knowledge workers - Publications - Faculty & Research

02 Jun 2022
Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

happiness is more than a feeling, so therefore it’s worthy of study. The second thing is figuring out that, when you study it, you get better at it. This is not of theoretical interest; the more you know, the happier you can get. When it turns out there is View Details

Keywords: by Dan Morrell

02 Feb 2023
Research & Ideas

Why We Still Need Twitter: How Social Media Holds Companies Accountable

In May 2021, the Twitter account Brands Getting Owned posted images of signs that workers had taped to the windows of a Chipotle in the United States. One large cardboard sign read, “Sorry for the inconvenience, but due to us being... View Details

Keywords: by Kasandra Brabaw; Technology

Web

General Management - Faculty & Research

HBS Working Knowledge 01 Nov 2024 Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times by Rachel Layne 24 Oct 2024 With Millions of Workers Juggling Caregiving, Employers Need to... View Details

04 Feb 2014
First Look

First Look: February 4

From Crowds to Collaborators: Initiating Effort & Catalyzing Interactions Among Online Creative Workers By: Boudreau, Kevin J., Patrick Gaule, Karim R. Lakhani, Christoph Riedl, and Anita Williams Woolley Abstract—Online collaborative... View Details

Keywords: Sean Silverthlorne

30 Mar 2021
Research & Ideas

Commuting Hurts Productivity and Your Best Talent Suffers Most

the three-year analysis he conducted with coauthors Hongyu Xiao and Jaeho Kim, both of the University of Pennsylvania’s Wharton School. The results provide an important lesson for companies: “If firms want to make sure their best View Details

Keywords: by Lane Lambert

07 Jun 2023
Blog Post

My One Case: MBA Class of 2023 Looks Back

(approximately 50 percent worker owned). While long-term wealth creation for frontline workers is great, I don’t want it to distract from the more immediate challenges that these View Details

14 May 2018
Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

centers. This sometimes resulted in reports of workers stressed out and exhausted by the demanding environment. “It’s one of those cultures that works for some people, but not others,” says Campbell, “there is a lot more performance... View Details

Keywords: by Michael Blanding; Food & Beverage

Web

Building From the Bottom Up - Managing the Future of Work

Research Research Building From the Bottom Up (pdf) Building From the Bottom Up (pdf) What business can do to strengthen the bottom line by investing in front-line workers By: Joseph B. Fuller & Manjari Raman America’s lowest earners are... View Details

27 Jun 2005
Research & Ideas

Asian and American Leadership Styles: How Are They Unique?

what motivates others and appeal effectively to it, is most important in the United States and Europe at this point in time. It will become more important in Asia as living standards improve, knowledge View Details

Keywords: by D. Quinn Mills

14 Sep 2020
Research & Ideas

You're Right! You Are Working Longer and Attending More Meetings

Teams, which have become increasingly popular. To tackle some of these questions, Sadun has been studying how 300 knowledge workers have been spending their time during the pandemic and how those activities... View Details

Keywords: by Danielle Kost

01 Jun 2023
HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

call for greater equity by revamping their hiring practices, research shows that a blemished past continues to impede many workers as they attempt to launch and advance their careers. A record of incarceration can be an especially huge... View Details

Keywords: by Dina Gerdeman; Apparel & Accessories

14 Jan 2020
Research & Ideas

The Business Case for Becoming a Jack-of-All-Trades

A few hundred years ago, it was considered a virtue to know a little bit about everything. They even had a word for it: “Renaissance man.” Now, with vast amounts of knowledge literally at our fingertips, generalists tend to be tarred with... View Details

Keywords: by Michael Blanding

Web

The Caring Company

Photos, Citi Pay Gap, Caregiving Crisis: Broadsheet January 17 Kristen Bellstrom & Emma Hinchliffe 17 Jan 2019 | Fortune Why Business Should Support Employees Who are Caregivers Danielle Kost 17 Jan 2019 | HBS Working Knowledge Harvard... View Details

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

matter. Preliminary results from a series of studies of hotel concierge interactions show that front-line service workers often treat customers inequitably, providing better assistance to white customers than Black and Asian customers.... View Details

Keywords: by Pamela Reynolds

10 Nov 2022
Research & Ideas

Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back

women would be more likely to agree with the statements. Then, the researchers asked participants to make decisions as employers. Matched with a pair of workers—a high performer and a low performer—“employers” had to choose between paying the View Details

Keywords: by Shalene Gupta

Web

Building the On-Demand Workforce - Managing the Future of Work

Angeles Times Why Companies and Skilled Workers Are Turning to On-Demand Work Joseph Fuller and Allison Bailey 24 Nov 2020 | HBR IdeaCast Why a Blended Workforce May Be Key to Lasting Competitive Advantage Joseph B. Fuller 17 Nov 2020 |... View Details

07 Apr 2009
First Look

First Look: April 7, 2009

Debt literacy is measured by questions testing knowledge of fundamental concepts related to debt and by self-assessed financial knowledge. Financial experiences are the participants' reported experiences with traditional borrowing,... View Details

Keywords: Martha Lagace

06 Sep 2022
Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

reading from the Working Knowledge Archives Marissa Mayer Should Bridge Distance Gap with Remote Workers Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Ben Rand

21 Oct 2022
Research & Ideas

People Trust Business, But Expect CEOs to Drive Social Change

Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details

Keywords: by Scott Van Voorhis

03 Mar 2023
Research & Ideas

When Showing Know-How Backfires for Women Managers

these stores had women store managers. Grocery stores offer fertile ground for research overall: The US grocery industry employed more than 4 million workers in 2019, and the retail trades employed more than 15 percent of the country’s... View Details

Keywords: by Kara Baskin; Retail; Consumer Products

Publications