Professional Service Firms - Publications - Faculty & Research

10 Sep 2001
Research & Ideas

Do You Have Change Fatigue?

Chances are you've got a story like Andrea Zintz's. Now president of Andrea Zintz & Associates, a consulting firm in Pennington, N.J., she was working for a health-care concern in 1997 when the firm's executive committee decided to... View Details

Keywords: by Nick Morgan

16 Aug 2004
Research & Ideas

Luxury Isn’t What It Used to Be

of something else, Tranthi says: "I'm going to wear this shirt, and it's going to make me feel great. That's why luxury brands command a premium—it's an emotional buy." Luxury goods are in essence a highly creative field.— Thuy T. Tranthi, Thomas Pink USA... View Details

Keywords: by Julia Hanna; Consumer Products

Blog

What Black Executives Really Want

interviewing about a dozen black executives in depth—young black professionals in their 20s. We asked them to tell us their whole story, from the beginning to what they are doing now and where they are working. After that, we started... View Details

25 Aug 2022
News

Up on the Corner

helped create this situation. Or as Calvin Young (MBA 2015), a Baltimore native and 2016 mayoral candidate who now works at the private equity firm Green Street Impact Partners, puts it, “there was real intentionality around the policies... View Details

Keywords: Alexander Gelfand; photographed by Melissa Golden; Real Estate

15 May 2018
First Look

New Research and Ideas, May 15, 2018

negotiation. Yet unlike professionals such as litigators, journalists, and doctors, who are taught how to ask questions as an essential part of their training, few executives think of questioning as a skill that can be honed—or consider... View Details

Keywords: Dina Gerdeman

Web

2024 Reunion Presentations - Alumni

Info As Netflix Film Chairman, Dan Lin (MBA 1999) oversees movie production at the world’s largest streaming service at 270 million subscribers and counting. With a solid grip on financials and a track record of hits like The LEGO Movie ,... View Details

March 2004 (Revised May 2005)
Case

Shurgard Self-Storage: Expansion to Europe

By: Richard G. Hamermesh and Indra Reinbergs

Shurgard, a U.S.-based firm that rents storage facilities to consumers and small businesses, is considering financing options for rapid expansion of its European operations. Five years after entering Europe, Shurgard Europe has opened 17 facilities in Belgium, France,... View Details

Keywords: Private Equity; Valuation; Business Model; Governing and Advisory Boards; Entrepreneurship; Cross-Cultural and Cross-Border Issues; Service Industry; Belgium; France; Sweden; United States; Europe

Citation

Educators

Purchase

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

employed in a pilot test with the General Services Administration (GSA). Harvard Business School’s Francesca Gino. “Most of my research projects are motivated by puzzles or strange patterns of behavior I see in the real world,” she says.... View Details

Keywords: by Carmen Nobel; Education

23 Jan 2013
Research & Ideas

Three-Dimensional Strategy: Winning the Multisided Platform

Business School whose former students James Reinhart and Chris Homer (both MBA 2009) cofounded the company. "Buyers valued the convenience of quicker service and more consistent quality, so thredUP pivoted to a reseller model. From the... View Details

Keywords: by Julia Hanna

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

also attempting to raise awareness about gender inequality for early- and mid-career professionals as well as women at the senior executive level. Although significant progress has been made over the past 50 years, women still hold only a... View Details

Keywords: by Kristen Senz

12 Nov 2021
News

Alumni Business Leaders on Confronting the Climate Change Challenge

Taking a Stand. Patagonia pulled its advertising from Facebook and has recently renewed its call on other firms to boycott the platform until Facebook can make sure its products do no harm. What would taking a stand look like for your... View Details

23 May 2012
Research & Ideas

Five Ways to Make Your Company More Innovative

jobs around innovation. Make it a job prerequisite. Consider 3M's move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosing. Now many high-tech... View Details

Keywords: by Garry Emmons, Julia Hanna & Roger Thompson

08 Mar 2021
Blog Post

International Women's Day Featured Stories

them, which ultimately meant that I was representing people like my mother who is a CalPERS beneficiary, required challenging those firms who managed their money to do the right thing on behalf of their limited partners, not themselves.... View Details

03 Nov 2014
Working Paper Summaries

Adding Value Through Venture Capital in Latin America and the Caribbean

Keywords: by Josh Lerner, Ann Leamon, James Tighe & Susana Garcia-Robles; Financial Services

03 Jan 2011
Research & Ideas

Most Popular Articles of 2010

to Customer Service Is your enterprise resilient or rigid? In this Q&A, HBS professor Ranjay Gulati, an expert on leadership, strategy, and organizational issues in firms, describes how companies can evolve through four levels to... View Details

Keywords: by Staff

12 Jun 2012
First Look

First Look: June 12

seek and how firms could deliver it. The result can be new revenue, increased customer satisfaction and loyalty, positive word of mouth, and cost savings. The multiyear process to price the 8 million tickets to the upcoming London 2012... View Details

Keywords: Sean Silverthorne

12 Oct 2017
News

Fighting Poverty One Neighborhood at a Time

Company, a commercial real estate firm where he worked on transformative urban real estate projects. One of those ventures was a 350-unit, mixed-income apartment development, near Atlanta’s MARTA train station, that included 70 units of... View Details

Keywords: Deborah Blagg

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

matters at hand, and demonstrating their willingness to listen. Leadership experts Frances Frei, the UPS Foundation Professor of Service Management at HBS, and Anne Morriss note that trust has three factors: authenticity, logic, and... View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

Profile

Jackie Burgos

and offering feedback on her resume and cover letters, Career Services has reinforced her interview skills with preparatory questions and mock interviews. The work has paid off. This summer, Jackie will intern with The Raine Group, an... View Details

Keywords: Other Financial Services; Other Financial Services; Other Financial Services

10 May 2020
Blog Post

Let’s Hear it For the Moms – The Incredible Balancing Act of Student Mothers

the dorm lounges with a balloon arch, tablecloths over the pool table, flowers, and a sumptuous brunch spread. We played games and there was a huge turnout from our section – both girls and guys. Dominique Lacassie | Class of 2021 Little(s): Elisa (1) Pre-HBS Industry:... View Details

Publications