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Show Results For
- All HBS Web
(3,574)
- People (22)
- News (917)
- Research (2,210)
- Events (8)
- Multimedia (2)
- Faculty Publications (1,201)
- April 2021
- Supplement
Buy Online, Pickup in Store: Vice President of Store Operations Supplement
By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein
In April 2019, Sylvarella VP of Store Operations Axley Vega must review an analysis of her department’s sales data to determine the impact of the company’s Buy Online, Pickup in Store (BOPS) program. BOPS implementation created significant problems for the store... View Details
Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Retail Industry; Retail Industry; United States; Canada
Moreno, Antonio, Santiago Gallino, and Amy Klopfenstein. "Buy Online, Pickup in Store: Vice President of Store Operations Supplement." Harvard Business School Supplement 621-105, April 2021.
- 15 May 2018
- News
Spreading the Safety Net
paid sick leave and the flexibility to work from home, or even abroad. Our hourly employees, working in Rent the Runway’s warehouse, on the customer service team and in our retail stores, had to face life... View Details
- 01 Dec 2008
- News
A U.S. Turnaround?
received a boost from Russia’s launching of a space satellite, Sputnik, in 1957. This was a shock because Russia’s scientific prowess was not taken seriously at the time. The United States committed to putting a man on the moon in the next decade. View Details
- 01 Apr 2001
- News
The Natural Advantage
farm in Dorset, England. As he worked the property, Heeks realized that principles of sustainable development and sound organic farming could be applied to the successful management of an organization, according to an article in The Grocer (January 6, 2001), Britain’s... View Details
- 01 Dec 2006
- News
Entrepreneurial Unit Travels to China
success, ten faculty members from the School’s Entrepreneurial Management Unit traveled there last summer for a six-day, three-city series of meetings with dozens of business leaders, educators, and government officials. “The goals of the... View Details
- 13 Jul 2010
- First Look
First Look: July 13
is the impact of foreign bank entry on the pricing and availability of credit in developing economies? The Mexican banking system provides a quasi-experiment to address this question because in 1997 the Mexican government radically... View Details
Keywords: Martha Lagace
- 01 Jan 2013
- News
Five Receive 2013 HBS Alumni Achievement Award
Video Embed The mission of Harvard Business School is to educate leaders who make a difference in the world. Every day more than 78,000 HBS graduates strive to make these words a reality in a wide array of organizations that affect the lives of millions of people... View Details
Keywords: awards; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
- 02 Dec 2017
- News
The Lines That Divide America
Photo via The Atlantic Photo via The Atlantic In a new article in The Atlantic, Dean Nitin Nohria draws parallels between standing in a waiting line and the current sense of unfairness and inequality being experienced by many Americans. “Access to the line that... View Details
Keywords: Nitin Nohria
- August 2009 (Revised August 2010)
- Supplement
Eddie Bauer (B)
By: Paul M. Healy, Sharon P. Katz and Aldo Sesia
In February 2007, shareholders of Eddie Bauer, the specialty apparel retailer, were scheduled to vote on management's proposed sale of the company to two private equity firms. More than 50% of outstanding shares in Eddie Bauer needed to be voted in favor of the deal... View Details
Keywords: Financial Statements; Mergers and Acquisitions; Governing and Advisory Boards; Privatization; Valuation; Retail Industry; Retail Industry; United States
Healy, Paul M., Sharon P. Katz, and Aldo Sesia. "Eddie Bauer (B)." Harvard Business School Supplement 110-009, August 2009. (Revised August 2010.)
- August 2002 (Revised February 2005)
- Case
Gillette Company (B): Leadership for Change
By: Rosabeth M. Kanter and James Weber
Describes the actions and behavior of a new CEO in his first days and weeks as he sets expectations for his top management team and introduces processes and disciplines to begin the turnaround of a global consumer products company. View Details
Keywords: Business Strategy; Policy; Change Management; Leading Change; Motivation and Incentives; Strategic Planning; Retail Industry
Kanter, Rosabeth M., and James Weber. "Gillette Company (B): Leadership for Change." Harvard Business School Case 303-033, August 2002. (Revised February 2005.)
- 02 Sep 2014
- First Look
First Look: September 2
https://www.hbs.edu/faculty/Pages/download.aspx?name=14-062.pdf September 2014 Managing Consumer Services: Factory or Theater Customer Experience and Service Design By: Karmarkar, Uday, and Uma R. Karmarkar Abstract—While View Details
Keywords: Sean Silverthorne
- 08 Jul 2024
- Research & Ideas
The Critical Computer Science Principles Every Strategic Leader Needs to Know
its own inventory. Today, Amazon is a classic example of “platformization”: The company grew from an online bookstore into a vast technological hub that provides logistics and advertising to third-party retailers and public cloud View Details
- 01 Dec 2001
- News
Faculty News
Nancy F. Koehn, a member of the Entrepreneurial and Service Management unit and an authority on business history, has been named a full professor. Honored in 1998 by the HBS Student Association for her classroom excellence, Koehn... View Details
- 01 Dec 2004
- News
Fall Reunions
ranging from lessons of the Columbia space shuttle disaster and Enron’s downfall, to the revolution in retailing and elements of effective negotiation. In between sessions, old friends gathered on the Spangler Center lawn for coffee,... View Details
- 01 Mar 2017
- News
HBS Celebrates Launch of New Legacy Society
Named in honor of the late John C. Whitehead (MBA 1947), a visionary business leader, government official, and philanthropist, the society recognizes alumni and friends who make legacy gifts to HBS by including the School in a will,... View Details
- 16 Sep 2010
- News
Idea Takes Root
wire. The IIRC deserves better, and here’s why. As Eccles states in his blog, reporting both financial performance and performance in the areas of environmental sustainability, social responsibility, and governance in an integrated... View Details
- September 2017 (Revised January 2019)
- Case
FJ Management Inc.
By: Lynda M. Applegate and Matthew G. Preble
In late 2015, Crystal Call Maggelet, president and CEO of FJ Management, is working with her investment committee to help set the company’s strategic direction. Maggelet, daughter of the company’s founder, has led FJ Management since 2009 when she stepped in as CEO... View Details
Keywords: Turnaround; Company History; Family Business; Transformation; Volatility; Change Management; Entrepreneurship; Ethics; Moral Sensibility; Values and Beliefs; Cash Flow; Insolvency and Bankruptcy; Financial Liquidity; Financial Management; Governance; Corporate Governance; Governance Controls; Leadership; Leading Change; Crisis Management; Negotiation; Organizational Change and Adaptation; Family Ownership; Business and Stakeholder Relations; Business Strategy; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Utah
Applegate, Lynda M., and Matthew G. Preble. "FJ Management Inc." Harvard Business School Case 818-028, September 2017. (Revised January 2019.)
- 01 May 2020
- In Practice
COVID-19’s Hard Lessons Might Prepare Business for Climate Change
about the importance of government effectiveness, the need for scenario planning, and the importance in investing in more resilient infrastructure—steps that would help all of us be better prepared for pandemics and climate change.... View Details
Keywords: by Danielle Kost
- 01 Sep 2005
- News
WATER Ltd.
In an age of global scarcity, water has become a valuable commodity in both the industrialized and developing worlds. With governments and communities increasingly unable to manage the complexities and expense of water treatment and... View Details
- 01 Jun 2009
- News
Bright Future for Green Business
Partners. “Government can help smaller innovators by pushing utilities to adopt new technologies,” he added. But Prend favors government carrots, not sticks. The other panelists — Jim Matheson (MBA ’01), general partner at Flagship... View Details