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  • 04 Dec 2007
  • First Look

First Look: December 4, 2007

and Consumer Expectations Authors:Feng Zhu and Marco Iansiti Abstract This paper seeks to answer three questions. First, which drives the success of a platform, installed base, platform View Details
Keywords: Martha Lagace
  • 12 Apr 2004
  • Research & Ideas

Waking Up a Sleeping Company

of expansion of the business; their jobs expanded, but their work habits remained the same. These characteristics, residing deep in the culture, affected customer responsiveness, fiscal discipline, quality of managers, View Details
Keywords: by Bill George
  • 25 Aug 2022
  • Research & Ideas

It’s All in a Name: Reputable Investors Help Startups Shine

about top investors increased the volume of applications, there was no evidence that the quality of applying candidates has deteriorated. In fact, the quality of the talent pool remained, on average, the... View Details
Keywords: by Rachel Layne
  • 15 May 2007
  • First Look

First Look: May 15, 2007

more likely to attract revenue-generating alliances with downstream partners; however, (ii) the positive relationship between in-licenses and downstream alliances attenuates as firms mature, and (iii) the... View Details
Keywords: Martha Lagace
  • 24 May 2011
  • First Look

First Look: May 24

1839 and 1939. We find large effects of the prizes on competitive entry and the quality of contemporaneous patents, especially when prize categories were set by a strict... View Details
Keywords: Sean Silverthorne
  • 30 Jun 2003
  • Research & Ideas

Computer Security is For Managers, Too

tracking configuration changes will pay off over the long run. As many companies discovered with quality management and industrial safety programs, perceptions of tradeoffs between security View Details
Keywords: by Robert D. Austin & Christopher A.R. Darby
  • July 2011 (Revised September 2012)
  • Case

Industrial Metrology: Getting In-Line? (A)

By: Willy Shih
Metrology plays a key role in the manufacture of mechanical components. Traditionally it is used extensively in a pre-process stage where a manufacturer does process planning, design, and ramp-up, and in post-process off-line inspection to establish proof of quality.... View Details
Keywords: Transformation; Machinery and Machining; Measurement and Metrics; Product Design; Planning; Quality; Opportunities; Competitive Strategy; Diversification; Segmentation; Technology Adoption; Theory; Manufacturing Industry
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  • Career Coach

Philippe Taieb

internationally. He was a consultant at Braxton Associates, a strategy consulting firm, in London and Paris and then led business units for Swiss company SGS, the world leader in certification View Details
Keywords: Consulting; Consumer Products; Education; Emerging Markets; Entrepreneurship; Government; Health Care; Manufacturing; Social Enterprise; Sports; Clean Technology; Energy
  • 05 Nov 2007
  • Research & Ideas

The Changing Face of American Innovation

impetus for U.S. technology development through their quantity and quality. They account for nearly 50 percent of our science and engineering doctorates, while being just over... View Details
Keywords: by Sarah Jane Gilbert; Technology
  • 25 Sep 2000
  • Research & Ideas

Cyber-Marketing: Scouting the Digital Communications Frontier

forthcoming book Digital Marketing (John Wiley & Sons), edited by Jerry Wind and Vijay Mahajan, John Deighton and coauthor Patrick Barwise of the London Business School identify three View Details
Keywords: by Peter K. Jacobs
  • January 1990 (Revised June 1995)
  • Case

Colliers International Property Consultants

By: Nitin Nohria
Describes the origins, organizational structure, management practices, and use of information technology (IT) in Colliers, a real estate network. Colliers provides local firms with a way to maintain local autonomy while gaining national and international coverage.... View Details
Keywords: Property; Organizational Structure; Information Technology; Management Practices and Processes; Partners and Partnerships; Business Model; Mission and Purpose; Business Growth and Maturation; Conflict and Resolution; Quality; Real Estate Industry
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  • 14 Apr 2003
  • Research & Ideas

Andy Grove on the Confident Leader

that there is more to running an enterprise, small or large, than strategy. The revolution in quality control and manufacturing techniques that has taken place in the last fifteen years was data-driven View Details
Keywords: by Walter Kiechel; Technology
  • 25 Mar 2015
  • News

The Greening of Houston

that if they’re going to recruit and retain the best talent, then the city has to be someplace where people really enjoy living. Houston’s quality of life and entrepreneurial... View Details
Keywords: Constantine von Hoffman; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development
  • 02 May 2011
  • Research & Ideas

Casino Payoff: Hands-Off Management Works Best

think that tighter monitoring would result in less frequent experimentation, and that's true. But the question is, what's the quality of the decisions that these employees make?" In the tightly monitored... View Details
Keywords: by Dennis Fisher; Entertainment & Recreation
  • 11 Apr 2017
  • First Look

First Look at New Research, April 11

that researchers face when demonstrating the existence and effects of resale price maintenance (RPM). We outline three approaches for finding price effects of RPM and the corresponding hurdles in data View Details
  • 06 Oct 2020
  • Blog Post

2+2 Where Are They Now Spotlight: Curtis Wu (MBA 2018)

Professor Paula Price said it best: build your towering strengths. HBS attracts some of the most driven, intelligent, and capable people in the world. Being in that environment made me question the qualities... View Details
  • 25 Jan 2011
  • First Look

First Look: Jan. 25

association between creativity and dishonesty, thus highlighting a dark side of creativity. Download the paper: http://www.hbs.edu/research/pdf/11-064.pdf Issuer Quality and... View Details
Keywords: Sean Silverthorne
  • Article

A Research Agenda for Bridging the 'Quality Chasm'

By: Rushika Fernandopulle, Timothy Ferris, Arnold Epstein, Barbara McNeil, Joseph Newhouse, Gary Pisano and David Blumenthal
Keywords: Research; Quality
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  • 10 Jun 2014
  • First Look

First Look: June 10

laboratory experiments in food service contexts that suggest that the introduction of operational transparency improves service quality and efficiency. The introduction of reciprocal operational transparency... View Details
Keywords: Sean Silverthorne
  • 10 Oct 2007
  • Research & Ideas

“Blank” Inside: Branding Ingredients

brand-building to add the ingredient brand on the package as well as in advertising? There are 4 conditions: 1. The ingredient is highly differentiated, usually supported by patent protection, and so adds an aura of View Details
Keywords: by John Quelch; Aerospace; Consumer Products