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Show Results For
- All HBS Web
(3,457)
- People (10)
- News (768)
- Research (2,184)
- Events (22)
- Multimedia (36)
- Faculty Publications (1,247)
- 01 Dec 2002
- News
Alumni Honorees Urge Students to Emphasize Ethics
employees.” He emphasized that low turnover is a competitive advantage for Starbucks, which depends upon its frontline staff to maintain customer quality for millions of purchases each year. “People don't like to work only for a... View Details
- 08 Apr 2011
- News
Management Matters In Health Care, Too
MBA students alike, the implications of that view are huge. For policymakers, the message is that cost cutting alone does nothing to improve the quality of care and probably will reduce it. Is anyone in Washington listening? For MBA... View Details
- 13 Feb 2018
- First Look
New Research and Ideas, February 13, 2018
and industrial designs used by firms to protect their IP globally. We then show that IP protection remains fragmented, the quality of IP applications might be questionable, and the development of a comprehensive IP footprint worldwide is... View Details
Keywords: Sean Silverthorne
- 25 Oct 2016
- First Look
October 25, 2016
if outlet stores were closed down, while variable profits would decline by 23%. These results imply that the existence of outlet stores may enable firms to improve quality in their regular channels, thus counteracting brand dilution... View Details
Keywords: Sean Silverthorne
- 03 Nov 2009
- First Look
First Look: Nov. 3
variety of quality improvement strategies. Highlights quality improvement collaborative—organized programs popularized by the Institute for Healthcare Improvement in which teams from multiple institutions... View Details
Keywords: Martha Lagace
- 28 Sep 2009
- Research & Ideas
Improving Accountability at the World Bank
Inspection Panel for purposes of evaluation and redress. Taken as a whole, however, these successes have been decidedly limited. In particular, persistent problems in the timing, scope, content, and quality of consultation processes have... View Details
Keywords: by Alnoor Ebrahim
- 18 Apr 2005
- Lessons from the Classroom
NFL Players Touch Down at HBS
the executive education program, so the cohort of NFL players was something new. "The truth is that it was difficult to know what to expect," said Professor W. Carl Kester, who helped develop the program with Mike Haynes, a former player turned NFL executive.... View Details
- 05 Sep 2000
- What Do You Think?
Whither the Information Economy?
some would claim geometrically) expanding universe of information of varying quality will become counterproductive? For years, managers have lamented the fact that they have too much data and too little information. But can an... View Details
Keywords: by James Heskett
- 21 Dec 2016
- Blog Post
The Best Little Secret of the Harvard MBA
began or hoping to raise our hand and be called upon. Fifty percent of our grade depended on the quality of our participation, so informally making our case with classmates in a small group before class helped give us confidence heading... View Details
- 01 Mar 2014
- News
3-Minute Briefing: Frank Blethen (PMD 35, 1978)
relevant, quality newspaper and deliver it on time. To my knowledge we're the only newspaper in the country that guarantees 5:30 a.m. weekday home delivery, which is very expensive to do. But we think that's critical. About 40 percent of... View Details
- 01 Jun 2004
- News
Luxe Redux
the hallmarks of many luxury brands, some of which are hundreds of years old. The enduring quality of a particular luxury good can be part of its appeal, yet consumers — particularly young, fashion-conscious consumers — want a product... View Details
- 01 Feb 2001
- News
The Road Taken: One Family's Worldly Adventure
The first in a series of occasional articles on HBS graduates who have taken a leave from their careers to explore personally enriching projects off the beaten track. For some busy executives, spending quality time with the family means... View Details
Keywords: Margie Kelley
- Portrait Project
Mickey Millar
quality education and health care, living wages, voting rights, fair treatment by police, even access to healthy food and water. For an America we all love to believe in, but which doesn't exist when you're poor and black. A prestigious... View Details
- 29 Mar 2016
- First Look
March 29, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei... View Details
Keywords: Sean Silverthorne
- Profile
Andrew Kletzing
see an alternative point of view. In turn, they've impressed me by the quality of their thinking. My sectionmates force me to perform at a higher level." Continued service to country For his summer internship, Andrew will join... View Details
- 06 Dec 2021
- News
Research Brief: Launching into a Downturn
to ourselves.” But given the fact that most startups fail, a potential founder should really consider the lost resources and time, which they could have spent making money. On the other side of the table, Roche suggests that funders should be extra stringent about... View Details
- 01 Jun 2015
- News
Five-Star Research
In his most recent paper, Luca and his fellow authors offered a new algorithm that takes into account reviewer accuracy, stringency, and other quirks as well as changes in a restaurant’s quality over time. If the algorithm were to be... View Details
- 24 May 2011
- First Look
First Look: May 24
1839 and 1939. We find large effects of the prizes on competitive entry and the quality of contemporaneous patents, especially when prize categories were set by a strict rotation scheme, thereby mitigating the potentially confounding... View Details
Keywords: Sean Silverthorne
- 17 Apr 2013
- Research Event
Conference Challenges Gender Conventions
that women often leave client service to work in industry where they experience better work/life quality but limit their ultimate career progression. Her team focuses on creating policies to influence the costs and benefits of those... View Details
Keywords: by Maggie Starvish
- Portrait Project
Sridevi Raghavan
Looking out of the first floor balcony of my home in Chennai, I would notice laborers; rickshaw drivers and maids lovingly dropping their kids off at school. I could see their eyes sparkle with dreams and hopes for their children. I learned then of my passion to... View Details