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  • All HBS Web  (6,721)
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  • 27 Jan 2009
  • First Look

First Look: January 27, 2009

even deeper pressures as he finds out about a lawsuit filed by former employees, and he is wondering if it is time to give up on ever achieving his vision. Purchase the case:... View Details
Keywords: Martha Lagace
  • 04 Mar 2002
  • What Do You Think?

Why the Bull Market in Leadership Books?

"People need something that gives them safety and answers to their questions." On another note, Roseanne Landay attributes the current supply of writing on leadership to the fact that during a slow... View Details
Keywords: by James Heskett
  • 06 Sep 2005
  • Research & Ideas

When Product Variety Backfires

slightly different than the other? It's enough to give a shopper, well, a headache. The belief that variety is good "is not always true," argues Harvard Business School professor John Gourville in "Overchoice View Details
Keywords: by Poping Lin; Consumer Products
  • 24 Sep 2012
  • Research & Ideas

Why Do We Tax?

it's easiest to consider this question: Why do we tax? Different people give different answers, and most of us tend to think of a number of answers ourselves. Economists who study taxation, however, have... View Details
Keywords: by Martha Lagace; Legal Services
  • 10 Sep 2014
  • Research & Ideas

Become a Value Creator

give up something you want. It's a very hard thing to do, and no one is ever going to be perfect at it," Hall says. "But if you make it your goal to be a value creator, then it becomes an instinct,... View Details
Keywords: by Dina Gerdeman
  • 28 Jan 2013
  • Research & Ideas

Helping Yelp Create More Accurate Reviews

giving an arithmetic average rating based on collective reviews. The problem, Luca says, is that star systems such as these aren't as accurate, or optimal, as they could be. "Arithmetic averages are only optimal under very restrictive... View Details
Keywords: by Kim Girard; Food & Beverage
  • 26 Nov 2001
  • Research & Ideas

Manager or Mentor? Why You Must Be Both

to talk with him about things I hadn't talked with anybody about." Thomas's experiences had been giving him "a sense of risk and marginality," he said. By discussing it with the older... View Details
Keywords: by Martha Lagace
  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

relationship with money. The company, Turkasset, has been successful with its heterodox techniques, giving it a competitive advantage over rival debt collection firms. What’s more, it has also provided a boon for companies who held the... View Details
Keywords: by Michael Blanding; Financial Services
  • 06 Sep 2011
  • Research & Ideas

The Power of Leadership Groups for Staying on Track

ability to celebrate their differences and learn from people whose life experiences differ from yours. This dynamic gives you the capacity for sharing yourself in intimate ways View Details
Keywords: by Bill George
  • 05 Dec 2013
  • Op-Ed

Encourage Breakthrough Health Care by Competing on Products Rather Than Patents

hospitals” Given the stakes, these are more than academic questions. But I believe the academy can assert leadership on these issues. Let's face it: the majority of significant discoveries come from university labs and hospitals; their... View Details
Keywords: by Richard G. Hamermesh; Biotechnology; Health
  • 30 Nov 2018
  • What Do You Think?

What’s the Best Administrative Approach to Climate Change?

Summing Up: Should a 'Montreal Protocol' for Administering Global Warming Be Pursued? Climate change and how to manage it is a daunting subject. Nevertheless, several readers of this month’s column were willing to venture a model or two for administering a system... View Details
Keywords: by James Heskett; Energy
  • 26 Jul 2016
  • Research & Ideas

Where will Pokémon Go with Your Personal Information?

Shih: It has a lot of potential for misuse and could cause safety problems. It’s going to mine a load of data. The question is: do people really want to share that much information? The bargain on the modern internet is: “You’ll View Details
Keywords: Re: Willy C. Shih; Video Game; Entertainment & Recreation
  • 21 May 2008
  • Research & Ideas

Going Negative in Political Advertising

war of words would turn off consumers of both brands. And sales growth, not just market share, is what puts money in shareholders' pockets. As the market leader, Coke would never give the underdog Pepsi the... View Details
Keywords: by John Quelch
  • 06 Aug 2008
  • Research & Ideas

Are the Olympics a Catalyst for China Reforms?

earlier pledge to give reporters covering the Olympics unfettered access to the Web. At the same time, it accused the Bush administration of politicizing the Games after the United States criticized China's policies on human rights. We... View Details
Keywords: by Sean Silverthorne
  • 09 Jul 2012
  • Research & Ideas

The Unconscious Executive

What strategy do you use when making complex decisions? Do you burn the midnight oil to carefully weigh the pros and cons of each alternative? Or do you take your mind off the decision and follow the age-old... View Details
Keywords: by Martha Lagace
  • 21 Apr 2003
  • Research & Ideas

Will American Brands Be a Casualty of War?

theme. Silverthorne: In general, what effect will the war and the perceived unilateral tactics of the president have on the reception of American brands overseas? Quelch: During the 1990s, American brands such as Coca-Cola, Marlboro,... View Details
Keywords: by Sean Silverthorne
  • 10 Sep 2024
  • Research & Ideas

What Happens When Business Owners Turn to ChatBots for Advice

Marketing: How Some 'Gibberish' Code Can Give Products an Edge Can AI Save Physicians from Burnout? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image by HBSWK with assets from AdobeStock/PNG City View Details
Keywords: by Ben Rand
  • 04 Sep 2001
  • Research & Ideas

Five Questions for Max Bazerman

continue to make decisions that miss opportunities to make all parties better off. We will end up with inefficient methods of creating a cleaner environment. We will continue to miss opportunities to provide more services for the poor at lower costs. View Details
Keywords: Re: Max H. Bazerman
  • 11 Jun 2020
  • In Practice

Are Digital Organizations Better at Overcoming COVID?

chains and people analytics to artificial intelligence-based models and automated biotechnology research, organizations further along the digital curve are responding differently than those still wondering... View Details
Keywords: by Danielle Kost
  • 26 Mar 2012
  • Research & Ideas

What Neuroscience Tells Us About Consumer Desire

expressed as a sense of calm or peace, whereas in some Western cultures, happiness means jumping around with joy and excitement." But fMRI is invaluable to neuroscience and neuromarketing in that it... View Details
Keywords: by Carmen Nobel; Consumer Products
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