Integration - Publications - Faculty & Research

16 Sep 2020
Blog Post

Turning a Moment into a Movement: Interview with Anti-Racism Fund Co-Founders Kenneth and Kevin Chenault

monthly donation, there are additional ways to activate anti-racism allies and we want to diversify how we can help communities of color.” As ARF grows and evolves, there are three things the Chenault brothers and their team know will remain the same: a commitment to... View Details

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MBA Program - Alumni

Giving MBA Program Giving MBA Program Enhance Learning Ensure a transformational educational experience The MBA Program is the cornerstone of HBS’s educational offerings. Ongoing innovation in teaching and learning, as well as the View Details

02 Aug 2020
What Do You Think?

Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

organization.” In his book Experimentation Works, Thomke writes that at Booking.com, “experimentation is an integral part of everyday life (where) anyone can conduct or commission a test (without approval from above).” This requires that... View Details

Keywords: by James Heskett; Technology

04 Apr 2016
Blog Post

Meet the Middle East & North Africa Club

members. How do you integrate new students into the MENA Club? We organize an opening presentation and social events each fall, we make sure that MENA members get to know each other and familiarize themselves with the different events and... View Details

21 Feb 2019
Research & Ideas

Voter ID Laws Don't Work (But They Don't Hurt Anything, Either)

Republican majorities, that adopted voter ID laws requiring people to show proof of residency before being allowed to register. Did these laws accomplish their goals? Vincent Pons: Advocates of voter ID laws argue that the goal of these laws was to enhance the View Details

Keywords: by Sean Silverthorne

10 Nov 2003
Research & Ideas

Globalization: The Strategy of Differences

calls for targeting countries similar to a company's home base, whereas the logic of arbitrage involves exploiting one or more of the differences inherent in distance. The future of the globalization process is by no means obvious. Markets may View Details

Keywords: by Pankaj Ghemawat

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

latter had bosses who drafted them to help clean up the mess. Despite the stress, working closely with one’s boss and colleagues on the response was more containing and informative. It reassured those who did it about the company’s View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

February 2019 (Revised August 2019)
Case

KangaTech

By: Karim R. Lakhani, Patrick J. Ferguson, Sarah Fleischer, Jin Hyun Paik and Steven Randazzo

On a warm January afternoon in 2019, Steve Saunders, Dave Scerri, Carl Dilena, and Nick Haslam (see Exhibit 1 for biographies), co-founders of KangaTech, wrapped up the latest round of discussions about the future direction of their sports-technology start-up. Focused... View Details

Keywords: Startup; Technology Commercialization; Prototype; Business Startups; Technological Innovation; Sports; Health; Commercialization; Research and Development; Decision Making; Growth and Development Strategy; Technology Industry; Sports Industry; Health Industry; Australia

Citation

Educators

Purchase

24 Feb 2020
Research & Ideas

The Hidden Vulnerabilities of Open Source Software

such highly used software can lead to security issues existing in the code base for more than 20 years, as was the case with PuTTY SSH. From hobby to mainstream Over the past 20 years, FOSS has moved from the domain of hobbyists and tinkerers to become an View Details

Keywords: by Frank Nagle and Jenny Hoffman; Computer

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

client-centric approach. It intensified virtual interactions with customers, merged sales and customer service, and boosted integration of all databases, which had been spread across functions, into a single customer resource management... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

2020
Working Paper

Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

By: Eva Ascarza

The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details

Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry

Citation

SSRN

26 Nov 2001
Op-Ed

Why Corporate Budgeting Needs To Be Fixed

suspicion, and mistrust. When the manipulation of budget targets becomes routine, moreover, it can undermine the integrity of an entire organization. Once managers see that it's okay to lie and conceal information to enrich themselves or... View Details

Keywords: by Michael C. Jensen

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Helping and harnessing business to address society’s greatest challenges. | Institute for Business in Global Society

for Business in Global Society (BiGS) in 2022 to help business leaders understand and respond to these new demands. Building on HBS's strong foundation of work on issues like responding to climate change and building inclusive organizations, BiGS focuses on View Details

22 Apr 2021
Blog Post

Launching the Women in Tech Initiative at HBS

Kirschner—Director of Product Development at Mastercard Artificial Intelligence Express (MBA ’16), and Lara Awoyemi—Facebook Business Integrity and Operations Manager, with over 100 attendees total across all events. The HBS group also... View Details

12 Nov 2015
Blog Post

3 Facts About HBS Discussion Groups

Reading cases is an integral part of the HBS experience. The case method was pioneered at HBS, and 80% of the cases published each year are written by HBS faculty members. By the time students complete their two years here, they will have... View Details

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Charts & Statistics - Leadership

walks on the moon Color TV market grows Microchips expand possibilities in electronics industry Integrated circuit boards replace transistor technology First ATM installed Influence: Medium 70 1970 s 19 Beginning of biotech industry... View Details

06 Feb 2013
What Do You Think?

Is ‘Conscious Capitalism’ an Antidote to Income Inequality?

integration of all stakeholders in that sense of purpose; conscious leadership devoted to the higher purpose and stakeholder integration; a conscious culture with shared values that reflect the higher purpose. Organizations that meet... View Details

Keywords: by James Heskett

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Agents of Change: The Founding of the AASU - The Value of Business Education

journalist, activist, and politician. Jourdain left HBS for Evanston, Illinois, where he became its first African American alderman. Also appointed the first African American assistant state superintendent of public instruction in Illinois, Jourdain fought for View Details

28 Mar 2024
Blog Post

IFC India: RMZ EcoWorld

we had the opportunity to see many of the innovative ways that EcoWorld leverages nature to optimize energy efficiency. Massive sliding doors that integrate indoor and outdoor spaces and leverage natural cooling were prevalent throughout... View Details

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Online Business in Society Courses | HBS Online

Rebecca Henderson Become a purpose-driven leader by learning how to influence key stakeholders and integrate values into your work to catalyze system-level change. 3 weeks, 7-9 hrs/week Pay by August 7 $1,850 Certificate Sustainable... View Details

Publications