Knowledge - Publications - Faculty & Research

06 Jun 2005
Research & Ideas

Don’t Listen to “Yes”

therefore facilitates implementation," says Roberto, who teaches in the School's General Management unit. An e-mail interview with HBS Working Knowledge follows. Martha Lagace: Why should a leader be concerned when he or she hears... View Details

Keywords: by Martha Lagace

17 Sep 2001
Research & Ideas

Why E-commerce Didn’t Die With the Fall of Webvan

Knowledge senior editor Martha Lagace, Deighton explains how it continues to carve out territory in the marketplace.Lagace: Were you surprised that Webvan failed? Deighton: No. The purpose of writing the case was to have classes explore... View Details

Keywords: by Martha Lagace; Consumer Products; Retail

01 Nov 1999
Lessons from the Classroom

What’s Next & So What? Leading in the 21st Century

Ironically, we talk about the knowledge economy that taps every brain within the organization, yet this unbalanced compensation structure is absolutely antithetical to that theory. Q: Which companies do you admire for their outstanding... View Details

Keywords: by Staff

12 Nov 2024
HBS Case

Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers

Cell to Nike’s C-Suite: The Journey of Larry Miller Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image by HBWSK with asset from AdobeStock/ArtFamily View Details

Keywords: by Avery Forman; Employment

18 Jul 2024
Research & Ideas

New Hires Lose Psychological Safety After Year One. How to Fix It.

ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created by HBSWK using assets generated by Midjourney, an artificial intelligence tool View Details

Keywords: by Michael Blanding; Health

12 Oct 1999
Research & Ideas

Building Competitive Advantage Through Operations

prompting mangers to ask: How can I choose which of these tools is right for my organization? EE: What topics are explored in BCAO's Managers as Teachers module, and why is the module "optional"? Upton: In BCAO, participants learn that good operations are... View Details

Keywords: by Staff

05 Jun 2000
What Do You Think?

What’s Happening to Our Patience?

other words, according to our readers, our level of patience depends—on the nature of the task; on whether we are focused completely on just one task; on personal circumstances such as anxiety, fatigue, or available time; and on our View Details

Keywords: by James Heskett

27 Sep 2011
First Look

First Look: September 27

the boundaries of organizations. Though experience and productivity improvement may be seen as key benefits of this trend, little is known about how this shift toward outsourcing influences learning. When producing a unit of output, the content of the View Details

Keywords: Sean Silverthorne

15 Jul 2008
First Look

First Look: July 15, 2008

relentless execution—efficient, timely, consistent production and delivery of goods or services—is the surefire path to customer satisfaction and positive financial results. But this is a myth in the knowledge economy, argues Edmondson, a... View Details

Keywords: Martha Lagace

24 Dec 2013
First Look

First Look: December 24

data for companies in 14 industries. The specific task assigned to the student is to use the balance sheet data along with their basic knowledge of the operating conditions and characteristics of these 14 industries to match each industry... View Details

Keywords: Carmen Nobel

10 Dec 2013
First Look

First Look: December 10

Abstract—High-performing knowledge workers often question whether managers actually contribute much, especially in a technical environment. Until recently, that was the case at Google, a company filled with self-starters who viewed... View Details

Keywords: Sean Silverthorne

26 Sep 2005
Research & Ideas

What Perceived Power Brings to Negotiations

recruiter, and had to reach agreement on salary, vacation time, bonus, insurance coverage, and moving expenses. To vary perceived power, participants were given various levels of information regarding their own alternative and the alternative of their counterpart, as... View Details

Keywords: by Mallory Stark

14 Apr 2003
Research & Ideas

Andy Grove on the Confident Leader

knowledge of the business is not what got you where you are. So you're less likely to have confidence in your own intuition. This is an intuitive process, because the numbers aren't in and the evidence isn't in. CC: The problem with the... View Details

Keywords: by Walter Kiechel; Technology

23 Dec 2002
Research & Ideas

Setting the Stage: A Young Scholar at HBS

the Toyota Production System or cartels in the steel industry. That was one of the real differences in teaching MBAs; part of my job was to try to tap the wealth of their collective experience and knowledge so that they could, in fact,... View Details

Keywords: by Laura Linard; Banking; Financial Services

18 Apr 2019
Research & Ideas

Open Innovation Contestants Build AI-Based Cancer Tool

like a trained oncologist? How about setting up an online competition to find out? An article being published April 18 in JAMA Oncology, a journal of the American Medical Association, describes the crowdsourcing contest and the potential breakthrough for sharing... View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

22 Mar 2010
Research & Ideas

One Strategy: Aligning Planning and Execution

activity works to align the organization around one set of goals, top-down, bottom-up, and "middle-out." By necessity, planning is a process that involves many people and empowers those closest to the knowledge and the work. Q:... View Details

Keywords: by Sean Silverthorne; Video Game; Web Services

25 Jul 2017
First Look

First Look at New Research and Ideas: July 25, 2017

principles can be valuable to a welfarist facing this limitation if they act as informational proxies, carrying accumulated knowledge about the effects of policy that otherwise cannot be considered. This argument can be seen both as... View Details

Keywords: Carmen Nobel

19 Jul 2011
Research & Ideas

Rupert Murdoch and the Seeds of Moral Hazard

have to respect this code of ethics. When media groups employ external private investigators, health-maintenance organizations hire outside medical doctors, and governments occasionally rely on private mercenaries, people can plausibly deny View Details

Keywords: by Staff; Journalism & News; Publishing

27 Mar 2007
First Look

First Look: March 27, 2007

PublicationsAttracting Skeptical Buyers: Negotiating for Intellectual Property Rights Authors:James J. Anton and Dennis A. Yao Periodical:International Economic Review (forthcoming) Abstract An obstacle to the sale of intellectual property (IP) is that an expropriable... View Details