options open by continuing to operate a plant in America,” he noted. But the damage done by offshoring high-tech manufacturing may be irreversible, he warned.... View Details
- 02 Dec 2017
- News
Helping HBS Make Big Bets
organization’s business model and launching Lincoln Center International, an offshoot that provides consulting services and convening opportunities to worldwide clients seeking to plan, build, and operate... View Details