by Harvard Management Update - Publications - Faculty & Research

April 2008
Module Note

Service Design in the Context of Customer-Operators

Taught as the second module in a Harvard Business School course on Managing Service Operations: Understanding the Customer Operating Role (606-092). Addresses the design and management of service operations with significant customer operating roles. The focus is on... View Details

Keywords: Customer Satisfaction; Management; Design; Service Operations; Cost

Citation

Purchase

22 Aug 2017
First Look

First Look at New Research and Ideas, August 23

characteristics for investors that could act as stewards of the commons. Social pressure fueled by small socially responsible investment funds and nonprofit organizations and customer pressure from individual investors are critical in... View Details

Keywords: Sean Silverthorne

11 May 2011
Research & Ideas

Building a Better Board

has been a tremendous shift to the better over the past 15 years” By the time he retired in 2002, the board-serving landscape had changed considerably. These days, serving on a few boards can comprise almost a full-time job. While... View Details

Keywords: by Carmen Nobel

25 Apr 2012
Research & Ideas

The Importance of Teaming

completely for every case or client? What if you're a member of a temporary project team formed to solve a unique production problem? Or you're part of a group of managers with a mix of individual and shared responsibilities? How do you... View Details

Keywords: Re: Amy C. Edmondson

10 Feb 2014
HBS Case

Stressing Safety in South Africa’s Platinum Mines

the required Leadership and Organizational Behavior course (commonly known as LEAD), which focuses on how managers become effective leaders by addressing the human side of the enterprise. The Elements Of The... View Details

Keywords: by Carmen Nobel; Manufacturing

02 Jul 2014
What Do You Think?

Are Today’s Business Heroes Challenging Our Ideas About Leadership?

to be inconsistent, if not contradictory. "In the ultimate analysis, however everything boils down to perception of the team members or subordinates or followers of the leader concerned." The importance of maintaining an open mind on the subject of leadership... View Details

Keywords: by James Heskett

12 Jan 2015
Research & Ideas

Regulators Ease Up on Companies Generating Political Benefits

because of what they did, but because of what they are? That's the question that intrigued Jonas Heese, who recently joined Harvard Business School as an assistant professor in the Accounting and Management... View Details

Keywords: by Michael Blanding

Research Summary

Overview

By: Jeffrey J. Bussgang

Start Up Strategy and Management
Bussgang’s research focuses on applying Lean Startup principles to early-stage technology companies as well as the challenges and opportunities when scaling startups. His work led to the creation of the MBA elective... View Details

04 May 2016
What Do You Think?

What Does Boaty McBoatface Tell Us About Brand Control on the Internet?

recognition. But unless its users are willing to cede some control over their brands, it can create dilemmas. A story by Dina Gerdeman that appeared on this site last year featured advice by View Details

Keywords: by James Heskett; Advertising

09 Nov 2021
News

Changes To The Applicant Tracking System (ATS) Can Block Your Resume From Being Seen

02 Feb 2016
First Look

February 2, 2016

cooperation of people with lower power was influenced by both their culture and the culture of the person with higher power. In particular, in a multicultural setting, low-power managers from Hong Kong, a... View Details

Keywords: Sean Silverthorne

24 Mar 2021
News

Intel Puts Marker Down to Grab Chip Leadership Again: Willy Shih

18 Aug 2018
News

Disrupted Teams are Rewriting the Rules of Office(less) Politics

15 Oct 2014
Research & Ideas

Apple Pay’s Technology Adoption Problem

communications readers used by Apple Pay unless consumer demand is high. First off, Apple must convince merchants to adopt its service, says Willy Shih, the Robert and Jane Cizik Professor of Management... View Details

Keywords: by Dina Gerdeman; Technology; Retail

05 Feb 2014
Research & Ideas

Can Putin Score Olympic Gold?

however, that may require a delicate balance by the government. "Russia needs to demonstrate it can manage the Games without being overly oppressive." In the end, the branding of the Olympics may be less a... View Details

Keywords: by Michael Blanding; Sports; Advertising

07 Aug 2017
Research & Ideas

'Be Yourself (Within Reason)' and Other Job Search Survival Tips

Credit: iStock If you think looking for a job in your profession is difficult, try being an accounting PhD looking for work in academia. Harvard Business School Assistant Professor Ethan Rouen advises job hunters to start a physical... View Details

Keywords: by Sean Silverthorne; Accounting; Education

09 Mar 2016
Lessons from the Classroom

In This Classroom, Beer Can Improve Your Grade

In a large circular classroom called The Hives, Ramon Casadesus-Masanell is roaming the floors this week as he oversees the second running of Strategic Brew, a computerized business simulation designed for first-year MBA students at View Details

Keywords: by Roberta Holland; Education; Food & Beverage

21 Jun 2004
Research & Ideas

Racial Diversity Pays Off

as well. In addition, interviews at five of the branches supported the findings. Speaking to an audience of other Harvard faculty at the HBS Faculty Research Symposium on May 25, Ely discussed the bank study as well as the complexity of... View Details

Keywords: by Martha Lagace

19 Oct 2015
Research & Ideas

Business Research that Makes for Smarter Public Policy

originated. “We are using data from regulators, writing studies, but seldom going back to the regulators to say, ‘This is what we learned,’” says Harvard Business School Professor Michael W. Toffel, whose research examines companies’... View Details