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Show Results For
- All HBS Web
(4,517)
- People (5)
- News (892)
- Research (2,756)
- Events (26)
- Multimedia (24)
- Faculty Publications (1,321)
- 04 Jun 2013
- First Look
First Look: June 4
Private Equity By: Ewens, Michael, Charles M. Jones, and Matthew Rhodes-Kropf Abstract—This paper explores the private equity and venture capital (VC) markets and extends the standard principal-agent problem between the investors and... View Details
Keywords: Sean Silverthorne
- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
seeing its real importance. It didn't help that economists also thought that selling was unimportant in influencing markets and that door-to-door selling declined in the United States in the final decades of the 20th century. But scholars... View Details
- May 2011
- Article
Think Customers Hate Waiting? Not So Fast...
By: Ryan W. Buell and Michael I. Norton
Managers typically look for ways to reduce wait time to increase customer satisfaction. New research suggests there's a better approach: showing customers a representation of the effort, whether literal or not, being expended on their behalf while they wait. (The... View Details
Keywords: Customer Relationship Management; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction
Buell, Ryan W., and Michael I. Norton. "Think Customers Hate Waiting? Not So Fast..." Harvard Business Review 89, no. 5 (May 2011).
- Web
Life at Harvard - Doctoral
Beacon Hill's cobblestone lanes to see how Boston looked during the Revolutionary War, or explore Newbury Street. Boston is also home to some of the country's most famous institutions, such as the Museum of Fine Arts, the Boston Symphony, and the Museum of Science.... View Details
- 20 Jan 2014
- Research & Ideas
Language Wars Divide Global Companies
simmering beneath the surface, as Harvard Business School Associate Professor Tsedal Neeley's research demonstrates. "It's volcanic, waiting for something to ignite it, and then it explodes—and this is what we see in these global... View Details
Keywords: by Kim Girard
- Web
About - Behavioral Finance & Financial Stability
Harvard Business School and launched in July 2016, supports research collaborations between faculty and students across Harvard to understand, predict, and prevent financial instability. The BFFS project occasionally invites globally... View Details
- 20 Aug 2014
- Research & Ideas
Why the ALS Ice Bucket Challenge is a Social Media Blockbuster
In 2009, technology researchers at Forrester published a report entitled We Are All Media Companies Now, that looked at how publishing firms were dealing with the shift from a distribution paradigm to one based on consumption. By 2014,... View Details
Keywords: by John Deighton
- 16 Oct 2015
- News
We Say We Want Privacy Online, But Our Actions Say Otherwise
- 20 Oct 2010
- Working Paper Summaries
Financing Risk and Bubbles of Innovation
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
understanding of customers who may buy the product. Level 2: Companies at level 2 have a basic understanding of their customers, typically coming from some market research and segmentation studies. Many... View Details
- February 2015
- Article
Location Choices under Strategic Interactions
By: Juan Alcacer, Cristian Dezso and Minyuan Zhao
The literature on location choices has mostly emphasized the impact of location and firm characteristics. However, most industries with a significant presence of multi-location firms are oligopolistic in nature, which suggests that strategic interaction among firms... View Details
Keywords: Location Strategies; Multinational Strategy; Oligopolistic Competition; Firm Heterogeneity; Geographic Location; Multinational Firms and Management; Balance and Stability; Decision Choices and Conditions; Game Theory
Alcacer, Juan, Cristian Dezso, and Minyuan Zhao. "Location Choices under Strategic Interactions." Strategic Management Journal 36, no. 2 (February 2015): 197–215.
- 10 Feb 2020
- In Practice
6 Ways That Emerging Technology Is Disrupting Business Strategy
serve, the skills they employ, and their organizational structures. The latter approach involves higher costs and time horizons, but most likely also much higher returns.” Raffaella Sadun (@raffasadun), a professor of business administration and a faculty View Details
Keywords: by Danielle Kost
- Fast Answer
Company databases: which database to choose?
company information from more than 500 sources for emerging markets in Africa, Asia, Australia, Europe, and the Middle East. Orbis HarvardKey Global company database is unique in the extent of companies covered as well as the availability... View Details
- October 2009
- Article
Shaping Online Consumer Choice by Partitioning the Web
By: Jolie M. Martin and Michael I. Norton
This research explores how partitioning attributes in online search interfaces changes the valuations of those attributes-and impacts subsequent choice-such that attributes that are displayed as separate categories tend to receive greater decision weight than... View Details
Keywords: Decision Choices and Conditions; Information Management; Demand and Consumers; Research; Internet and the Web; Valuation
Martin, Jolie M., and Michael I. Norton. "Shaping Online Consumer Choice by Partitioning the Web." Psychology & Marketing 26, no. 10 (October 2009): 908–926.
- June 2012 (Revised July 2013)
- Exercise
Competition Simulator Exercise: Instructions
In the Competition Simulator Exercise, students explore through trial and error some important economic foundations of competitive strategy and managerial economics. In particular, the nine simulator exercises let students explore horizontal differentiation with and... View Details
Van den Steen, Eric. "Competition Simulator Exercise: Instructions." Harvard Business School Exercise 712-498, June 2012. (Revised July 2013.)
- September 1993 (Revised June 1994)
- Case
Hewlett-Packard: Singapore (A)
In the over 20 years since Hewlett-Packard (HP) set up a manufacturing site in Singapore to produce calculators, HP has invested managerial talent and resources in developing its licensor into a technology development partner. The case details the growth of high-volume... View Details
Keywords: Information Technology; Multinational Firms and Management; Market Entry and Exit; Competency and Skills; Research and Development; Cross-Cultural and Cross-Border Issues; Product Development; Computer Industry; Singapore
Leonard, Dorothy A. "Hewlett-Packard: Singapore (A)." Harvard Business School Case 694-035, September 1993. (Revised June 1994.)
- 18 Oct 2006
- Research & Ideas
New at the Helm: A Talk with HBS Dean Light
with markets and investment. In addition, he worked half-time with a Boston-based management consulting firm on the strategy problems of several important corporate clients. He soon decided to focus his full attention on HBS. As the first... View Details
- 2015
- Chapter
Agglomeration and Innovation
By: Gerald Carlino and William R. Kerr
This chapter reviews academic research on the connections between agglomeration and innovation. We first describe the conceptual distinctions between invention and innovation. We then describe how these factors are frequently measured in the data and some resulting... View Details
Carlino, Gerald, and William R. Kerr. "Agglomeration and Innovation." Chap. 6 in Handbook of Regional and Urban Economics. Volume 5, edited by Gilles Duranton, J. Vernon Henderson, and William C. Strange, 349–404. Elsevier, 2015.
- 31 Jul 2007
- First Look
First Look: July 31, 2007
goals. The Effect of Market Orientation and its Components on Innovation Consequences: A Meta-analysis Author:Amir Grinstein Periodical:Journal of the Academy of Marketing Science (forthcoming) Abstract... View Details
Keywords: Martha Lagace
- Article
Unhealthy Consumerism: The Challenge of Trading Off Price and Quality in Healthcare
By: Kate Barasz and Peter A. Ubel
Over the last decade, healthcare in many parts of the world has shifted toward a more patient-centric, consumeristic model, marked by an emphasis on choice and a proliferation of typical consumer-facing information (e.g., price and quality data). However, while the... View Details
Keywords: Medical Decision-making; Choice; Health Care and Treatment; Quality; Price; Consumer Behavior; Decision Making
Barasz, Kate, and Peter A. Ubel. "Unhealthy Consumerism: The Challenge of Trading Off Price and Quality in Healthcare." Behavioural Public Policy 2, no. 1 (May 2018): 41–55.