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Show Results For
- All HBS Web
(630)
- People (4)
- News (236)
- Research (255)
- Events (4)
- Multimedia (9)
- Faculty Publications (160)
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- 26 Aug 2013
- Lessons from the Classroom
Built for Global Competition from the Start
that she cofounded and modeled on the US company Hotel Tonight. Blink offers a mobile application that provides same-day booking of boutique hotels across Europe, taking advantage of market price... View Details
- 29 Apr 2008
- First Look
First Look: April 29, 2008
Shanghai plant starts production in 2008, will its almost $50 million investment pay off? Is 10 years of experience in China enough to know how China works? Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=308051 Shangri-La View Details
Keywords: Martha Lagace
- 10 Feb 2015
- First Look
First Look: February 10
the industry. The case also follows Nino's development of an online platform to crowdsource design for his crowdfunded buildings, maximizing shared value throughout the development process. Nino faces many challenges as he attempts to crowdfund an extended stay View Details
Keywords: Sean Silverthorne
- 25 Aug 2003
- Research & Ideas
Should You Sell Your Digital Privacy?
products. The points awarded by airline frequent flyer and hotel frequent guest programs, if redeemed, amount to discounts of 1 percent to 5 percent over the prices paid by non-subscribers. They also lose out on a variety of non-monetary... View Details
- 27 Mar 2012
- First Look
First Look: March 27
Exploration of Luxury Hotels in Tanzania Authors:Diego A. Comin Abstract Tourism is a tradable service activity that could allow some African countries to generate significant growth. Tanzania, given its unique natural assets, is an ideal... View Details
Keywords: Carmen Nobel
- 18 Apr 2005
- Research & Ideas
Selling Luxury to Everyone
now," she said. "The consumer really wants highly designed garments at an affordable price." Tyler Morse, president of Bliss, an upscale spa and beauty company purchased by Starwood Resorts and Hotels in 2004, said that... View Details
- 18 Nov 2009
- HBS Case
Customer Feedback Not on elBulli’s Menu
of an elBulli hotel and a chain of reasonably priced restaurants called Fast Good. But what is the balance between leveraging the Adrià/elBulli brand and breaking its core meaning? In a classroom discussion of first-year Marketing... View Details
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
Airbnb on travelers, hosts, and hotels. The welfare gains from Airbnb are concentrated in locations (New York) and times (New Year’s Eve) when hotels are capacity constrained. This occurs because peer hosts are responsive to market... View Details
Keywords: Sean Silverthorne
- 10 Dec 2013
- First Look
First Look: December 10
evaluate Patron's alternatives: IPO the platform, seek a strategic investor, or sell the platform outright. Purchase this case: http://hbr.org/search/213069-PDF-ENG Harvard Business School Case 212-003 The Paris Opera Hotel Real estate... View Details
Keywords: Sean Silverthorne
- 11 Dec 2018
- First Look
New Research and Ideas, December 11, 2018
attention to the importance of Chanel’s networks among the cultural elite and European high society. It explores how she embraced the rise of Anti-Semitism among many members of the upper class at that time. During World War II, Chanel lived in the Ritz View Details
Keywords: Dina Gerdeman
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
- 15 Oct 2013
- First Look
First Look: October 15
Business School Case 213-050 Hotel Ivory Cheick Sanankoua is an MBA student who believes that he has found the perfect investment property, a small, independently owned hotel on the Ivory Coast. However, he... View Details
Keywords: Sean Silverthorne
- 10 Jun 2013
- Research & Ideas
How Numbers Talk to People
particular CSI story involved lost revenue on hotel payment transactions. Analysis of data suggested that after a customer had selected a hotel, filled in the travel and billing information, then clicked the "Buy Now" button, a... View Details
- 13 Apr 2015
- Research & Ideas
3 Ways Firms Can Profit From Environmental Investments
In the course of her work, Rebecca Henderson meets business executives who don't address the threat of climate change because they don't believe that it exists. Her recommendation: They should consider investments in environmental sustainability anyway, assuming that... View Details
- 12 Oct 2006
- First Look
First Look: October 12, 2006
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407006 Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel Harvard Business School Case 106-029 The MGM Grand View Details
Keywords: Sean Silverthorne
- 08 Nov 2016
- First Look
November 8, 2016
Group, a Chinese hotel chain that opened about 2,000 hotels during its first decade in business, uses Balanced Scorecard (BSC) metrics to promote both consistency of service and an entrepreneurial attitude... View Details
Keywords: Sean Silverthorne
- 30 May 2000
- Lessons from the Classroom
Entrepreneurship’s Wild Ride
Willard Marriott. He was a young guy from a farming town who created the Marriott hotel chain. Everybody talked about how wonderful his success was. Also, entrepreneurship is greater in communities that see change as positive and in which... View Details
Keywords: by William Mahoney
- 25 Jan 2011
- First Look
First Look: Jan. 25
and development of its employees. Historically, this training had taken place at hotels and conference centers not affiliated with Deloitte. The idea for the construction of a special-purpose, Deloitte-owned learning facility had been... View Details
Keywords: Sean Silverthorne
- 07 Sep 2019
- Op-Ed
Even for Non-Believers, These Are the Next Steps on Climate Change
insurance risk maps drawn by the Federal Emergency Management Agency show lower State Street in Boston, the location of a popular hotel and a subway entry, in the 1 percent flood risk zone. This means that insurance is written today as if... View Details
Keywords: by John Macomber
- 06 Dec 2013
- Op-Ed
HBS Faculty Remember Nelson Mandela
I use to describe this leadership model: leading from behind . I think it captures the type of leader I'm talking about. I got the idea from reading Nelson Mandela. Several years ago-jet-lagged in my hotel room in Cape Town, overlooking... View Details