Publications

May 2025
Case

Dell Med: Transforming Care Delivery & Payment

By: Robert S. Kaplan, David N. Bernstein and Mary L. Witkowski

Health care in the U.S. and globally continues to undergo massive transformation, surging towards a system that rewards value for patients. However, widespread adoption of value-based health care remains a challenge. This case study focuses on the care delivery... View Details

Keywords: Integrated Practice Units; Outcomes Measurement; Time-Driven Activity-Based Costing; Health Care and Treatment; Business Strategy; Leading Change; Decisions; Transformation; Service Delivery; Adoption; Value; Health Industry; United States; Texas

September 2015
Case

Eco7: Launching a New Motor Oil

By: John Quelch and Sunru Yong

Aaron Jonnerson, vice president of marketing at the automotive division of Avellin, must make marketing mix decisions for the launch of Eco7, a new environmentally-friendly motor oil. The company's performance has been mediocre, shareholder pressure is increasing, and... View Details

Keywords: Distribution Channels; Environmental Sustainability; Product Launch; Transportation; Energy Sources; Auto Industry

Houston was instrumental in streamlining Golden State’s operations and enabling it to profitably expand. He moved the company into the group insurance field securing business from organizations such as Ford, General Motors, and AT&T.... View Details

Keywords: Finance

09 Jan 2014
News

Tapping into Opportunity

beverage companies, and they know they have major water issues." This has created a rapidly increasing demand for technologies and services to discover, manage, filter, and disinfect and/or desalinate water, and to improve infrastructure... View Details

Keywords: Constantine von Hoffman; Business and Environment Initiative; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

01 Mar 2005
News

House of Bread on the Rise

operated by franchisees. Based on her Santa Cruz experience, McCann makes a point of telling her franchise owners that they need to live within a half-hour of the bakery. “In that first year, running a small business is like having a... View Details

Keywords: Margie Kelley; Food Services and Drinking Places; Food Services and Drinking Places

01 Sep 2007
News

Giving New Ventures a Boost

Some $80,000 in cash and in-kind legal and accounting services were awarded to winners and runners-up in the 11th annual HBS Business Plan Contest last April. Traditional track winner Sandra Nudelman (MBA ’07) and her sister Michele, a... View Details

Keywords: Educational Services; Educational Services

01 Jun 2020
News

Meal Plan

to pay for high levels of service at the front of the house may decrease. And there’ll be additional costs to maintain that level of service due to the decreased capacity demanded by social distancing. There... View Details

Keywords: Julia Hanna; restaurants; COVID-19; pandemic; recovery; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places

31 Mar 2014
News

Encouraging Niche Content in an Ad-Driven World

Keywords: Advertising, Public Relations, and Related Services; Advertising, Public Relations, and Related Services

March 2005 (Revised March 2006)
Case

Sealed Air Taiwan (A) (Abridged)

By: Lynn S. Paine

The general manager for U.S.-based Sealed Air Corp.'s Taiwan subsidiary must decide how to improve productivity and achieve profitability. In addition to considering a new approach to compensation, he is wondering how to bridge the gap between Sealed Air's corporate... View Details

Keywords: Organizational Culture; Organizational Change and Adaptation; Cross-Cultural and Cross-Border Issues; Relationships; Service Operations; Motivation and Incentives; Management Skills; Compensation and Benefits; Taiwan; United States

01 Dec 2008
News

Alumni Books

This consciousness-raising book asks business students, who are usually risk-averse, to look at risk in a new way. It argues that choices they think are “safe” (lucrative jobs taken only for financial gain, service to others deferred... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places

03 Apr 2006
Research & Ideas

The Competitive Advantage of Global Finance

face as they operate in the complicated world of international finance. Desai notes that there is tremendous heterogeneity in firm responses to the opportunities and obstacles created by worldwide operations. In this e-mail interview,... View Details

Keywords: by Sean Silverthorne; Financial Services

26 May 2021
News

Diversity and Inclusion in the Workplace (with Frances Frei)

01 Dec 2017
News

2017 in Media: Courting the Cord-Cutters

directly to consumers—and we saw companies like HBO and CBS introduce OTT services in 2014 and 2015, but adoption was slower than expected. Other companies were hesitant to follow until this year when Disney announced it will launch its... View Details

Keywords: Laura Martin (MBA 1983) , entertainment and internet analyst, Needham & Company

April 2016 (Revised December 2016)
Case

The Container Store

By: Tatiana Sandino, Zeynep Ton and Aldo Sesia

The Container Store (TCS) is a Texas-based retailer of organization and storage solutions. The company prides itself in taking care of its employees first, and its cofounder and CEO Kip Tindell practices Conscious Capitalism. Since its beginnings in 1978, TCS grew to a... View Details

Keywords: Culture; Conscious Capitalism; Merchandising; Customer Focus and Relationships; Growth and Development Strategy; Operations; Service Delivery; Going Public; Performance Evaluation; Performance Productivity; Retail Industry; United States