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Show Results For
- All HBS Web
(3,797)
- People (11)
- News (1,211)
- Research (2,211)
- Events (3)
- Multimedia (5)
- Faculty Publications (1,438)
- 17 Jan 2007
- Op-Ed
Learning from Private-Equity Boards
oversee the ongoing business. Private-equity directors typically spend more time with their companies after the buyout than many of their public company counterparts. Private-equity boards are typically small working groups composed of individuals with relevant View Details
- Web
IT Strategy: Protecting HBS Information and Data Assets | Information Technology
confidential information outside of where it should be stored or shared. To meet security remediation goals, HBS IT has also partnered with a managed services provider to streamline security system monitoring and updating. This initiative... View Details
- Student-Profile
Hummy Song
and the productivity of the health care workforce. I am currently working on several projects that examine various operational and organizational factors that may affect worker productivity and quality of care. One of my projects explores... View Details
- 15 Jan 2007
- Research & Ideas
The Business of Free Software
"In a complex, sophisticated environment where so many products and services are connected, strategy has become, in large part, the art of influencing assets that you don't own," Iansiti observes. It's the old saw of the... View Details
- Career Coach
Ryan Kim
independent sponsor private equity firm and completed a self-funded search to buy a regional automotive installation services business which he operated as President. Prior to that, Ryan worked in large and... View Details
- February 2010 (Revised October 2010)
- Case
Re-THINK-ing THINK: The Electric Car Company
By: Joseph B. Lassiter III and David Kiron
On January 5, 2010, 48-year-old Richard Canny was on his way to meet the governor of Indiana. He was reading his newly issued press release announcing that THINK planned to start automobile production in Elkhart County, Indiana to launch its THINK City battery-operated... View Details
Keywords: Business Startups; Entrepreneurship; Investment; Global Strategy; Market Entry and Exit; Product Development; Production; Pollutants; Environmental Sustainability; Auto Industry; Manufacturing Industry; Norway; Indiana
Lassiter, Joseph B., III, and David Kiron. "Re-THINK-ing THINK: The Electric Car Company." Harvard Business School Case 810-105, February 2010. (Revised October 2010.)
- 01 Mar 2008
- News
Innovation, Inc.
help students launch and creatively manage new businesses, including both stand-alone start-ups and ventures operating within an established organization. Tripsas notes, “Whenever a firm introduces a truly novel product, it has... View Details
- 01 May 2015
- News
Celebrating and Supporting Leadership
Since the launch of The Harvard Business School Campaign on April 25, 2014, more than 5,000 alumni and guests have come together to celebrate the School and its mission at regional events around the world and the Campaign’s website has had more than 81,000 visits to... View Details
Keywords: Educational Services
- 01 Sep 2008
- News
Kenny Appointed Chief Marketing Officer
Brian Kenny, who has nearly twenty years of experience in marketing and communications at universities and firms such as Monitor, Genuity, and Arthur D. Little, has been named chief marketing and communications officer at HBS, a newly created position. Describing Kenny... View Details
- Web
HBS - Financials | Statement of Activity & Cash Flows
73 64 71 Supplies & Equipment 10 10 12 Professional Services 53 46 59 Fellowships 57 53 57 University Assessments 27 21 26 Debt Service 2 2 3 Depreciation 45 46 45 Other Expenses 124 73 102 Total Expenses... View Details
- 01 Sep 2004
- News
Corey, Lombard Remembered
teaching at HBS in 1948 while working toward a Ph.D. (1950) in economics from Harvard. A recipient of the Distinguished Service Award from HBS in 1993, Corey retired from the faculty in 1990. George Lombard, the Louis E. Kirstein... View Details
- May 2011
- Article
Think Customers Hate Waiting? Not So Fast...
By: Ryan W. Buell and Michael I. Norton
Managers typically look for ways to reduce wait time to increase customer satisfaction. New research suggests there's a better approach: showing customers a representation of the effort, whether literal or not, being expended on their behalf while they wait. (The... View Details
Keywords: Customer Relationship Management; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction
Buell, Ryan W., and Michael I. Norton. "Think Customers Hate Waiting? Not So Fast..." Harvard Business Review 89, no. 5 (May 2011).
- 01 Dec 2000
- News
Core Values Keep Airline Flying High
Good people are essential for success. Keep the product and the process simple. Deliver the most reliable service at the lowest cost. Invest the time to connect with employees and customers. These are the basic tenets fueling the... View Details
- 19 Aug 2010
- News
Marketing Analysis Tools for Managers
- September 2006
- Teaching Note
OfficeTiger (TN)
Teaching Note to (804-109). View Details
- September 2003 (Revised January 2005)
- Case
Bridges to Excellence: Bringing Quality Health Care to Life
By: Richard M.J. Bohmer, Ingrid Marie Nembhard and Robert Galvin
General Electric launched Bridges to Excellence Diabetes Care Link, a program through which enrolled physicians receive bonuses of up to 10% of their salary for delivering quality care to diabetic patients covered by a participating employer or health plan. A day... View Details
Keywords: Health Care and Treatment; Motivation and Incentives; Programs; Ethics; Quality; Moral Sensibility; Service Delivery; Compensation and Benefits; Health Industry
Bohmer, Richard M.J., Ingrid Marie Nembhard, and Robert Galvin. "Bridges to Excellence: Bringing Quality Health Care to Life." Harvard Business School Case 604-030, September 2003. (Revised January 2005.)
- June 2017
- Teaching Note
The De Beers Group: Exploring the Diamond Reselling Opportunity
By: Benjamin C. Esty, Daniel P. Gross and Lauren G. Pickle
In September 2014, Tom Montgomery (SVP of strategic initiatives at the De Beers Group) and his team launched a pilot program in the United States to explore $1 billion diamond market for pre-owned (recycled) diamonds. According to Montgomery, the motivation for the... View Details
Keywords: Diamonds; Go-to-market Strategy; Secondary Market; Willingness To Pay; Pilot Program; Strategy Development; Strategy Execution; Scope; Marketing; Advertising; Branding; Customer Value; Pawn Shops; Jewelry; Supply And Demand; Corporate Strategy; Business Strategy; Vertical Integration; Advertising Campaigns; Value Creation; Retail Industry; Consumer Products Industry; Advertising Industry; Mining Industry; United States; United Kingdom; Africa; Botswana; South Africa; Namibia
- 12 Jul 2019
- News
The Birth of a Silicon Valley Blockbuster
which is a pretty incredible 10-year journey. Flint: What was the vision at the outset? Zatlyn: Well if you read the first sentence of our business plan competition that we had to write: Cloudflare is a service that will accelerate... View Details
- 05 Feb 2007
- Research & Ideas
Business and the Global Poor
that can make operating at the base of the pyramid difficult, and potentially costly. For instance, a basic lack of physical connectivity is typical in many rural markets in developing countries, which is a real barrier for companies... View Details
Keywords: by Sean Silverthorne