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Show Results For
- All HBS Web
(979)
- People (3)
- News (327)
- Research (508)
- Multimedia (8)
- Faculty Publications (88)
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- 27 Sep 2016
- First Look
September 27, 2016
turnover—the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new workers—on operational performance in the context of teaching hospitals. Specifically, we examine the impact of the... View Details
Keywords: Sean Silverthorne
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
worry they are doomed to an awful encounter, yet they are surprised when an employee far exceeds their expectations by going the extra mile in helping them out—sometimes by going against an organization’s standard procedure. “People think... View Details
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
Abstract—Understanding why employees go the extra mile at work is a key problem for many organizations. We conduct a field experiment at a medical organization to study motivations for employees to submit... View Details
Keywords: Dina Gerdeman
- 14 Oct 2021
- In Practice
Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return
disrupted days. In addition, they must protect employees who face greater disruptions on the home front from being penalized at work. Research shows that demands for work flexibility can be stigmatized and,... View Details
Keywords: by Kristen Senz
- 16 Jun 2021
- HBS Case
Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm
reported infections. By mid-March, Carnival, the largest cruise line in the world, suspended operations across the globe. Yet it took weeks to get its 260,000 guests and 80,000 employees who were floating at... View Details
- 11 Aug 2009
- First Look
First Look: August 11, 2009
(forthcoming) Abstract This paper investigates whether managers' presentation of special items within the financial statements reflects economic performance or opportunism. Specifically, we assess special items presented as a separate View Details
Keywords: Martha Lagace
- 21 Sep 2020
- Research & Ideas
Are You Sabotaging Your Own Company?
leaders who create arcane and tedious processes can kill employee morale and cripple company performance just as quickly as an adversary who pours sand into the gas tank of a company vehicle, Thomke writes in the MIT Sloan Management... View Details
Keywords: by Dina Gerdeman
- 14 Jan 2014
- First Look
First Look: January 14
Harvard Business Review Can a Strong Culture Be Too Strong? By: Garvin, David A. Abstract—The article presents a case study of a business enterprise with high employee turnover that is considering adopting a personnel management... View Details
Keywords: Sean Silverthorne
- 27 Jan 2023
- Op-Ed
Have We Lost Sight of Integrity?
deceitfulness and fraudulence led to his public lambasting. Santos is just the latest in a long line of leaders for whom integrity has little to no meaning, including Frank’s Charlie Javice, FTX’s Sam Bankman-Fried, Tesla’s Elon Musk,... View Details
Keywords: by Bill George
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
when you don’t. A Good Place to Start Terror at the TajUnder terrorist attack, employees of the Taj Mahal Palace and Tower bravely stayed at their posts to help guests. A multimedia case study looks at the hotel's customer-centered... View Details
- 22 Apr 2022
- Research & Ideas
Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance
12,000 jobs to workers who applied for employment via Wonolo’s on-demand job marketplace, the study reports. “The bottom line is that there’s a much bigger pool of talent out there waiting to be tapped,” says Cullen. Kim of Wonolo says... View Details
Keywords: by Jay Fitzgerald
- 22 Oct 2007
- Research & Ideas
Bringing ‘Lean’ Principles to Service Industries
the line, are not directly replicable in software as there is no line to stop. "What we hope to do," Upton says, "is to distill the relevant aspects of lean manufacturing so that managers can see how these tools were... View Details
- 25 Jul 2013
- Research & Ideas
Why Unqualified Candidates Get Hired Anyway
had performed well at an easier job (managing a relatively calm airport), while others had performed less well at a harder job (managing an unruly airport). As with the admissions officers, the executives consistently favored employees... View Details
- 30 Jul 2018
- Research & Ideas
Why Ethical People Become Unethical Negotiators
their actions as being more in line with their values than they actually were. In recollecting how the talks went after the fact, Bazerman says negotiators often fail to see things from the other side’s perspective. Take the example of... View Details
Keywords: by Dina Gerdeman
- 22 Apr 2019
- Research & Ideas
Why Salespeople Struggle at Leading
“Finance now has a clearer line of sight on the enormous amounts of money they spend on sales, so they’re now asking questions,” he says. “Sales managers need to have answers to those questions, and that puts new pressure on their... View Details
Keywords: by Dina Gerdeman
- 03 Jun 2013
- Research & Ideas
The Power of Rituals in Life, Death, and Business
Norton says. "With consumption, rituals seem to work because they increase your involvement in the experience." Employee Morale And Productivity Later this year, the researchers plan to study how rituals affect productivity and... View Details
Keywords: by Carmen Nobel
- 23 Mar 2023
- Research & Ideas
As Climate Fears Mount, More Investors Turn to 'ESG' Funds Despite Few Rules
Investor interest in social responsibility has skyrocketed in the past three years, even as US regulations to hold companies accountable remain in flux and the environmental, social, and governance (ESG) label itself draws backlash. Investors are willing to pay a... View Details
- 10 Nov 2009
- First Look
First Look: Nov. 10
http://cb.hbsp.harvard.edu/cb/product/110024-PDF-ENG Zappos.com 2009: Clothing, Customer Service and Company Culture Frances X. Frei, Robin J. Ely, and Laura WinigHarvard Business School Case 610-015 On July 17, 2009, Zappos.com, a privately held online retailer of... View Details
Keywords: Martha Lagace
- 09 Jan 2020
- Book
Rethinking Business Strategy in the Age of AI
announcement at the Google I/O conference in front of seven thousand attendees, with more than one million people viewing on live streaming. Google’s strategic focus, Pichai said, was shifting from mobile to “AI first.” The announcement... View Details
Keywords: by Dina Gerdeman
- 14 Dec 2010
- First Look
First Look: Dec. 14
extent to which companies use performance-based pay. We argue that while agency theory provides a useful framework to analyze strategic compensation, it fails to consider a host of psychological factors that affect employee motivation and... View Details
Keywords: Sean Silverthorne