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- All HBS Web
(2,486)
- People (2)
- News (547)
- Research (1,700)
- Events (3)
- Multimedia (9)
- Faculty Publications (944)
- 01 Apr 2000
- News
A Place in the Sun
planet." "There are certain images that come up with five-star service that I just don't like: telephones, swimming pools, valet service," Evanson says from his 500-acre island. "It's a way of differentiating our product, which is... View Details
Keywords: Julia Hanna and Garry Emmons
- 11 Mar 2008
- First Look
First Look: March 11, 2008
between customized and standardized approaches to care and challenges students to examine their preconceived notions of the social role of a health care delivery organization. Dr. Heidi Behforouz, PACT's director, must decide whether a... View Details
Keywords: Martha Lagace
- Web
Maggie Sanchez (MBA 1990) on Purpose-Driven Board Leadership - Blog: RGE Report
focused on giving back by helping boards embrace change. Before joining a corporate board, Sanchez was on 11 advisory boards of technology startups and served on the Rio 2016 Olympics and Paralympics nonprofit board. This way, by the time public board View Details
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
in information analytics, attempting to get their arms around the wide array of patient data. Government incentives are helping the push. In 2011, the US Centers for Medicare and Medicaid Services established incentives for doctors'... View Details
- 20 Jan 2016
- Research & Ideas
Maybe Uber isn't God's Gift to Mankind
been diligent in filing lawsuits—they’re filing plenty of lawsuits. But Uber is fighting back. Often the company’s strategy has been to delay regulators’ every complaint, trying to get their service that much more entrenched so it will be... View Details
- 14 Jan 2014
- First Look
First Look: January 14
http://hbr.org/2014/01/can-a-strong-culture-be-too-strong/ar/1 January 2014 MIT Sloan Management Review Strategic Decisions for Multisided Platforms By: Hagiu, Andrei Abstract—Multisided platforms such as eBay and Facebook create value by enabling interactions between... View Details
Keywords: Sean Silverthorne
- 03 Dec 2018
- Research & Ideas
How Companies Can Increase Market Rewards for Sustainability Efforts
ESG principles, according to the paper. Such a big pool of potential investments can make it difficult for investors to distinguish between companies paying lip service to ESG, known as greenwashing or goodwashing, from those that truly... View Details
Keywords: by Rachel Layne
- 21 Nov 2013
- News
Case Study: BlackBerry and Thorsten Heins
which was facing numerous challenges: a rapidly decreasing market share, falling revenues, and cratering investor faith. Heins went about cutting costs—including the layoff of more than 5,000 workers in May 2012—scrapped plans to make the popular BlackBerry Messenger... View Details
- 05 Apr 2022
- Blog Post
The HBS New Venture Competition Turns 25: Celebrating A Quarter Century of Innovation and Entrepreneurship
for the $10,000 Tough Technology Prize (pdf). “Entrepreneurship is an integral component of the HBS experience, as it gives students and alumni a chance to create a product or service that can effect real change,” said HBS Dean Srikant... View Details
- 18 Mar 2001
- Research & Ideas
Want to Be an Entrepreneur? [Part I]
role (himself MBA '75, PhD '82, he is D'Arbeloff MBA Class of 1955 professor of business administration and cochair of the school's entrepreneurship and service management unit), he pointed out that none of these ideas was a business.... View Details
Keywords: by John S. Rosenberg
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
management had the potential to significantly improve the customer experience, Hilti was already a successful firm under its extant model and had to decide whether the restructuring of its business model was worth the risk. Purchase this... View Details
Keywords: Carmen Nobel
- 19 Jul 2011
- Research & Ideas
Rupert Murdoch and the Seeds of Moral Hazard
heavily on other, usually smaller, companies or external individuals to conduct many of their activities. What part of your iPad is made by Apple? Is the Verizon customer representative you're talking with really part of that company? How... View Details
- 15 Aug 2005
- HBS Case
Classic Cases Live On at HBS
reading in a trade publication about Benihana's innovative and efficient use of labor and layout to lower costs and facilitate customer turnaround times, Professor Earl Sasser produced the Benihana case in 1972 with research associate... View Details
Keywords: by Garry Emmons
- 06 Sep 2005
- Research & Ideas
When Product Variety Backfires
Gourville discusses the cause of "variety backfire" and gives practical advice to avoid it. Poping Lin: Traditionally, companies have followed the "more is better" route when offering customers choices. Your research... View Details
- 25 Feb 2020
- News
Beyond the Plastisphere
plastics. “We’re trying to get our customers to covet this product that will help change their lives in a positive way—and make the world a better place too,” says Kauss. The world is literally drowning in plastic: Research indicates that... View Details
- 20 Dec 2016
- First Look
December 20, 2016
managers a way to illustrate the cause-effect relationship between company goals and the overall business strategy. Using an internal value chain model, we discuss how the balanced scorecard can support and enable customer management,... View Details
Keywords: Carmen Nobel
- 31 Aug 2010
- First Look
First Look: August 31
interpersonal team diversity. Using detailed project—and individual-level data from an Indian software services firm, we find that the interaction of task change with intrapersonal diversity is related to improved project performance,... View Details
Keywords: Sean Silverthorne
- 16 Sep 2008
- First Look
First Look: September 16, 2008
benefits associated with IFRS adoption. Download the paper: http://www.hbs.edu/research/pdf/09-032.pdf The Architecture of Platforms: A Unified View Authors:Carliss Y. Baldwin and C. Jason Woodard Abstract The central role of "platform" products and View Details
- Web
Global Entrepreneurship - Course Catalog
delivery startup Jahez was founded in September 2016, three and a half years after Doordash was founded in Palo Alto. Careem, a ride hailing service in the MENA region, was founded in the UAE in 2012, three years after Uber was started in... View Details
- 04 Sep 2019
- News
Advancing Diagnostics that Can Save Lives
facilities detect and control outbreaks of health care–associated infections. Lee notes that services like epiXact are not DZD’s primary objective, but they are critical to “developing customer instincts and... View Details
Keywords: Susan Young