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Show Results For
- All HBS Web
(3,902)
- People (16)
- News (908)
- Research (2,472)
- Events (27)
- Multimedia (47)
- Faculty Publications (1,851)
- 09 Jan 2013
- Sharpening Your Skills
Sharpening Your Skills: Understanding Customers
product. How Can I Understand My Customers Better? Empathy: The Brand Equity of Retail Retailers can offer great product selection and value, but those who lack empathy for their customers are at risk of... View Details
Keywords: Re: Multiple Faculty
- 10 Jan 2017
- News
Paying It Forward
“People find us because everyone has the same problem,” says Malay Kundu (MBA 2003) of his company, StopLift, which is using software and video technology to stop massive losses in retail profits due to theft and checkout fraud. “Retail... View Details
Howard Schultz
Not only did Schultz foresee that a large-scale coffee shop chain was a lucrative business, but he maintained Starbucks lead through a combination of customer and employee satisfaction plans. Schultz’s plan to offer part-time employees stock options and health benefits... View Details
Keywords: Restaurants & Lodging
- 25 Aug 2022
- News
The Great Priority Reset
1998), CEO of the global airports and travel retail group daa plc since 2017. (He starts a new role as CEO of UK-based food manufacturer Greencore this fall.) This idea of “travel with intention” is a key trend in the industry that... View Details
- 01 Dec 2014
- News
Making Big Data Fashionable
from anything so unquantifiable as emotion, Moon values that intuition and wants to “help validate” it. More Retail Revolutions Speeding Up Accessories BaubleBar cofounders Amy Jain and Daniella Yacobovsky (both MBA 2010) apply the... View Details
- 16 Feb 2021
- Blog Post
The Rise of The Sixes: Interview with CEO and Founder Franci Girard
remembered. “And I had a crisis of confidence looking at my experience and feeling insecure about wanting to pursue a career in fashion.” However, two elements of the HBS experience helped propel her forward in her fashion and retail... View Details
- 01 Feb 1999
- News
New HBS Alumni Board Members
former U.S. naval officer, Mendell was a Baker Scholar at HBS. He and his wife, Andrea, have two children. Linda S. Oubré (MBA '84), a native of Los Angeles, is director and division president of BriteSmile, Inc., a specialty retailer... View Details
Elbridge A. Stuart
After making a small fortune in the retail grocery business, Elbridge A. Stuart founded Carnation in 1899 to manufacture evaporated milk. During Stuart’s tenure, the market for evaporated milk grew tremendously, as did Carnation, which... View Details
Keywords: Food & Tobacco
- 15 Dec 2024
- News
Agenda: Amanda E/J Morrison (MBA 2014)
RIPPLE EFFECT “A woman gets a period around age 12 to 14, and then we tell her to go off in the world and not get pregnant.” “A woman gets a period around age 12 to 14, and then we tell her to go off in the world and not get pregnant.” For 15 years, the morning-after... View Details
- Web
Leadership, Culture, and Transition at lululemon | Information Technology
Produced in collaboration with Professor Michael Tushman, this case presents an in-depth examination of lululemon's journey from its inception in 1998 to becoming a $350 million publicly traded entity with a significant retail footprint... View Details
- 01 Jun 1998
- News
New Releases
retail sales will pass through a franchise chain; fully 96 percent of the American population has eaten at a McDonald's. Considering the astonishingly rapid growth of chains in recent years, it is not surprising that a comprehensive... View Details
- Web
Club Conferences | MBA
Conference October 19, 2025 Energy & Environment Club Food & Agriculture Club Sustainability Club Conservative Club October 25, 2025 Conservative Club Retail & Luxury Goods Club Conference October 26, 2025 View Details
- 23 Oct 2006
- Research & Ideas
Will the “Long Tail” Work for Hollywood?
long-tail view suggests that consumers will purchase an increasing number and a wider variety of videos, everything from Hollywood classics to obscure foreign films. Long-tail proponents believe that consumers have very different tastes, and online View Details
- 13 Mar 2012
- First Look
First Look: March 13
PublicationsRegulation and UK Retailing Productivity: Evidence from Microdata Authors:Jonathan Haskel and Raffaella Sadun Publication:Economica (September 2011) Abstract We explore the effects of planning regulation on the UK View Details
Keywords: Sean Silverthorne
- 01 Jul 2021
- Office Hours
Readers Ask: Which Companies Are Transforming Work?
The COVID-19 pandemic accelerated workforce shifts that had been gaining momentum before the public health crisis, thrusting employers and workers into a new era within months. Joseph Fuller, a professor at Harvard Business School and co-leader of the School’s Managing... View Details
- 19 Oct 2016
- Book
Three Critical Mistakes Digital Businesses Make With Content
- May 2024 (Revised February 2025)
- Case
Lowe's: Improving the Total Home Strategy
By: Elie Ofek, K. Shelette Stewart and Alicia Dadlani
In 2023, Marvin Ellison, CEO of Lowe’s, contemplated enhancements to the company’s Total Home Strategy to accelerate performance and grow market share. In the last five years since becoming CEO, Ellison had championed a turnaround of the company, completing a... View Details
Keywords: Growth and Development Strategy; E-commerce; Competition; Brands and Branding; Business Strategy; Retail Industry; United States; North Carolina
Ofek, Elie, K. Shelette Stewart, and Alicia Dadlani. "Lowe's: Improving the Total Home Strategy." Harvard Business School Case 524-054, May 2024. (Revised February 2025.)
- December 1985 (Revised October 1986)
- Case
J.C. Penney (A)
An assistant treasurer at J.C. Penney is looking at various alternatives for financing the company's $2.5 billion store expansion and modernization program. The case provides a listing of different ways/capital markets issues to obtain this financing. Designed to be... View Details
Keywords: Organizational Change and Adaptation; Expansion; Capital Markets; Financing and Loans; Retail Industry; United States
Mason, Scott P. "J.C. Penney (A)." Harvard Business School Case 286-048, December 1985. (Revised October 1986.)
- March 2019
- Supplement
KITEA (D): Further Changes
By: Ramon Casadesus-Masanell and Gamze Yucaoglu
The case opens in February 2016, when the official date of IKEA’s store opening (March 16, 2016) is announced after a five-month delay. It reviews the changes that Amine and Othman Benkirane had made to KITEA’s workforce in the extra five months afforded by the delay... View Details
Keywords: Private Sector; For-Profit Firms; Business Strategy; Strategic Planning; Competitive Strategy; Competitive Advantage; Corporate Strategy; Organizational Change and Adaptation; Retail Industry; Africa; North Africa; Morocco
Casadesus-Masanell, Ramon, and Gamze Yucaoglu. "KITEA (D): Further Changes." Harvard Business School Supplement 719-489, March 2019.
- March 2019
- Supplement
KITEA (C): A Surprise Delay
By: Ramon Casadesus-Masanell and Gamze Yucaoglu
This case describes the delay of IKEA’s store opening in Morocco in 2015. After Sweden ordered an internal review of its position on the independence of Western Sahara, a territory Morocco regarded as part of its own, the Moroccan government declared that IKEA did not... View Details
Keywords: Private Sector; For-Profit Firms; Business Strategy; Strategic Planning; Competitive Strategy; Competitive Advantage; Adaptation; Corporate Strategy; Organizational Change and Adaptation; Retail Industry; Africa; North Africa; Morocco
Casadesus-Masanell, Ramon, and Gamze Yucaoglu. "KITEA (C): A Surprise Delay." Harvard Business School Supplement 719-488, March 2019.