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  • All HBS Web  (12,446)
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    • News  (3,906)
    • Research  (7,210)
    • Events  (76)
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Show Results For

  • All HBS Web  (12,446)
    • People  (21)
    • News  (3,906)
    • Research  (7,210)
    • Events  (76)
    • Multimedia  (67)
  • Faculty Publications  (5,914)
← Page 11 of 12,446 Results →
  • 09 Mar 2018

Technology & Operations Management: Climate Change Challenge

  • 04 May 2011
  • News

Recipes from the COC (Chief Operating Cook)

A spicy chickpea dish © Kirti Poddar on Flickr When Dean Nitin Nohria sat down for an interview with us last September, we asked: "What do you like to do for fun?" His answer: "I love to cook. I'm vegetarian, and I cook Indian and Italian food. At home, I'm the chef.... View Details
Keywords: Bulletin; Colleges, Universities, and Professional Schools; Educational Services
  • June 10, 2015
  • Article

High-Tech Tools Won't Automatically Improve Your Operations

By: Stefan Thomke
Citation
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Thomke, Stefan. "High-Tech Tools Won't Automatically Improve Your Operations." Harvard Business Review (website) (June 10, 2015).
  • January 2012 (Revised November 2012)
  • Supplement

Ultimate Fighting Championship: License to Operate (B)

By: George Serafeim and Kyle Welch
The case describes the financial performance and business development of UFC after the change in ownership that happened in 2000, until 2004, when the owners are considering exiting the business. View Details
Keywords: Sports; Sports Industry
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Serafeim, George, and Kyle Welch. "Ultimate Fighting Championship: License to Operate (B)." Harvard Business School Supplement 112-081, January 2012. (Revised November 2012.)
  • May 1987
  • Background Note

Note on Organizing and Controlling Multinational Operations

By: John A. Quelch
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Quelch, John A. "Note on Organizing and Controlling Multinational Operations." Harvard Business School Background Note 587-176, May 1987.
  • September 1993 (Revised October 1993)
  • Supplement

First National City Bank Operating Group (C)

By: John P. Kotter and Andrew P. Burtis
Provides a short summary of John Reed's succession at City Bank from Executive Vice President in 1976 to CEO in 1984. View Details
Keywords: Management Teams; Personal Development and Career; Banking Industry
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Kotter, John P., and Andrew P. Burtis. "First National City Bank Operating Group (C)." Harvard Business School Supplement 494-035, September 1993. (Revised October 1993.)
  • Article

Execution: The Missing Link in Retail Operations

By: Ananth Raman, Nicole DeHoratius and Zeynep Ton
Keywords: Sales
Citation
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Raman, Ananth, Nicole DeHoratius, and Zeynep Ton. "Execution: The Missing Link in Retail Operations." California Management Review 43, no. 3 (Spring 2001).
  • 12 Sep 2023
  • News

Can Remote Surgeries Digitally Transform Operating Rooms?

  • 14 Mar 2013
  • HBS Seminar

Karan Girotra, INSEAD (Technology and Operations Management)

  • 29 Mar 2012
  • HBS Seminar

Douglas Fearing, HBS (Technology and Operations Management)

  • July 2011 (Revised November 2012)
  • Case

Ultimate Fighting Championship: License to Operate (A)

By: George Serafeim and Kyle Welch
The case describes the challenges that Ultimate Fighting Championship faced as a result of regulatory opposition and loss of the license to operate. The genesis of the business idea, the subsequent growth, and the fall of the UFC are described. The case concludes with... View Details
Keywords: Governance Compliance; Ethics; Judgments; Investment; Sports Industry; Entertainment and Recreation Industry
Citation
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Serafeim, George, and Kyle Welch. "Ultimate Fighting Championship: License to Operate (A)." Harvard Business School Case 112-011, July 2011. (Revised November 2012.)
  • June 1991
  • Case

Eli Lilly and Co.: European Pharmaceutical Operations

By: Michael Y. Yoshino
Keywords: Multinational Firms and Management; Pharmaceutical Industry; Europe
Citation
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Yoshino, Michael Y. "Eli Lilly and Co.: European Pharmaceutical Operations." Harvard Business School Case 391-234, June 1991.
  • 16 Jul 2025
  • Podcast

Cisco's alignment strategy: Coordinating workforce and operations

The benefits of cross-function collaboration, with Francine Katsoudas, executive vice president and chief people, policy, and purpose officer, and Jeetu Patel, president and chief product officer. How better integration within the corporate stack improves flexibility. View Details
  • 12 Apr 2012
  • HBS Seminar

Gary Pisano, HBS (Technology and Operations Management)

  • 03 Nov 2011
  • HBS Seminar

Margaret Pierson, HBS (Technology and Operations Management)

  • 24 Feb 2011
  • HBS Seminar

Lee Fleming, HBS (Technology and Operations Management)

  • Web

Technology & Operations Management Faculty - Faculty & Research

Technology & Operations Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students Unit Heads Marco Iansiti David Sarnoff Professor of Business Administration Co-Unit Head, Technology and View Details
  • 2024
  • Working Paper

Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services

By: Natalie Epstein, Santiago Gallino and Antonio Moreno
Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details
Keywords: Customer Satisfaction; Consumer Behavior; Logistics; Communication
Citation
SSRN
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Epstein, Natalie, Santiago Gallino, and Antonio Moreno. "Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services." Working Paper, August 2024.
  • 23 Sep 2009
  • Working Paper Summaries

Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

Keywords: by Julia Adler-Milstein, Sara J. Singer & Michael W. Toffel; Health
  • 2009
  • Working Paper

Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

By: Julia Rose Adler-Milstein, Sara J. Singer and Michael W. Toffel
Operational failures occur in all industries with consequences that range from minor inconveniences to major catastrophes. Many organizations have implemented incident reporting systems to highlight actual and potential operational failures in order to encourage... View Details
Keywords: Communication Strategy; Legal Liability; Management Practices and Processes; Service Operations; Failure; Health Industry
Citation
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Adler-Milstein, Julia Rose, Sara J. Singer, and Michael W. Toffel. "Operational Failures and Problem Solving: An Empirical Study of Incident Reporting." Harvard Business School Working Paper, No. 10-017, September 2009. (August 2009.)
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