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  • Article

The Organizational Apology: A Step-by-Step Guide

By: Maurice E. Schweitzer, Alison Wood Brooks and Adam D. Galinsky
At some point, every company makes a mistake that requires an apology—to an individual; a group of customers, employees, or business partners; or the public at large. And more often than not, companies and their leaders fail to apologize effectively, if at all, which... View Details
Keywords: Corporate Accountability; Marketing; Organizations
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  • Web

Terms of Use | HBS Online

areas of study or on particular topics (each, a “Program”). Harvard Business School Online reserves the right to cancel, interrupt or reschedule any Program or modify its content as well as View Details
  • 12 Mar 2024
  • Research & Ideas

Publish or Perish: What the Research Says About Productivity in Academia

could at some point become an important variable in deciding how to distribute resources for academic research. “That means we need to take seriously how we’re measuring scientists’ inputs and outputs, which can be quite a challenge.”... View Details
Keywords: by Ben Rand; Education

    How Quantitative Easing Works: Evidence on the Refinancing Channel

    When LSAPs are needed the most, simply bending the yield curve through purchasing government debt is not effective for stimulating the mortgage market (a key sector of the economy for the transmission of monetary policy). Purchasing mortgage-backed... View Details

    • 21 Aug 2000
    • Research & Ideas

    Inside the OR: Disrupted Routines and New Technologies

    foster the proactive team coaching behavior that we observed in many of the successful adopters. "The kind of teamwork members View Details
    Keywords: by Hilah Geer
    • 13 Feb 2024
    • Research & Ideas

    Breaking Through the Self-Doubt That Keeps Talented Women from Leading

    There it is, gleaming at the top of your LinkedIn feed: your dream job, a high-level, well-paying position in your field. Are you qualified enough? Should you apply? New research shows that women might be... View Details
    Keywords: by Kara Baskin
    • 12 Jun 2019
    • News

    Experts Look Beyond the Incumbents: Why Smaller Players are Winning

    • 05 Jun 2023
    • What Do You Think?

    Is the Anxious Achiever a Post-Pandemic Relic?

    (iStockphoto/Anchiy) The late Professor Anthony Athos, an unforgettable member of the Harvard Business School faculty to all who knew him, used to have a favorite non-activity.... View Details
    Keywords: by James Heskett
    • 2025
    • Working Paper

    Balancing Engagement and Polarization: Multi-Objective Alignment of News Content Using LLMs

    By: Mengjie Cheng, Elie Ofek and Hema Yoganarasimhan
    We study how media firms can use LLMs to generate news content that aligns with multiple objectives—making content more engaging while maintaining a preferred level of polarization/slant consistent with the firm’s editorial policy. Using news articles from The New York... View Details
    Keywords: Large Language Models; Content Creation; Media; Polarization; Generative Ai; Direct Preference Optimization; AI and Machine Learning; News; Perspective; Digital Marketing; Policy; Media and Broadcasting Industry
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    • Working Paper

    Rebates in the Pharmaceutical Industry: Evidence from Medicines Sold in Retail Pharmacies in the U.S.

    By: Pragya Kakani, Michael Chernew and Amitabh Chandra
    Rising list prices are often used to illustrate the burden of prescription drug spending, but payers routinely negotiate rebates from manufacturers that generate differences between list and net prices. List prices are easily available and affect patient cost-sharing,... View Details
    Keywords: Pharmaceuticals; Rebates; Health Care and Treatment; Markets; Price; Analysis; Pharmaceutical Industry
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    • 2019
    • Working Paper

    How Rupert Murdoch Outfoxed Larry Tisch: Ten Enduring Lessons from the Negotiations that Wrested the NFL from CBS

    By: James K. Sebenius
    A remarkable 1993 negotiation rocked the world of American football with aftershocks that have directly shaped today’s entertainment and media landscapes and even our polarized politics. In December of that year, Rupert Murdoch’s fledgling Fox Network unexpectedly... View Details
    Keywords: Bargaining; Football; Negotiation; Sports; Media; Negotiation Tactics
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    • 01 Apr 2002
    • News

    HBS Alumni Association Board of Directors: President's Report

    from current students as well as recent graduates to determine the most effective way to reach them. Enormous progress has been made thanks to the commitment View Details
    Keywords: Colleges, Universities, and Professional Schools; Educational Services
    • 01 Mar 2005
    • News

    Answering the Call

    soon developed a chain of restaurants based on a novel concept. Built with authentic interiors and fixtures imported from Japan, the restaurants featured a working chef at... View Details
    Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services
    • 28 Jun 2023
    • Blog Post

    Managing Your Health and the Recruiting Process: Advice from HBS Alumni

    For You Alumni also emphasized the importance of finding a work environment in which you’ll thrive. To identify those environments, Mitchell recommends students go on View Details

      Reaching for Yield in the Bond Market

      Reaching-for-yield — the propensity to buy riskier assets in order to achieve higher yields — is believed to be an important factor contributing to the credit cycle. This paper analyses this phenomenon in the corporate bond market. Specifically, we show evidence for... View Details

      • Web

      1.11 Leaves of Absence | MBA

      professional assessment can be shared with the School about the student’s readiness to return and function in the student environment, with or without reasonable accommodation.... View Details
      • 2006
      • Working Paper

      Cross-Functional Alignment in Supply Chain Planning: A Case Study of Sales and Operations Planning

      In most organizations, supply chain planning is a cross-functional effort. Functional areas such as sales, marketing, finance, and operations traditionally specialize in portions of the planning activities, which results in conflicts over expectations, preferences, and... View Details
      Keywords: Supply Chain Management; Planning
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      • 01 Jun 2004
      • News

      The Inner-City Advantage

      business opportunities in the Caribbean, racial identity in the workplace, and the importance of political... View Details
      Keywords: H. Naylor Fitzhugh Conference; Howard; Naylor; Fitzhugh; Colleges, Universities, and Professional Schools; Educational Services
      • 04 Sep 2012
      • Working Paper Summaries

      Level II Negotiations: Helping the Other Side Meet Its ‘Behind the Table’ Challenges

      Keywords: by James Sebenius
      • 01 Feb 2021
      • What Do You Think?

      Has the New Economy Finally Arrived?

      information technology that we have been expecting for several decades finally kick in, producing larger-than-expected productivity gains to fuel both higher wages and higher profits? How important was the... View Details
      Keywords: by James Heskett