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  • 23 Sep 2013
  • Research & Ideas

Status: When and Why It Matters

Consumers pay handsomely for products that are considered the best of the best in their league, whether they are the fastest cars, the fanciest handbags, or the finest wines. But for what, exactly, are they paying a premium? The superior... View Details
Keywords: by Dina Gerdeman
  • 05 Dec 2007
  • Sharpening Your Skills

Sharpening Your Skills: Managing Marketing

store; simultaneously, new customers are attracted to the direct channels, perhaps due to a branding effect stemming from the publicity surrounding the new store, which makes customers more aware of and more... View Details
  • 18 Nov 2010
  • Research & Ideas

GM’s IPO: Back to the Future

decision by the Bush White House to provide more than $20 billion to GM, Chrysler, and their financial subsidiaries, the auto task force put together by President Obama managed a restructuring of both... View Details
Keywords: by Staff; Auto
  • November 2017
  • Teaching Note

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-455. On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales.... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Technology; Hardware; Information Technology; Internet; Mobile Technology; Online Technology; Search Technology; Software; Web; Web Sites; Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
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Wells, John R., and Gabriel Ellsworth. "Reinventing Best Buy." Harvard Business School Teaching Note 718-442, November 2017.
  • 17 Jun 2016
  • Op-Ed

Companies Need to Start Marketing Security to Customers

the reputation of one of the greatest global brands is sullied by a tragic alligator attack on a small child. The marketer has no greater responsibility than to ensure the... View Details
Keywords: by John A. Quelch; Entertainment & Recreation
  • 17 Feb 2003
  • Research & Ideas

Building Communities as Well as Companies

go out and try to raise $5 million.—Keith Clinkscales, Vanguarde Media "Many of my colleagues stepped up their lifestyles and encumbered themselves with big houses once they began making money," he... View Details
Keywords: by Julia Hanna
  • 09 Jun 2014
  • Research & Ideas

The Manager in Red Sneakers

grant more status points to nonconformity than people with "low levels of need for uniqueness." "People who like to diverge from the norm themselves, the ones who like unique products, are more likely to see the signal and interpret it... View Details
Keywords: by Dina Gerdeman; Consumer Products; Apparel & Accessories; Fashion
  • 09 Oct 2001
  • Research & Ideas

Five Questions for Paul Lawrence and Nitin Nohria

HBS Working Knowledge editor Sean Silverthorne conducted an email interview with Paul R. Lawrence and Nitin Nohria about their new book, Driven: How Human Nature Shapes Our Choices.Silverthorne: How did the concept of the four-drive... View Details
Keywords: by Sean Silverthorne
  • 26 Oct 2009
  • Lessons from the Classroom

The New Deal: Negotiauctions

the street instead, particularly if he gets a big breakup fee out of it. If all this sounds too crazy to work, it's actually the default in the British system. In the United Kingdom, the seller has the right to sell the View Details
Keywords: by Julia Hanna
  • 11 Jun 2012
  • Research & Ideas

When Business Competition Harms Society

Last winter, a senior admissions officer at Claremont McKenna College resigned, after admitting to inflating reported SAT scores of the incoming class for six years and sending the falsified reports to U.S. News and World Report. “It's... View Details
Keywords: by Carmen Nobel; Auto
  • 30 Sep 2014
  • First Look

First Look: September 30

  Publications September 2014 Social Entrepreneurship and Research Methods Building an Infrastructure for Empirical Research on Social Enterprise: Challenges and Opportunities By: Lee, Matthew, Julie Battilana, and Ting Wang Abstract—Purpose: Despite the increase in... View Details
Keywords: Sean Silverthorne
  • 12 Aug 2002
  • Research & Ideas

‘Let the Buyer Beware’ Doesn’t Protect Investors

information in the boilerplate of interest to an investor." In the end, an investment bank is a sales organization not much different from an auction house that sells used furniture. —D. Quinn Mills In... View Details
Keywords: by D. Quinn Mills
  • 13 Apr 2015
  • Research & Ideas

3 Ways Firms Can Profit From Environmental Investments

2014. BCG recommended that conventional brands would do well to enter the environmentally friendly product market, as Clorox did by launching its Green Works line of cleaning products, or as Unilever did by... View Details
Keywords: by Carmen Nobel; Energy; Utilities
  • 04 Oct 2016
  • First Look

October 4, 2016

& Innovation at the White House Office of Science and Technology Policy. With the end of President Obama's Administration drawing near, Kalil and his team View Details
  • 13 Feb 2017
  • Research & Ideas

Paid Search Ads Pay Off for Lesser-Known Restaurants

spending in the United States in 2015, up from $26 billion in 2010. Advertisers are steering the biggest share of their digital ad dollars—about half of all online ad expenditures—toward paid search.... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • 17 Jun 2013
  • Research & Ideas

Advertising Symbiosis: The Key to Viral Videos

about self-image. Two months ago, Unilever's Dove brand uploaded "Dove Real Beauty Sketches," a web-exclusive mini-documentary in which a forensic artist sketches each of several women twice, first based... View Details
Keywords: by Carmen Nobel; Advertising
  • 08 May 2007
  • First Look

First Look: May 8, 2007

fail—despite companies' powerful brands and other border-crossing advantages? Seduced by market size, the illusion of a borderless, "flat" world, and the allure of... View Details
Keywords: Martha Lagace
  • 10 Jul 2000
  • Research & Ideas

Privatization and the New European Economy

International Senior Management Program) has been in the thick of Europe's airline industry for decades. With more than thirty years' experience at Swissair, he has served as president and CEO of Sabena... View Details
Keywords: by James E. Aisner; Air Transportation; Transportation
  • 31 Jan 2005
  • Research & Ideas

Rethinking Marketing’s Conventional Wisdom

Take another piece of conventional wisdom: Brands need to have a consistent brand message. In the United States, BMW is a relatively new brand, some thirty or forty years old... View Details
Keywords: by Garry Emmons; Service
  • 28 Oct 2019
  • Research & Ideas

Brick-and-Mortar Stores Are Making a Comeback

retail. Q: What’s different about the physical storefront in this renaissance of retail? Jill Avery: There’s a lot of experimentation around what a store is and what it could do. In this new worldview, a... View Details
Keywords: by Jen McFarland Flint; Retail
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