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  • All HBS Web  (4,501)
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  • 12 Oct 1999
  • Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

checkout counter. Similarly, IBM developed a video camera that could recognize a retailer's best customers as they walked into the store so that salespeople could offer outstanding personalized service.... View Details
Keywords: by Raymond Burke; Retail
  • 30 Sep 2002
  • Research & Ideas

Use the Psychology of Pricing To Keep Customers Returning

attention to sunk costs. We go to plays or concerts that, in retrospect, we'd rather not go to simply because we have a $50 ticket in the pocket. Similarly, one of my colleagues describes a person who pays $300 to join a tennis club, only... View Details
Keywords: by Manda Mahoney
  • 08 Oct 2015
  • Research & Ideas

Four Questions Fundraisers Must be Prepared to Answer

accomplishing the organization’s core mission, and develop a means of showing a gift’s impact. Also, understand that some people may want to get personally involved in your organization as a way of answering... View Details
Keywords: by Julia Hanna
  • 03 Dec 2012
  • HBS Case

HBS Cases: Against the Grain

weaknesses that underlie corruption everywhere. As an emerging professional he must also weigh the trust value of the personal relationships he is forming; his own comfort zone for ethical trade-offs; and the inherent uncertainties of... View Details
Keywords: by Martha Lagace; Food & Beverage
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

and M. Utku Ünver Abstract Many markets have "unraveled" and experienced inefficient, early, dispersed transactions, and subsequently developed institutions to delay transaction timing. However, it has previously proved... View Details
Keywords: Martha Lagace
  • 15 Dec 2009
  • First Look

First Look: Dec. 15, 2009

explored in this paper. Restructuring Within an Academic Health Center to Support Quality and Safety: The Development of the Center for Quality and Safety at the Massachusetts General Hospital Authors:Richard Bohmer, Jonathan David Bloom,... View Details
Keywords: Martha Lagace
  • 02 Feb 2015
  • Research & Ideas

Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t

develop their own infrastructure first. "We used to say that auto companies, telecoms, and big retailers weren't at risk of disruption within their industries, because there were such high barriers to entry; you could never compete with... View Details
Keywords: by Michael Blanding
  • 05 Jul 2011
  • First Look

First Look: July 5

Eisenmann and Lauren BarleyHarvard Business School Case 811-055 In October 2010, Triangulate's founder/CEO must determine what product features to develop and what marketing programs to pursue in order to boost the odds of successfully... View Details
Keywords: Sean Silverthorne
  • 01 Aug 2005
  • Research & Ideas

How to Choose the Best Deal

Jim, a well-regarded residential developer operating outside Philadelphia, has been scouting around for a site for his next project. Two properties seem promising. The Abbott estate consists of seventy-five acres of woodlands and some... View Details
Keywords: by Michael Wheeler
  • 11 Mar 2014
  • First Look

First Look: March 11

career-convinced you should be achieving more. You may even wish you had chosen a different career altogether. These feelings often stem from a common error: buying into others' definitions of success. To reach your potential, Kaplan suggests taking a deeply View Details
Keywords: Sean Silverthorne
  • 09 Mar 2020
  • Research & Ideas

Warring Algorithms Could Be Driving Up Consumer Prices

developed by the company’s marketers and strategists. “They want to react to changing demand and supply conditions,” says study author Alexander J. MacKay, an assistant professor of business administration at Harvard Business School who... View Details
Keywords: by Kristen Senz; Retail
  • 14 Sep 2009
  • Research & Ideas

Understanding Users of Social Networks

Only difference: Piskorski has spent years studying users of online social networks (SN) and has developed surprising findings about the needs that they fulfill, how men and women use these services differently, and how Twitter—the newest... View Details
Keywords: by Sean Silverthorne; Advertising; Publishing
  • 31 Jul 2007
  • First Look

First Look: July 31, 2007

microfinance banks join forces to face the new challenges of globalization, competition, and politics while common shareholder ACCÍON investments considers its options. From an initial project to share costs in the revamping of their IT systems, the Banca Regional... View Details
Keywords: Martha Lagace
  • 10 May 2011
  • First Look

First Look: May 10

Ashraf, Dean Karlan, and Wesley Yin Publication:World Development 38, no. 3 (March 2010) Abstract Female "empowerment" has increasingly become a policy goal, both as an end to itself and as a means to achieving other View Details
Keywords: Sean Silverthorne
  • 04 Aug 2014
  • Op-Ed

Why Small-Business Lending Is Not Recovering

self-employed person declined 19 percent in real terms between 2007 and 2010, according to the Federal Reserve's Survey of Consumer Finances. And a survey by the National Federation of Independent Businesses (NFIB) noted that small... View Details
Keywords: by Karen Mills; Banking; Financial Services
  • 21 Dec 2010
  • First Look

First Look: December 21

self-control. We focus on children aged between 5 and 15 as the literature suggests that self-control develops within such age range. We ask each child to toss a fair coin in private and to record the outcome (white or black) on a paper... View Details
  • 04 Dec 2007
  • First Look

First Look: December 4, 2007

aeronautic plant, I demonstrate how an implicitly negotiated leniency between management and workers around the use of company materials and tools, on company time, to produce artifacts for personal use, enhances workers' identities. This... View Details
Keywords: Martha Lagace
  • 08 May 2007
  • First Look

First Look: May 8, 2007

problems that it presents to government officials and to business leaders in developed countries and in the developing world. Purchase this case:... View Details
Keywords: Martha Lagace
  • 22 Jun 2021
  • Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

micromanage. Create an inclusive environment and express interest in team members’ success and personal well-being. Be productive and results-oriented. Be a good communicator and listen to your team. Help your employees with career View Details
Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel
  • 06 Aug 2018
  • Research & Ideas

Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels

quickly and cheaply than ever before. The reason? Tools are being developed that have more knowledge baked into them, meaning manufacturers don’t have to develop as much custom technology to compete. Sean... View Details
Keywords: by Sean Silverthorne; Manufacturing; Electronics
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