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  • 12 Apr 2004
  • Research & Ideas

What Great American Leaders Teach Us

business leaders had to have demonstrated at least four consecutive years of top financial performance, and/or they had to have led a business or service that changed the way Americans lived, worked, or interacted in the twentieth... View Details
Keywords: by Sean Silverthorne
  • 01 Jun 2016
  • News

Alumni and Faculty Books for June 2016

culture, technology, and economy to coevolve in unison under the rubric of an integral polity. Family Inc.: Using Business Principles to Maximize Your Family’s Wealth by Douglas P. McCormick (MBA 1997) (Wiley) This book is a roadmap to View Details
  • 11 Dec 2007
  • First Look

First Look: December 11, 2007

eight major North American and European financial services companies as well as an international internet survey in collaboration with journals and organizations. The present paper gives an overview of the initial findings of 61... View Details
Keywords: Martha Lagace
  • 09 May 2011
  • Research & Ideas

Moving From Bean Counter to Game Changer

escalated. A Deloitte survey in 2010 of 131 financial institutions worldwide found that 79 percent had enterprise risk management programs in place or in progress, an increase of 20 percent from just two... View Details
Keywords: by Kim Girard; Banking
  • Article

The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
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  • 19 Dec 2006
  • First Look

First Look: December 19, 2006

for peace, justice, and tolerable taxes. This paper defines capitalism as a system of indirect governance for economic relationships, where all markets exist within institutional frameworks that are provided by political authorities,... View Details
Keywords: Sean Silverthorne
  • April 2009
  • Teaching Note

First National Bank's Golden Opportunity (TN)

By: Shawn A. Cole
Teaching Note for [208072]. View Details
Keywords: Saving; Product; Interest Rates; Personal Finance; Cost vs Benefits; Risk and Uncertainty; Investment; Problems and Challenges; Demand and Consumers; Product Launch; Banks and Banking; Banking Industry; South Africa
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  • Web

Digital Archival Resources - Edwin H. Land & Polaroid | Harvard Business School

Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership... View Details
  • 23 May 2017
  • First Look

First Look at New Ideas and Research: May 23, 2017

Corporate Debt in Emerging Markets By: Alfaro, Laura, Gonzalo Asis, Anusha Chari, and Ugo Panizza Abstract—This paper documents a set of stylized facts about leverage and financial fragility in the nonfinancial corporate sector in... View Details
Keywords: Carmen Nobel
  • 10 Apr 2007
  • First Look

First Look: April 10, 2007

was concerned, however, that the firm's success, and the changing landscape of the financial services industry, were challenging the core aspects of the strategy that had brought the firm so far. He knew that the impending strategic... View Details
Keywords: Martha Lagace
  • 08 Feb 2011
  • First Look

First Look: Feb. 8

that the American business school as it evolved in the post-World War II era has become the dominant model for business schools in Europe and elsewhere in the world. Most observers looking at these institutions as they exist today,... View Details
Keywords: Sean Silverthorne
  • 04 Sep 2018
  • First Look

New Research and Ideas, September 4, 2018

the universal bank had long been disputed. After 2008, the financial crisis and subsequent Great Recession damaged many global and domestic financial services firms. While the government bailed out universal... View Details
Keywords: Dina Gerdeman
  • 23 Nov 2009
  • Research & Ideas

Management’s Role in Reforming Health Care

management attention becomes organizing how we do it. We can focus much more closely on managing the actual care rather than the context in which the care takes place. For most of the 20th century the object was managing the institution... View Details
Keywords: by Martha Lagace; Health
  • 25 Sep 2007
  • First Look

First Look: September 25, 2007

Conventions and the Operational Risk Maze—The Cases of Three Financial Services Institutions Author:Anette Mikes Periodical:International Journal of Risk Assessment and Management (in press): 1027-1056... View Details
Keywords: Martha Lagace
  • 05 Feb 2009
  • What Do You Think?

Why Can’t We Figure Out How to Select Leaders?

leaders of our largest financial institutions worldwide struggling to justify decisions that have placed their organizations in jeopardy. I was reminded, too, of the CEO of a well-known retail organization... View Details
Keywords: by Jim Heskett
  • 07 Oct 2002
  • Research & Ideas

What Leaders Need to Do To Restore Investor Confidence

insufficient institutional checks and balances. At Enron at the end of 1999, the options that were vested were worth $2.4 billion. That is too much temptation to put in front of people—temptation to sell out secretly, "cooking the... View Details
Keywords: by Harvard Management Update
  • 23 Aug 2004
  • Research & Ideas

New Challenges for Long-Term Investors

spending needs as well as economic factors such as rising interest rates that affect different assets in different ways. Viceira's research analyzes asset allocation strategies for personal and institutional investors. He teaches... View Details
Keywords: by Ann Cullen
  • 21 Apr 2009
  • First Look

First Look: April 21, 2009

institutional theory, and economic theory. Download the paper: http://www.hbs.edu/research/pdf/08-025.pdf Broadening Focus: Spillovers and the Benefits of Specialization in the Hospital Industry Authors:Jonathan R. Clark and Robert S.... View Details
Keywords: Martha Lagace
  • 12 Nov 2001
  • Research & Ideas

Facing the New World Order

Porter, Director of the Institute for Strategy and Competitiveness at Harvard Business School: I'd like to focus though, just to be brief here, on really some of the main findings on the microeconomic and corporate side of the equation,... View Details
Keywords: by Staff
  • 01 Sep 2020
  • News

Saving Grace

major pension providers where his savings were stowed. It was hard to pry even basic information from them, he says. Instead they channeled his calls through financial advisors, who pitched costly services. The more he prodded for... View Details
Keywords: Jen McFarland Flint