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Show Results For
- All HBS Web
(5,116)
- People (23)
- News (1,814)
- Research (2,330)
- Events (8)
- Multimedia (6)
- Faculty Publications (1,214)
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- 10 Jan 2017
- First Look
First Look at New Research: January 10, 2017
“particularly on high cost of failure situations where good information on potential service providers is correspondingly of high value.” Angie's List had a paid subscription model as it charged “members” for access to the information... View Details
Keywords: Sean Silverthorne
- 07 Aug 2012
- Research & Ideas
Off and Running: Professors Comment on Olympics
advertisers. Nor are they the World Cup—the quadrennial single-sport, multi-week championship of professional soccer that commands vast attention in much of the world, but limited interest in the United States. Rather, the Olympics both... View Details
- 11 Nov 2014
- First Look
First Look: November 11
demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they deliver can actually improve. Studies in food service show how... View Details
Keywords: Sean Silverthorne
- 24 Sep 2001
- Research & Ideas
Why the Internet Doesn’t Change Everything
where rebels like Bishop Gaillot reside. There are pornography sites accessible to straitlaced Singaporeans, Liberian gambling dens, and secluded banking services run from the tiny island of Anguilla. There are networks of Burmese... View Details
Keywords: by Debora L. Spar
- 01 May 2020
- In Practice
COVID-19’s Hard Lessons Might Prepare Business for Climate Change
The coronavirus pandemic caught the business world by surprise, but the catastrophe might force companies to face a crisis that has been unfolding in plain sight: climate change. We asked faculty members affiliated with the Business and Environment Initiative at... View Details
Keywords: by Danielle Kost
- 22 Mar 2016
- First Look
March 22, 2016
institutions. It explores as well new efforts to understand the micro mechanisms and channels by which host countries can benefit from multinational activity, within and between firm productivity increases. Publisher's link:... View Details
Keywords: Sean Silverthorne
- 12 Oct 1999
- Research & Ideas
Porter’s Perspective: Competing in the Global Economy
interconnected companies, specialized suppliers, service providers, firms in related industries, and associated institutions in particular fields that compete but also cooperate") in your 1990 book The... View Details
Keywords: Re: Michael E. Porter
- 03 May 2004
- What Do You Think?
How Much Is Enough?
compared to the others. As a manager, this is very complex because one must consider not only what is just enough for the firm and each employee, but also each employee's perception of what is just enough." It raises the question... View Details
Keywords: by James Heskett
- 05 Aug 2002
- What Do You Think?
Is Platform Leadership Old Hat or the Wave of the Future?
determine whether the practice results in "collusion and monopoly?" In fact, does platform leadership have to be confined to those firms developing technology? Can it just as well be established by marketers who serve as traffic... View Details
Keywords: by James Heskett
- 11 Dec 2007
- First Look
First Look: December 11, 2007
eight major North American and European financial services companies as well as an international internet survey in collaboration with journals and organizations. The present paper gives an overview of the initial findings of 61... View Details
Keywords: Martha Lagace
- 01 Feb 2016
- Research & Ideas
CEOs and Coaches: How Important is Organizational 'Fit?'
laboratory to study coach-team matching effects. Clear-cut measures of team performance and precise employment records are publicly available, and the set of teams vying for coaches’ services is comparatively small. Controlling for coach... View Details
- 01 Feb 2000
- Research & Ideas
Keeping Track: Performance Measurement, Control & Strategy
and more companies have adopted a service management view of the world, which means being locally responsive to customers. As a result, firms have to decentralize and encourage their frontline employees to... View Details
Keywords: Re: Robert Simons
- 13 Feb 2018
- First Look
New Research and Ideas, February 13, 2018
chapters so that students are prepared for the rewards and challenges they will face in the professional cost accounting world of today and tomorrow. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53893 forthcoming... View Details
Keywords: Sean Silverthorne
- 25 Sep 2000
- Research & Ideas
Cyber-Marketing: Scouting the Digital Communications Frontier
provide insights for marketers and the advertising industry. Until as recently as last year, for instance, most Internet advertising had been Web-sponsored, promoting firms such as Internet service... View Details
Keywords: by Peter K. Jacobs
- 05 Feb 2001
- What Do You Think?
Do MBA Programs Face “The Innovator’s Dilemma”?
what important groups of customers say they need in the way of products and services of increasing capability (as well as prices and margins) expose themselves to competition from innovators who create alternatives with limited capability... View Details
Keywords: by James Heskett
- 25 Apr 2005
- Research & Ideas
New Learning at American Home Products
pharmaceutical companies in 1984, American Home Products ranked first in sales and twenty-eighth in R&D expenditures as a percentage of sales.23 As the historian Williams Haynes noted, by the end of the 1930s, American Home Products had acquired View Details
- 24 Aug 2016
- Research & Ideas
Can Obamacare Be Saved?
providers to improve services to Americans. Source: gpointstudio In 2015, there was an average of 6.9 plans to choose from in each state. This fell to 6.5 in 2016, and even before Aetna's decision, the Kaiser Family Foundation projected... View Details
- 28 Jan 2013
- Research & Ideas
Helping Yelp Create More Accurate Reviews
ratings to convey information of product or service quality. But don't expect Yelp to change its review system any time soon. "I've talked to Yelp and other review companies," Luca says. "Yelp isn't necessarily interested in changing the... View Details
- 21 Nov 2016
- Research & Ideas
It Matters That Your CEO Doesn't Know Much About Sales
and gotten more efficient in manufacturing, operations, supply chains, and shared service initiatives. But the focus of productivity improvements is shifting, because the biggest opportunity for improvements at more View Details
Keywords: by Michael Blanding
- 26 Feb 2007
- Research & Ideas
The Power of the Noncompete Clause
The noncompete clause is the basis for a love-hate relationship, depending on which side of the desk you're seated. The noncompete is meticulous legal phrasing that forbids inventors or other professionals from offering their talents to... View Details
Keywords: by Martha Lagace