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  • 2022
  • Article

A Human-Centric Take on Model Monitoring

By: Murtuza Shergadwala, Himabindu Lakkaraju and Krishnaram Kenthapadi
Predictive models are increasingly used to make various consequential decisions in high-stakes domains such as healthcare, finance, and policy. It becomes critical to ensure that these models make accurate predictions, are robust to shifts in the data, do not rely on... View Details
Keywords: AI and Machine Learning; Research and Development; Demand and Consumers
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  • December 2005
  • Case

IBM and Eclipse (A)

IBM faces a collective action problem: It open sourced its $40 million application platform and has to convince other companies to contribute. Explores the events leading up to IBM's decision to make the Eclipse platform available as an Open Source project. In 1998,... View Details
Keywords: Digital Platforms; Open Source Distribution; Cooperation; Adoption; Computer Industry; Information Technology Industry
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  • June 2014
  • Case

Starbucks Coffee Company: Transformation and Renewal

By: Nancy F. Koehn, Kelly McNamara, Nora N. Khan and Elizabeth Legris

Starbucks Coffee Company: Transformation and Renewal analyzes the turnaround and reconstruction of Starbucks Coffee Company from 2008 to 2014 as led by CEO and co-founder Howard Schultz. The case offers executives and students an opportunity to examine in depth how... View Details

Keywords: Howard Schultz; Starbucks; Transformation; Turnaround; Change; Decision Making; Entrepreneurship; Growth and Development; Leadership; Organizations; Problems and Challenges; Risk and Uncertainty; Strategy; Value; Consumer Products Industry; Food and Beverage Industry; Retail Industry; North and Central America; Europe; Asia; South America; Middle East; Latin America
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  • 2021
  • Book

The Four Elements: Finding Right Livelihood in the 21st Century

By: Timothy Butler
This is a book for all who are facing career and life transitions. At such junctures, our decisions require the full self, and astute thinking alone will not carry us into the new place that our lives demand. The Four Elements shares the recent research of Dr.... View Details
Keywords: Meaningfulness; Career Satisfaction; Personal Development and Career; Transition; Decision Making
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    John A. Quelch

    John A. Quelch is Executive Vice Chancellor and Distinguished Professor of Social Science at Duke Kunshan University. He is also John DeButts Professor at Duke University's Fuqua School of Business.  Between 2017 and 2023 he was the Leonard M. Miller University... View Details

    Keywords: advertising; broadcasting; consumer products; e-commerce industry; fashion; fast food; federal government; financial services; food; food processing; health care; high technology; marketing industry; media
    • June 2008
    • Case

    Threadless: The Business of Community (Instructor's Version)

    By: Karim R. Lakhani and Zahra Kanji
    The instructor version of Threadless includes the Threadless student version multimedia case as well as four additional videos that can be used to enhance class discussion. The first video presents community reaction to the proposal from the large retailer. The next... View Details
    Keywords: Debates; Decisions; Strategic Planning; Society; Entertainment and Recreation Industry
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    • 11 May 2018
    • News

    Two Harvard Business School Faculty Honored by Aspen Institute Business & Society Program

    • March 2000 (Revised January 2001)
    • Case

    First USA and Internet Marketing

    By: Rajiv Lal and Amy H. Nelson
    Explores First USA's decision to use the Internet for acquiring customers. Tom Brenner needs to decide on the terms of the deals demanded by the portals and justify the recommendations to his boss. View Details
    Keywords: Digital Marketing; Decision Choices and Conditions; Resource Allocation; Marketing Strategy; Internet and the Web
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    • 28 Mar 2012
    • Working Paper Summaries

    When Performance Trumps Gender Bias: Joint versus Separate Evaluation

    Keywords: by Iris Bohnet, Alexandra van Geen & Max H. Bazerman
    • June 2024 (Revised September 2024)
    • Case

    Driving Scale with Otto

    By: Rebecca Karp, David Allen and Annelena Lobb
    This case asks how startup founders make scaling decisions in light of their priorities for their business and for themselves. Otto was a technology company that applied artificial intelligence technology to sales. It deployed natural language processing to find sales... View Details
    Keywords: Artificial Intelligence; Natural Language Processing; B2B; B2B Innovation; Scaling; Scaling Tech Ventures; Business Startups; AI and Machine Learning; Finance; Sales; Business Strategy; Growth and Development Strategy; Entrepreneurship; Information Technology Industry; United States; Cambridge; New York (city, NY); Spain
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    • March 2020
    • Case

    A Tower for the People: 425 Park Avenue

    By: John Macomber, Joseph G. Allen and Emily Jones
    Healthy buildings and superior air quality are increasingly important since people now spend so much time indoors. Indoor spaces drive performance and productivity. Commercial real estate landlords and investors are responding to the demands of sophisticated tenants... View Details
    Keywords: Health And Wellness; Real Estate; Sustainability; Health; Pollution; Buildings and Facilities; Performance Productivity; Finance; Real Estate Industry; New York (city, NY)
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    • 12 Feb 2007
    • Lessons from the Classroom

    ‘UpTick’ Brings Wall Street Pressure to Students

    In a Harvard Business School classroom, students in the Dynamic Markets class may have one minute to make a decision in a pressure cooker one called "the most stress I've experienced in ten years."... View Details
    Keywords: by Julia Hanna; Financial Services; Education
    • December 2004
    • Case

    Ciclon de Alicante

    By: Francisco de Asis Martinez-Jerez
    A Spanish soccer team that received a large influx of cash thanks to a real estate transaction with its stadium faces critical accounting decisions. The team's accountants are confronted with decisions about players' contracts, jersey inventory, season ticket sales,... View Details
    Keywords: Decisions; Financial Statements; Sports Industry; Spain
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    • April 2010
    • Case

    Metabical: Pricing, Packaging, and Demand Forecasting Recommendations for a New Weight Loss Drug

    By: John A. Quelch and Heather Beckham
    Metabical is a new weight loss drug from Cambridge Sciences Pharmaceuticals intended for moderately overweight individuals. In anticipation of final FDA approval, the senior director of marketing, Barbara Printup, prepares for the product launch and must make several... View Details
    Keywords: Return On Investment; Forecasting; Pricing Policies; Demand Planning; Marketing Strategy; Price; Consumer Behavior; Investment Return; Forecasting and Prediction; Product Launch; Planning; Brands and Branding; Pharmaceutical Industry
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    • 11 Jul 2007
    • Working Paper Summaries

    Managing Proprietary and Shared Platforms: A Life-Cycle View

    Keywords: by Thomas R. Eisenmann; Technology
    • 2025
    • Chapter

    Critical Choices in Designing a Board: An Overview

    By: Suraj Srinivasan and Lynn S. Paine

    Board design is never one-size-fits-all. It’s a series of critical choices—each with trade-offs—that can define how a board functions, governs, and delivers strategic value.

    That’s the premise of "Critical Choices in Designing a... View Details

    Keywords: Governing and Advisory Boards
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    • April 1998 (Revised July 2005)
    • Case

    Acquisition of Consolidated Rail Corporation (A), The

    By: Benjamin C. Esty, Lori A. Flees and Mathew M Millett
    On October 15, 1996, Virginia-based CSX and Pennsylvania-based Consolidated Rail (Conrail), the first and third largest railroads in the eastern United States, announced their intent to merge in a friendly deal worth $8.3 billion. This deal was part of an industry-wide... View Details
    Keywords: Valuation; Mergers and Acquisitions; Decisions; Contracts; Rail Industry; United States
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      W. Earl Sasser

      Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details

      Keywords: airline; automotive; banking; broadcasting; communications; construction; credit card; education industry; entertainment; fast food; hotels ＆ motels; insurance industry; marketing industry; oil ＆ gas; restaurant; retailing; service industry; sports; tourism; transportation
      • May 1981 (Revised January 1987)
      • Case

      Sensormatic Electronics Corp.

      By: David A. Garvin
      Describes the decision faced by a rapidly growing firm in the merchandise security systems business on whether it should integrate backward into the injection molding of plastic parts. Financial analysis, comparative economics, and manufacturing strategy in an industry... View Details
      Keywords: Change; Decisions; Economics; Financial Strategy; Production; Integration; Technology; Electronics Industry
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        Joseph B. Fuller

        Joseph Fuller is a Professor of Management Practice in General Management and Entrepreneurship. He founded and co-leads the school’s project, Managing the Future of Work, as well as the Harvard Project on the Workforce. He currently leads the FIELD Global Capstone... View Details