Outcomes - Publications - Faculty & Research - Harvard Business School

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Portrait Project

Chad Hufsey

life-changing opportunity, because I was afraid to fail. The outcome of this decision proved to be a vital part of God's plan for me – I met my incredible wife at TCU – and it propelled me to pursue opportunities I otherwise might not... View Details

04 Feb 2022
News

Hour by Hour

applying relationship management to former applicants and current employees. “Work is an experience in which virtually everyone partakes to support themselves and their families, yet ‘work’ is so fundamentally broken for millions, especially hourly workers,” observes... View Details

30 Aug 2021
News

One and the Same

that and, of course, all your ideas end up on the whiteboard, along with everyone else’s,” she told the Sydney Morning Herald. “You become the person facilitating the conversation, and you are the one taking the notes in terms of the record of the View Details

Keywords: wage gap; COVID; women; equality; leadership

February 2021
Case

A Cultural Transformation at Southeastern Grocers

By: Suraj Srinivasan, Jonah S. Goldberg and Joseph A. Paul

When Anthony Hucker, the CEO of Southeastern Grocers (SEG), took over in that role in July 2017, the company was in dire financial and operational condition and was headed towards bankruptcy. SEG, the fifth largest grocery chain in the U.S. in early 2021, operated... View Details

Keywords: Business Transformation; Strategy Execution; Retail; Organizational Culture; Transformation; Growth and Development Strategy; Performance; Success; Retail Industry; Food and Beverage Industry; United States; Florida

Summer 2014
Article

Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals

By: Anita L. Tucker, W. Scott Heisler and Laura D. Janisse

Frontline care providers in hospitals spend at least 10% of their time working around operational failures, which are situations where information, supplies, or equipment needed for patient care are insufficient. However, little is known about underlying causes of... View Details

Keywords: Supply Chain; Health Care and Treatment; Failure; Business Processes; Health Industry

2013
Working Paper

The Dirty Laundry of Employee Award Programs: Evidence from the Field

By: Timothy Gubler, Ian I. Larkin and Lamar Pierce

Many scholars and practitioners have recently argued that corporate awards are a "free" way to motivate employees. We use field data from an attendance award program implemented at one of five industrial laundry plants to show that awards can carry significant... View Details

Keywords: Motivation and Incentives; Service Delivery; Performance Productivity; Failure; Service Industry

January 2000 (Revised February 2000)
Case

The HBS California Research Center

By: Ashish Nanda, Thomas J. DeLong and Scott D Landry

Harvard Business School's (HBS) California Research Center, a three-year experiment initiated in July 1997 to facilitate research, case-writing, and course development centered in the Silicon Valley Region, has been a "phenomenal success." In June 1999, HBS Dean Kim... View Details

Keywords: Business Education; Growth and Development Strategy; Corporate Strategy; Success; Education Industry; San Francisco

December 1989 (Revised June 1991)
Case

Motorola, Inc.: Bandit Pager Project

By: Steven C. Wheelwright

Describes the development of a fully automated production line for manufacturing radio pagers. The company regarded the project as highly successful; it becomes clear in the case, however, that there were some shortcomings as well. Some marketing issues were not... View Details

Keywords: Time Management; Marketing; Product Development; Production; Success; Projects; Technology; Telecommunications Industry

March 1992
Case

Amgen, Inc.: Planning the Unplannable

By: Nitin Nohria

By the early 1990s, Amgen--a pharmaceutical company started little over a decade ago as Applied Molecular Genetics--was within range of becoming a billion-dollar company. With two extremely successful biotechnology drugs on the market, Amgen stood as the largest and... View Details

Keywords: Growth and Development Strategy; Strategic Planning; Success; Risk and Uncertainty; Pharmaceutical Industry

17 May 2016
First Look

May 17, 2016

with contracts, if any agent’s preferences are not substitutable, then the existence of a stable outcome cannot be guaranteed. In many-to-many matching with contracts, a new market design issue arises: the design of the contract language... View Details

Keywords: Sean Silverthorne

10 Mar 2002
Research & Ideas

Breakthrough Negotiation: Don’t Leave It On the Table

bolster their bargaining power, and channeling the flow of the process through time. They understand that actions taken away from the negotiating table can be as important as what goes on at the table, if not more so.1 Specifically, skilled negotiators recognize that... View Details

Keywords: by Michael Watkins

25 Oct 2006
Op-Ed

Fixing Executive Options: The Veil of Ignorance

insight was that the fair solution could be determined by creating uncertainty about the position the person choosing the outcome would find him- or herself in. In short, the person cutting the cake has to decide the size of the slices... View Details

Keywords: by Mihir Desai & Joshua Margolis

30 Aug 2006
Op-Ed

The Compensation Game

fact, operating like others, the presumption that it will produce efficient outcomes is unwarranted. The problem is not just one of excess pay. Flaws in the pay-setting arrangements for corporate leaders have produced arrangements that... View Details

Keywords: by Lucian Bebchuk & Rakesh Khurana

26 Sep 2017
Blog Post

A Summer Internship with the International Rescue Committee

resettlement in the US, which made our first task simply mapping out what problem we wanted to solve. Did we care most about employment rates, language outcomes of health and wellness? Fortunately, we had the structure of the... View Details

Web

Transforming Health Care Delivery - Course Catalog

fundamental challenge of improving clinical outcomes while controlling costs. Addressing this challenge will require dramatic improvements in the processes by which care is delivered to patients. This, in turn, will involve novel... View Details

01 Jun 1997
News

A Better Way to Go on Strike

would merely defer payment. But if the division of the fund completely depends on final agreement between the two sides, the outcome of the strike more accurately reflects the balance of their bargaining positions. The No-Fist mechanism... View Details

Keywords: David Lax and Professor James K. Sebenius

02 Apr 2015
Research & Ideas

Digital Initiative Summit: The Business of Crowdsourcing

Boston predict which places might be violating public health regulations. And it is working with an education nonprofit in Watertown, Mass., Education Resource Strategies, to study how school districts spend money. "The outcome is that... View Details

Keywords: by Dina Gerdeman

04 Jun 2014
What Do You Think?

Does Internet Technology Threaten Brand Loyalty?

outcome is the most likely, based on extensive research at Stanford and elsewhere. It will increase the tendency, particularly among younger consumers, to try new goods and services, possibly switching their loyalties. If this turns out... View Details

Keywords: by James Heskett; Advertising; Consumer Products; Technology

Web

Entrepreneurial Finance - Course Catalog

is centered on the entrepreneur’s perspective, we also consider the investor’s viewpoint, since understanding the motivations and incentives faced by one’s counterparty is critical to avoiding financing pitfalls and negotiating the best financing View Details

01 Feb 2002
News

Karen Tumulty Reports on America

perhaps the most prestigious bad job in journalism." At HBS, Tumulty discovered that "the case method is the best kind of training in the mental discipline that a journalist needs, especially for covering politics, which is really all about View Details

Keywords: News, Library, Internet, and Other Services; Information

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