Service Quality Competition - Publications - Faculty & Research

03 Sep 2013
First Look

First Look: September 3

flexible arrangements. 4. Recruit and promote from diverse pools of candidates. 5. Provide leadership education. 6. Sponsor employee resource groups and mentoring programs. 7. Offer quality role models. 8. Make the chief diversity officer... View Details

Keywords: Sean Silverthorne

01 Dec 2018
News

What I Do: Lindsey Mead (MBA 2000), Vedica Qalbani and Jessica Wu (both MBA 2007)

partners and two other longtime colleagues talked through a list of aspirations and values that bubbled to the surface, like “curiosity,” “collaboration,” “fun,” and “honesty”—general qualities made granular through frank talk and close... View Details

Keywords: Julia Hanna; illustrations by Peter and Maria Hoey

28 Apr 2009
First Look

First Look: April 28, 2009

Chile's largest wine producer faces a price versus value positioning problem. Its highest quality wines are not priced competitively at retail because "Made in Chile" connotes great value and low... View Details

Keywords: Martha Lagace

20 Aug 2012
Research & Ideas

The Acquirers

When it comes to mergers and acquisitions, private equity firms are in high-stakes competition with public companies to identify takeover targets. During some M&A waves, public companies dominate while in other periods private equity... View Details

Keywords: by Kim Girard; Financial Services

29 Oct 2007
HBS Case

Marketing Maria: Managing the Athlete Endorsement

possesses a number of qualities that fit with its PowerShot digital camera brand." Fortunately, one of my students, Margarita Golod came to the rescue and connected me with Maria Sharapova. Sharapova was the ideal study subject in... View Details

Keywords: by Sarah Jane Gilbert; Sports

04 Jun 2007
Research & Ideas

Is Health Care Making You Better—or Dead?

technological innovation, which is how the biotechs and some of the medical devices can get through these hurdles. But for a health service innovation, the payment hurdles are so massive it's masochistic. Then if you go into View Details

Keywords: by Sean Silverthorne; Health

Web

The Dedication - A Concrete Symbol: The Building of Harvard Business School 1908-1927 – Baker Library | Bloomberg Center, Historical Collections

The Competition McKim, Mead & White The Campus Emerges Concrete Symbols The Dedication Building the Campus Research Links Bibliography Archival Collections Digital Resources Site Credits The Dedication “It must be remembered always that... View Details

01 Jun 2011
News

Walking the TalkTalk

“super ambitious and ridiculously hard-working,” Diana (“Dido”) Harding (MBA ’92) also confessed that she “would be competitive over a game of tiddlywinks. And I have always tended to push myself to do something I wasn’t sure I could do —... View Details

Keywords: Telecommunications; Information; Food and Beverage Stores; Retail Trade

09 Apr 2014
Research & Ideas

A Playbook for Small-Business Job Creation

experience as a policy maker—as well as 25 years of experience as an investor and small business owner—to the U.S. Competitiveness Project at Harvard Business School. Mills left the SBA last summer and accepted a two-year fellowship at... View Details

Keywords: by Carmen Nobel; Financial Services; Financial Services

01 Jun 2017
News

Ask the Expert: On the Fly

free-market competition. While market liberalization internationally is still evolving, the consumer benefits of the competitive marketplace are pretty compelling. Putting any one carrier in charge of the infrastructure that forms the... View Details

Keywords: Julia Hanna

September 2016 (Revised September 2017)
Case

Collage.com: Scaling a Distributed Organization

By: Christopher Stanton and Shikhar Ghosh

Kevin Borders and Joe Golden, co-founders and co-CEOs of Collage.com, must decide how to grow their custom photo-products startup in the face of fierce competition. From 2011 through 2016, the business evolved from a hobby to a startup with $22 million in revenue and... View Details

Keywords: Remote Work; Internet and the Web; Organizational Structure; Competitive Strategy; Employees; Business Startups; Growth and Development Strategy; Consumer Products Industry; Service Industry

Citation

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09 Sep 2009
First Look

First Look: September 9

Ownership of Equity Improve Earnings Quality? Authors:Dan Givoly, Carla Hayn, and Sharon P. Katz Publication:The Accounting Review (forthcoming) Abstract We compare the quality of accounting numbers produced by two types of public... View Details

Keywords: Martha Lagace

01 Dec 2004
News

Fall Reunions

Corporate Accountability, now in its second year. In closing, Clark thanked graduates for the lives they lead: “You are the only book that many people will read about HBS. And in the quality of your lives, it is a great, great book.” View Details

Keywords: Educational Services; Educational Services

23 Oct 2018
First Look

New Research and Ideas, October 23, 2018

virtually irresistible. But long-term assessments could differ, particularly if the free service reduces quality and consumer choice. In this short paper, we examine these concerns. Publisher's link:... View Details

Keywords: Dina Gerdeman

01 Sep 2012
News

Path Forward

Nearly 500 alumni and other business and policy leaders gathered in Washington, D.C., in June for the latest in the School’s series of regional US Competitiveness Project events. A panel discussion led by Professor Michael Porter featured... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

28 Mar 2018
News

Fueling the Future

Women who pursue STEM fields are accustomed to being challenged. When Cecily Kovatch (MBA 2002) began her career working as a field engineer for Schlumberger, one of the world’s largest oilfield service companies, the all-male crews on... View Details

Keywords: Jill Radsken

12 Nov 2013
First Look

First Look: November 12

GlaxoSmithKline: Sourcing Complex Professional Services Pharmaceutical company GlaxoSmithKline (GSK) uses an innovative new approach to procuring outside legal counsel: it replaces relationship-based selection and law firms' traditional... View Details

Keywords: Sean Silverthorne

01 Sep 2012
News

Muhammad Yunus Visits HBS

more than 1 million homes. He has also arranged partnerships with multinationals to combat illness. For example, he persuaded Adidas to build a shoe that conformed to the company’s quality standards but still would cost only one euro.... View Details

Keywords: Personal Services; Personal Services

01 Mar 2007
News

HBS Alums Help Jailhouse Entrepreneurs Go Straight

Edis’s classmate, Eliot Kerlin (MBA ’05), serves on PEP’s board of directors and teaches at the program’s entrepreneurship school in Dallas. “For me,” Kerlin says, “one of PEP’s greatest strengths is that it involves spending a lot of View Details

Keywords: incarceration; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services