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Show Results For
- All HBS Web
(8,134)
- People (49)
- News (2,309)
- Research (3,792)
- Events (19)
- Multimedia (130)
- Faculty Publications (2,295)
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
Hotels, restaurants, and other businesses in the service industry often thrive or die depending on whether they provide exemplary customer service, but new research shows that the color of a customer’s skin can determine whether the View Details
Keywords: by Pamela Reynolds
- Web
HBR Classics - Alumni
in Decision Making , John S. Hammond, Ralph L. Keeney and Howard Riaffa Who Has the D , Paul Rogers and Marcia Blenko Ethical Leadership Ethical Leadership and the Dual Roles of Examples Ethical Leadership and the Psychology of Decision-Making Moral View Details
- 05 Oct 2020
- Book
Want to Be Happier? Make More Free Time
socialize and exercise rather than work longer hours, add up to a lot of time. And our choices powerfully shape whether we’re happy or not.” Here, Whillans shares six research-based strategies for managing the minutes on the clock, all with the ultimate goal of... View Details
Keywords: by Dina Gerdeman
- Web
Student Research - Doctoral
Dynamic Personalization with Multiple Customer Signals: Multi-Response State Representation in Reinforcement Learning By: Liangzong Ma, Ta-Wei Huang , Eva Ascarza and Ayelet Israeli 05 FEB 2025 | Faculty & Research Sale of Private... View Details
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
providing a warm, welcoming, personalized experience at every level, from executives and managers to housekeeping and wait staff. And Patagonia has demonstrated its pro-environment stance by continually re-examining its practices—from... View Details
Keywords: by Lane Lambert
- 01 Aug 2023
Life at HBS Chat with the Entertainment and Media Club
Virtual Life at HBS Chats are a unique opportunity to hear straight from current HBS students regarding their MBA experience. Join a panel of students from the Entertainment and Media Club who will share their backgrounds and how they have cultivated their View Details
- 01 Dec 2023
- News
Action Plan: Life Study
Above: photo by Beth Perkins “There’s an artistic spark in everybody,” says Ted Hartley (MMP 4, 1956). “If you can get rid of that left-brain inner critic, you can explore what will open up in the right-brain side in all of us.” Hartley came to painting a little over a... View Details
Keywords: Julia Hanna
- 09 Jun 2022
- Blog Post
The MBA Class of 2022 Looks Back
lectures during which they shared their most trying times and how they overcame personal obstacles, to opening up to a group of people I had just met about my own struggles and asking them for help, HBS has shown me the power of... View Details
- 03 Dec 2014
- What Do You Think?
Can the Brilliant Jerk Be Managed Effectively?
"I think we need to learn more about this type of person to deal with this phenomenon. We need to learn more about specifically how these folks bring something valuable into the organization and specifically how to minimize the... View Details
Keywords: by James Heskett
- Web
Interviewing - Alumni
calculator, resume and cover letter, job description, company research, personal calendar, water. Prepare your notes. Write down your key selling points, accomplishments, specific examples, and questions for the recruiter. Practice.... View Details
- 08 Dec 2015
- First Look
December 8, 2015
2015 Northampton, MA: Edward Elgar Publishing The Impact of Globalization on Argentina and Chile: Business Enterprises and Entrepreneurship By: Jones, G. Abstract—This book compares the effects of globalization on two Latin American countries, Argentina and Chile, over... View Details
Keywords: Sean Silverthorne
- 30 May 2013
- Working Paper Summaries
Non-Standard Matches and Charitable Giving
- 25 Sep 2012
- Working Paper Summaries
Colocation and Scientific Collaboration: Evidence from a Field Experiment
- 04 Mar 2010
- Working Paper Summaries
The Determinants of Individual Performance and Collective Value in Private-Collective Software Innovation
- Research Summary
Research
Professor Cuddy studies the origins and outcomes of how we perceive and are influenced by other people, investigating the roles of variables such as culture, emotions, nonverbal behaviors, and hormone levels. Much of her work focuses on social categories (e.g.,... View Details
- September 2020
- Article
Community-Level Postmaterialism and Anti-Migrant Attitudes:: An Original Survey on Opposition to Sub-Saharan African Migrants in the Middle East
By: Matt Buehler, Kristin Fabbe and Kyung Joon Han
Why do native citizens of the Middle East and North Africa express greater opposition to certain types of migrants, refugees, and displaced persons? Why, particularly, do they express greater opposition to sub-Saharan African migrants? This article investigates these... View Details
Buehler, Matt, Kristin Fabbe, and Kyung Joon Han. "Community-Level Postmaterialism and Anti-Migrant Attitudes: An Original Survey on Opposition to Sub-Saharan African Migrants in the Middle East." International Studies Quarterly 64, no. 3 (September 2020): 669–683.
- August 2015 (Revised May 2017)
- Case
TSG Hoffenheim: Football in the Age of Analytics
By: Feng Zhu, Karim R. Lakhani, Sascha L. Schmidt and Kerry Herman
In 2015, Dietmar Hopp, owner of Germany's Bundesliga football team TSG Hoffenheim and co-founder of the global enterprise software company SAP, was considering how to ensure long-term sustainability and competitiveness for TSG Hoffenheim. While historically a small... View Details
Zhu, Feng, Karim R. Lakhani, Sascha L. Schmidt, and Kerry Herman. "TSG Hoffenheim: Football in the Age of Analytics." Harvard Business School Case 616-010, August 2015. (Revised May 2017.)
- 13 Aug 2012
- Research & Ideas
When Good Incentives Lead to Bad Decisions
sample of actual applications from entrepreneurs seeking commercial loans for the first time. They acquired the loan files from a large commercial lender in India, a country challenged by a dearth of verifiable financial data. As is common in emerging markets, many... View Details
- 2021
- Working Paper
The Effects of Temporal Distance on Intra-Firm Communication: Evidence from Daylight Savings Time
By: Jasmina Chauvin, Prithwiraj Choudhury and Tommy Pan Fang
Cross-border communication costs have plummeted and enabled the global distribution of work, but frictions attributable to distance persist. We estimate the causal effects of temporal distance, i.e., time zone separation between employees, on intra-firm communication,... View Details
Keywords: Communication Patterns; Time Zones; Geographic Frictions; Knowledge Workers; Multinational Companies; Communication; Multinational Firms and Management; Geographic Location
Chauvin, Jasmina, Prithwiraj Choudhury, and Tommy Pan Fang. "The Effects of Temporal Distance on Intra-Firm Communication: Evidence from Daylight Savings Time." Harvard Business School Working Paper, No. 21-052, September 2020. (Revised November 2021.)
- August 2016 (Revised August 2016)
- Teaching Note
Intrapreneurship at DaVita Healthcare Partners
By: Joseph B. Fuller and Matthew Preble
DaVita Healthcare Partners Inc. (DaVita) is one of the U.S.'s leading dialysis providers, a process whereby persons with end-stage renal disease (ESRD) are connected to a machine that performs the functions of a healthy kidney. Kent Thiry, DaVita's CEO, has expanded... View Details