Transformation - Publications - Faculty & Research

Profile

Nika Duan

transformations with you. As a kid, what did you want to be when you grew up? A detective! I definitely read too many Nancy Drew novels and loved the combination of solving puzzles and delivering justice. What is your favorite childhood... View Details

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

expecting that the margin from a comprehensive set of services will transform the customer into a profitable relationship. Figure 1 shows how one insurance company managed its customer relationships once it understood its full costs of... View Details

Keywords: by Robert S. Kaplan

29 Oct 2020
Blog Post

Delving Deeper into Development with the MBA/MPA-ID Program – a Q+A with Zainab Raji (MBA/MPA-ID 2022)

history on my grandpa’s walking tours of Lagos Island, celebrating Eid holidays with family, and working on craft projects with my twin sister. My family bonded over storytelling. Older family members recounted tales of their past experiences over shared meals,... View Details

24 May 2018
Research & Ideas

Distance Still Matters in Business, Despite the Internet

restructuring from those technologies, and that affects many parts of the country, especially the hubs for US transportation, such as Denver, New York, Los Angeles, Chicago, and Dallas. It’s also no secret that we are partly through the View Details

Keywords: by Sean Silverthorne; Transportation; Telecommunications; Shipping; Publishing; Technology

Web

Business Insights Blog | HBS Online

Filter Results Arrow Down Arrow Up Topics Topics Accounting Analytics Business Essentials Business in Society Career Development Communication Community ConneXt Decision-Making Digital Transformation Earning Your MBA Entrepreneurship &... View Details

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Strategy for Health Care Delivery - Institute For Strategy And Competitiveness

organizational models for transforming the way health care is delivered, measured, and reimbursed. Empowered with new insights and capabilities, you will return to your organization prepared to implement and oversee a value-based health... View Details

09 Jun 2015
News

Yat-Pang (MBA 2000) and Helina Au

Yat-Pang (MBA 2000) and Helina Au “I remember Dean Kim Clark greeting us on my first day at HBS,” says Yat-Pang Au. “He said, ‘This will be a transformative experience in your life.’ Fifteen years later, I can confirm the truth of that... View Details

12 May 2021
News

The First Five Years: Sophie Bai (MBA 2020)

for the next two years. SB: “As the Dean said on our first day, HBS provides two transformative years, and I couldn’t agree more. As Brianna navigates through her first couple months at HBS, I will continue sharing my experiences and will... View Details

06 Sep 2022
Blog Post

Student Spotlight: Summer Internships in Business & Environment

Business Development at SunPower. Chrissy Kahn (MBA 2023, Section J), Summer Internship: Strategy Intern at Montauk Seaweed Supply Company Montauk Seaweed Supply Company is a start-up working to transform New England-area farmed seaweed... View Details

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

mask on first, before attempting to assist others” is a potent metaphor. In the blink of an eye, self-care for leaders of organizations has transformed from a feel-good nostrum to a strategic first priority. Companies cannot afford to... View Details

Keywords: by Sean Silverthorne

2013
Book

Flourishing: A Frank Conversation About Sustainability

By: John Ehrenfeld and Andrew J. Hoffman

Flourishing: A Frank Conversation about Sustainability invites you into a conversation between a teacher, John R. Ehrenfeld, and his former student now professor, Andrew J. Hoffman, as they discuss how to create a sustainable world. Unlike virtually all other... View Details

Keywords: Environmental Sustainability; Culture; Behavior; Society

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January 23, 2020
Article

Sanctions and the End of Trans-Atlanticism: Iran, Russia, and the Unintended Division of the West

By: Rawi Abdelal and Aurélie Bros

Sanctions have become the dominant tool of statecraft in the United States and other Western states, especially the European Union, since the end of the Cold War. But the systematic use of this instrument may produce unintended and somewhat paradoxical geopolitical... View Details

Keywords: Geopolitics; Economic Sanctions; International Relations; United States; Russia; Iran; Europe

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2011
Working Paper

From Social Control to Financial Economics: The Linked Ecologies of Economics and Business in Twentieth Century America

By: Marion Fourcade and Rakesh Khurana

As the main producers of managerial elites, business schools represent strategic research sites for understanding the formation of economic practices and representations. This article draws on historical material to analyze the changing place of economics in American... View Details

Keywords: Economics; Practice; Business Education; Labor and Management Relations; Decision Making; Management Analysis, Tools, and Techniques; Change; Governing Rules, Regulations, and Reforms; Finance; Knowledge; Production; Business Conglomerates; Education Industry; United States

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February 2008 (Revised May 2008)
Case

Lincoln Financial Group (A)

Lincoln Financial Group (LFG) reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate... View Details

Keywords: Competency and Skills; Customer Relationship Management; Training; Selection and Staffing; Organizational Change and Adaptation; Performance Evaluation; Sales; Corporate Strategy

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Harvard Environmental Centers - Business & Environment

that address all aspects of the climate crisis. Digital, Data, and Design Institute at Harvard - Climate and Sustainability Impact Lab The mission of the lab is to advance our understanding of how digital transformation and the use of... View Details

August 2023
Case

WayCool: Reimagining the Food Supply Chain

By: Paul Gompers and Kairavi Dey

Founded in 2015, WayCool, is an Indian agri-tech start-up that built a B2B operation acquiring fruits and vegetables from product-specific agriculture companies and small-holding farmers. It sold them to business customers, such as local retail stores, restaurants, and... View Details

Keywords: Agribusiness; Digital Transformation; Operations; Business Strategy; Supply Chain; Performance; Business Startups; Growth and Development Strategy; Agriculture and Agribusiness Industry; Food and Beverage Industry; Technology Industry; Web Services Industry; Asia; South Asia

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01 Sep 2023
News

Alumni and Faculty Books

Edited by Margie Kelley The Happiness Handbook By Landon Carter (MBA 1967) Marshall and McClintic Publishing Have you ever wished you had the instruction manual for being a happy human on planet Earth? This book will answer some of life’s fundamental questions: Who am... View Details

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Beth Clark | About

Elizabeth (Beth) Clark Bio As the Chief Information Officer at Harvard Business School (HBS), Beth Clark oversees the transformation and strengthening of enterprise IT, ensuring alignment with the School's reputation for excellence.... View Details

04 Feb 2022
Book

Beyond the Cold War: Reinventing Socialism in 5 Countries

Although many view socialism through the rigid lens of Soviet orthodoxy, it has always been a work in progress and an evolving and adaptable ideology on a global scale, says Harvard Business School Marvin Bower Associate Professor Jeremy Friedman. In his new book, Ripe... View Details

Keywords: by Dina Gerdeman

September 2017 (Revised May 2019)
Case

Goldman Sachs' Digital Journey

By: Sunil Gupta and Sara Simonds

Lloyd Blankfein, Chairman and CEO of Goldman Sachs, proclaimed, “We are a technology firm. We are a platform.” By 2017, he led a series of initiatives to translate this vision into reality. These included giving clients access to its proprietary database without... View Details

Keywords: Finance; Information Technology; Digital Platforms; Strategy; Transformation; Digital Strategy; Digital Transformation

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