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  • May 2014 (Revised September 2015)
  • Teaching Note

The Promotion Process at Chung and Dasgupta, LLP

By: Ian Larkin and Karen Huang
Teaching Note for 914-044, 914-045, 914-046 and 914-047. View Details
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Larkin, Ian, and Karen Huang. "The Promotion Process at Chung and Dasgupta, LLP." Harvard Business School Teaching Note 914-048, May 2014. (Revised September 2015.)
  • April 2008
  • Teaching Note

Managing Service Operations: The Managerial Research Design Process

By: Frances X. Frei and Dennis Campbell
Keywords: Service Operations; Management
Citation
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Frei, Frances X., and Dennis Campbell. "Managing Service Operations: The Managerial Research Design Process." Harvard Business School Teaching Note 608-155, April 2008.
  • October 2002 (Revised December 2003)
  • Supplement

Group Process in the Challenger Launch Decision (D)

By: Amy C. Edmondson and Laura Feldman
Supplements the (A) case. View Details
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Edmondson, Amy C., and Laura Feldman. "Group Process in the Challenger Launch Decision (D)." Harvard Business School Supplement 603-073, October 2002. (Revised December 2003.)
  • October 2002 (Revised May 2021)
  • Supplement

Group Process in the Challenger Launch Decision (B)

By: Amy C. Edmondson and Laura Feldman
Supplements the (A) case. View Details
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Edmondson, Amy C., and Laura Feldman. "Group Process in the Challenger Launch Decision (B)." Harvard Business School Supplement 603-070, October 2002. (Revised May 2021.)
  • January – February 2008
  • Article

Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance

By: Zeynep Ton and Robert S. Huckman
We examine the impact of employee turnover on operating performance in settings that require high levels of knowledge exploitation. Using 48 months of turnover data from U.S. stores of a major retail chain, we find that, on average, employee turnover is associated with... View Details
Keywords: Customer Focus and Relationships; Governance Compliance; Retention; Standards; Service Operations; Business Processes; Retail Industry; United States
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Ton, Zeynep, and Robert S. Huckman. "Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance." Organization Science 19, no. 1 (January–February 2008): 56–68.
  • 2016
  • Working Paper

Paying (for) Attention: The Impact of Information Processing Costs on Bayesian Inference

By: Scott Duke Kominers, Xiaosheng Mu and Alexander Peysakhovich
Human information processing is often modeled as costless Bayesian inference. However, research in psychology shows that attention is a computationally costly and potentially limited resource. We study a Bayesian individual for whom computing posterior beliefs is... View Details
Keywords: Behavior; Cognition and Thinking; Economics
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Kominers, Scott Duke, Xiaosheng Mu, and Alexander Peysakhovich. "Paying (for) Attention: The Impact of Information Processing Costs on Bayesian Inference." Working Paper, February 2016.
  • 1996
  • Book

The Development Factory: Unlocking the Potential of Process Innovation

By: G. P. Pisano
Keywords: Business Processes; Innovation and Management
Citation
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Pisano, G. P. The Development Factory: Unlocking the Potential of Process Innovation. Boston: Harvard Business School Press, 1996.
  • 2000
  • Chapter

Value Creation and Process Management: Evidence from Retail Banking

By: Frances X. Frei and Patrick T. Harker
Keywords: Value Creation; Business Processes; Business or Company Management; Commercial Banking; Banking Industry
Citation
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Frei, Frances X., and Patrick T. Harker. "Value Creation and Process Management: Evidence from Retail Banking." In Creating Value in Financial Services, edited by E. Melnick, P. Nayyar, M. Pinedo, and S. Seshadri. Kluwer Academic Publishers, 2000.
  • Research Summary

Do Leaders Lead in Business Process Innovation? The Case(s) of E-Business Adoption

This paper investigates how market position influences firm propensity to adopt new process innovations. Using detailed data from the U.S. Census of Manufactures, I study the adoption of frontier e-business practices during the early diffusion of the commercial... View Details

  • 1992
  • Chapter

Thinking Coalitionally: Party Arithmetic, Process Opportunism, and Strategic Sequencing

By: James K. Sebenius and David Lax
Keywords: Alliances; Negotiation Process; Mathematical Methods; Strategy
Citation
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Sebenius, James K., and David Lax. "Thinking Coalitionally: Party Arithmetic, Process Opportunism, and Strategic Sequencing." In Negotiation Analysis, edited by H. Peyton Young, 153–193. Ann Arbor, MI: University of Michigan Press, 1992.
  • 1980
  • Chapter

Information Processing as an Integrating Concept in Organizational Design

By: Michael Tushman
Keywords: Organizational Design; Knowledge Use and Leverage
Citation
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Tushman, Michael. "Information Processing as an Integrating Concept in Organizational Design." In Organizations and Management, edited by D. Fisher. Reading, MA: Addison-Wesley Publishing Company, 1980.
  • March 1995
  • Case

Procter & Gamble: Improving Consumer Value Through Process Redesign

The evolution of Procter & Gamble's development of efficient consumer response (ECR) involved a series of trials, a resolve to distribute diapers on the basis of product movement, a conscious effort to move to a new means of distribution across all lines, a first cut... View Details
Keywords: Technology; Organizational Change and Adaptation; Customer Value and Value Chain; Consumer Products Industry
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McKenney, James L., and Theodore H. Clark. "Procter & Gamble: Improving Consumer Value Through Process Redesign." Harvard Business School Case 195-126, March 1995.
  • November 1991
  • Article

A Process Control Methodology Applied to Manufacturing GaAs MMICs

By: Rebecca M. Henderson, Peter Moran, Scott Andrew Elliott, Neil Wylie and Jesus del Alamo
Keywords: Production; Manufacturing Industry
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Henderson, Rebecca M., Peter Moran, Scott Andrew Elliott, Neil Wylie, and Jesus del Alamo. "A Process Control Methodology Applied to Manufacturing GaAs MMICs." IEEE Transactions on Semiconductor Manufacturing 4, no. 4 (November 1991).
  • spring 1994
  • Article

Unilateral Commitments and the Importance of Process in Alliances

By: R. Gulati, T. Khanna and N. Nohria
Keywords: Alliances
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Gulati, R., T. Khanna, and N. Nohria. "Unilateral Commitments and the Importance of Process in Alliances." MIT Sloan Management Review 35, no. 3 (spring 1994): 61–69.
  • January 2006
  • Article

The Ongoing Process of Building a Theory of Disruption

By: Clayton M. Christensen
Keywords: Theory; Disruption
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Christensen, Clayton M. "The Ongoing Process of Building a Theory of Disruption." Journal of Product Innovation Management 23 (January 2006): 39–55.
  • 1993
  • Book

Managing New Product and Process Development: Text and Cases

By: K. B. Clark and S. C. Wheelwright
Keywords: Management; Product Development
Citation
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Clark, K. B., and S. C. Wheelwright. Managing New Product and Process Development: Text and Cases. NY: Free Press, 1993.
  • 1999
  • Working Paper

Value Creation and Process Management: Evidence from Retail Banking

By: Frances X. Frei and Patrick T. Harker
Citation
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Frei, Frances X., and Patrick T. Harker. "Value Creation and Process Management: Evidence from Retail Banking." Harvard Business School Working Paper, No. 99-109, March 1999.
  • 1998
  • Chapter

Reengineering Channel Reordering Processes to Improve Total Supply-Chain Performance

By: J. Hammond and Theodore H. Clark
Keywords: Supply Chain Management; Performance Improvement; Distribution Channels; Management Practices and Processes
Citation
Related
Hammond, J., and Theodore H. Clark. "Reengineering Channel Reordering Processes to Improve Total Supply-Chain Performance." In Global Supply Chain and Technology Management. Vol. 1, edited by Hau Lee and Shu Ming Ng. POMS Series in Technology and Operations Management. Miami: Production and Operations Management Society (POMS), 1998.
  • November 2007
  • Article

The Accidental Entrepreneur: The Emergent and Collective Process of User Entrepreneurship

By: Sonali K. Shah and Mary Tripsas
We develop a process model of how users, an understudied source of entrepreneurship, create, evaluate, share, and commercialize their ideas. We compare and contrast our model to the classic model of the entrepreneurial process, highlighting the emergent and... View Details
Keywords: Entrepreneurship; Valuation; Business Model; Commercialization; Adoption; Adaptation; Product; Civil Society or Community
Citation
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Shah, Sonali K., and Mary Tripsas. "The Accidental Entrepreneur: The Emergent and Collective Process of User Entrepreneurship." Strategic Entrepreneurship Journal 1, nos. 1-2 (November 2007): 123–140.
  • November 1981
  • Background Note

Role of Congress in the U.S. Government Decision-Making Process

By: J. Ronald Fox
Keywords: Decision Making; Government and Politics; United States
Citation
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Fox, J. Ronald. "Role of Congress in the U.S. Government Decision-Making Process." Harvard Business School Background Note 382-057, November 1981.
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