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Show Results For
- All HBS Web
(3,901)
- People (16)
- News (908)
- Research (2,472)
- Events (27)
- Multimedia (47)
- Faculty Publications (1,851)
- 01 Dec 2014
- News
Instilling Production with Principles
pro-environmental policies are money savers and the key to her company’s continued success, Yang says. More Retail Revolutions Recycling the Consignment Shop Bigger than the local consignment shop and easier than eBay, thredUP, cofounded... View Details
- 01 Dec 2018
- News
Evergreen Business
this seasonal side business, where 99 percent of his customers leave with a tree—a sales rate few retailers can imagine. “Plus it’s Christmas, so everyone’s in a great mood.” View Details
Keywords: Jen McFarland Flint
- 12 Sep 2018
- News
Game-Changing Analytics
at multiple contact points, including ticket sales, retail transactions, digital communications, and social media,” notes Gelman, a former Crimson basketball star who also played professionally in Europe. She cites the Patriots’ launch a... View Details
Millard S. Drexler
Drexler helped to transform The Gap from a “me-too” retailer of Levi’s and private label jeans into a fashion icon. He simplified the brand’s product line and invested heavily in provocative advertising which made The Gap a recognizable... View Details
Keywords: Fabric & Apparel
- 19 May 2020
- Research & Ideas
Why Privacy Protection Notices Turn Off Shoppers
By now, it’s an expected right-of-passage. As you enter credit card information for an online purchase, up pops two familiar words: “Privacy Notice.” Does seeing those words make you more confident about the transaction, knowing that the company will safeguard your... View Details
- 21 May 2019
- Cold Call Podcast
If the Key to Business Success Is Focus, Why Does Amazon Work?
- 20 Jun 2016
- Research & Ideas
When Predicting Other People's Preferences, You're Probably Wrong
The Bachelor is a wildly popular reality dating game show on which 28 women compete for the hand of a single man. Along with flirting and fighting and engaging in feats of derring-do, many of the competitors spend ample time confessing insecurities to the camera.... View Details
- 16 Dec 2015
- Research & Ideas
Why ‘Sleep on It’ No Longer Sounds Like Great Advice
As the holidays approach, we’ll all experience the temptation to overspend on gifts for our loved ones (and maybe a little on ourselves). When faced with difficult decisions like whether to spend $199 on a knife set or a tool set, we may follow the age-old advice... View Details
- 07 Oct 2014
- Working Paper Summaries
Lifting the Veil: The Benefits of Cost Transparency
- 26 Feb 2014
- Research & Ideas
How Grocery Bags Manipulate Your Mind
There's a classic cartoon plot device that represents a struggle with temptation. A tiny angel pops up on the conflicted character's left shoulder, urging him to follow the path of righteousness. A tiny devil sits on his right shoulder, pressing him to give into his... View Details
Frank W. Woolworth
Woolworth spotted a potential enterprise in stores that sold only low, one-price goods. Despite the failure of his first store, his later ventures proved immensely profitable, allowing him to combine his business with his brother and other associates to form the F. W.... View Details
Keywords: Retail
Charles S. Woolworth
Taking control of the family discount goods enterprise upon his brother Frank’s death, Charles Woolworth continued to expand the company. In the 1920s, Woolworth began operations in Cuba and Germany, and American operations were extended into the suburbs following the... View Details
Keywords: Retail
Charles R. Walgreen III
Charles Walgreen, III continued the tradition of success begun by his father and grandfather. Under his leadership, Walgreens stores continued to expand its existing operations and also entered the restaurant business. By 1979, the company operated some 600 stores in... View Details
Keywords: Retail
Lillian M. Vernon (Katz)
Katz took some of her family savings to place a small ad in Seventeen magazine for small handbags and belts in 1951. Within a few weeks, she had received $16,000 worth of orders, and sales have skyrocketed ever since. She began expanding her product line to include... View Details
Keywords: Retail
Robert L. Tillman
Shortly before Tillman took over the home improvement company, it had slipped out of its industry leading position, falling behind the newer and bigger Home Depot chain. Tillman, however, was determined to bring Lowe’s back up to the standards that had once given it... View Details
Keywords: Retail
Clarence Saunders
Having made a name for himself as a grocery wholesaler, Saunders decided to embark on a plan of revolutionizing the common supermarket. Removing unnecessary clerks, creating elaborate aisle displays and rearranging the store to force customers to view all of the... View Details
Keywords: Retail
Fred R. Lazarus, Jr.
Through acquisitions and organic growth, Lazarus, Jr. created the largest department store operation in the United States (including Filene’s, Bloomingdale’s, and Bullocks). Lazarus targeted the middle class through attractive store displays, ample inventory and... View Details
Keywords: Retail
Samuel H. Kress
Kress built a discount chain store based on an economies of scale model. He started offering fewer items than traditional 5- and 10- cent stores, in order to offer bargain prices to a lower-income clientele. Kress’ stores were a great success and he managed to increase... View Details
Keywords: Retail
Sebastian S. Kresge
Kresge built the precursor to K-Mart, one of the first mass discounters. He started with ten-cent stores and developed full-fledged variety stores. By his retirement, his chain had almost 600 United States stores, a Canadian subsidiary, and annual sales of $156... View Details
Keywords: Retail
Joyce C. Hall
Hall created the world’s largest greeting card company. Hallmark Cards are sold throughout the world (currently in 100 countries). He pioneered the use of radio and TV advertising for greeting cards and revolutionized the industry with a display case that allowed the... View Details
Keywords: Retail