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11 Dec 2017
Book

'Don’t Show Up Empty-handed' and Other Tips for Finding the Right Job at a Startup

Keywords: by Sean Silverthorne

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

service sector? What role does it play in the US economy? Heskett: Leadership practices in the service sector deserve attention because this sector represents nearly 90 percent of employment and nearly 80 percent of gross domestic product... View Details

Keywords: by Jim Aisner; Retail

March 2000 (Revised April 2001)
Case

Menem and the Populist Tradition in Argentina

By: Rafael M. Di Tella and Eliseo Neuman

Argentina has flourished under a fixed exchange rate system, yet there are large income and employment fluctuations. The social cost of unemployment is threatening the viability of the economic model. Building a welfare state is one alternative, but this may be a... View Details

Keywords: History; Governance; Job Cuts and Outsourcing; Employment; Currency Exchange Rate; Welfare; Government Administration; Government and Politics; Argentina

February 2018
Case

The Golden Triangle: Back in Business (A)

By: Joseph Fuller, William Kerr, Manjari Raman and Donald Maruyama

The Golden Triangle Region (GTR) is a three-county area in rural Mississippi that suffered a steep decline as manufacturing companies faced pressures from automation and overseas competition. Between the mid 1980s and late 1990s, several textile, toy, and tubing... View Details

Keywords: Economic Slowdown and Stagnation; Development Economics; Change; Leadership; Success; Mississippi

September 1998 (Revised November 1998)
Case

STRIVE

STRIVE provides employment training and placement to chronically unemployed inner-city minority youth and young adults. This case describes STRIVE's creation as a community-based, single-site nonprofit in Harlem in 1984; the development of its service model (short,... View Details

Keywords: Nonprofit Organizations; Growth Management; Employment; Training; Employment Industry

August 1976
Case

Norman Machinery Products, Inc. (C)

Presents the estate plan worked out by the son to deal with an estate planning issue. The plan involves the use of deferred compensation employment contract with the family business, a key-man life insurance policy, and a split-dollar life insurance policy. View Details

Keywords: Machinery and Machining; Family Business; Personal Finance; Corporate Finance; Manufacturing Industry

April 2011
Article

Behavioral Economics Perspectives on Public Sector Pension Plans

By: John Beshears, James J. Choi, David Laibson and Brigitte C. Madrian

We describe the pension plan features of the states and the largest cities and counties in the U.S. Unlike in the private sector, defined benefit (DB) pensions are still the norm in the public sector. However, a few jurisdictions have shifted towards defined... View Details

Keywords: Equality and Inequality; Public Sector; Retirement; Private Sector; Compensation and Benefits; United States

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December 2015
Supplement

An Intern's Dilemma (B)

By: Sandra J. Sucher and Matthew Preble

An HBS student is asked to misrepresent himself during the course of his student internship by his employer in order to obtain data from a competitor. This case describes how the student handled the situation and what he learned about himself from it. View Details

Keywords: Conflict; Leadership; Conflict Management; Competition; Ethics; Knowledge Acquisition; Organizational Culture; Employees; Power and Influence

December 1982 (Revised February 1989)
Background Note

Note on Fiscal Policy--1937-61

Describes the evolution of U.S. fiscal policy from its theoretical conception with Keynes in the 1930s to its implementation in the tax cut of 1964. Focuses on the political and ideological obstacles to the use of countercyclical policy as well as the success of the... View Details

Keywords: Policy; Macroeconomics; United States

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September–October 2013
Article

Changes in Work, Changes in Self? Managing Our Work and Non-Work Identities in an Integrated World

By: Lakshmi Ramarajan and Erin M. Reid

Diverse workplaces are challenging the boundaries between workers' personal and professional lives, as workers today navigate employer pressures regarding who they are and who they can be outside of work. Lakshmi Ramarajan and Erin M. Reid consider how the attunement... View Details

Keywords: Diversity; Identity; Boundaries; Power and Influence; Performance Effectiveness; Organizational Change and Adaptation

June 2022 (Revised November 2022)
Case

Larry Miller

By: Francesca Gino, Frances X. Frei, Hise Gibson and Alicia Dadlani

Under the leadership of Larry Miller, chairman and former president of Nike’s Air Jordan brand, annual revenues for the Jordan brand soared from $150 million to over $4 billion. But for over 40 years, Miller guarded a secret. When he was younger, he spent nearly a... View Details

Keywords: Race; Ethnicity; Fairness; Values and Beliefs; Job Offer; Employment; Social Issues; Perspective; Personal Development and Career; Apparel and Accessories Industry; United States; Pennsylvania; Philadelphia; Portland; Oregon

May 18, 2012
Article

Randomized Government Safety Inspections Reduce Worker Injuries with No Detectable Job Loss

By: David I Levine, Michael W. Toffel and Matthew S. Johnson

Controversy surrounds occupational health and safety regulators, with some observers claiming that workplace regulations damage firms' competitiveness and destroy jobs and others arguing that they make workplaces safer at little cost to employers and employees. We... View Details

Keywords: Regulation; Occupational Safety; Evaluation; Regression; Matching; Difference In Differences; Safety; Health; Working Conditions; Governing Rules, Regulations, and Reforms; Competitive Advantage; Performance; Manufacturing Industry; California

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July 2019 (Revised May 2020)
Case

AT&T, Retraining, and the Workforce of Tomorrow

By: William R. Kerr, Joseph B. Fuller and Carl Kreitzberg

By the late 2000s, rapid changes in the telecommunications industry forced AT&T’s management team to take on a task that CEO Randall Stephenson called the “biggest logistical challenge” they had ever seen: retraining 100,000 workers by 2020. In 2012, internal company... View Details

January 2004 (Revised November 2006)
Case

Fleet Managed Assets Division (A)

By: Paul W. Marshall and Todd H Thedinga

Paul Kennedy, executive director of Fleet's Managed Asset Division, must decide whether to extend further credit to Polaroid Corp. in the fall of 2001. Polaroid's credit rating had been declining rapidly, but it was a major employer in the Boston area with many... View Details

Keywords: Information Technology; Credit; Banks and Banking; Banking Industry; Boston

11 Dec 2019
Working Paper Summaries

When to Apply?

Keywords: by Katherine Coffman, Manuela Collis, and Leena Kulkarni

2022
Article

Values and Inequality: Prosocial Jobs and the College Wage Premium

By: Nathan Wilmers and Letian Zhang

Employers often recruit workers by invoking corporate social responsibility, organizational purpose, or other claims to a prosocial mission. In an era of substantial labor market inequality, commentators typically dismiss these claims as hypocritical: prosocial... View Details

Keywords: Corporate Social Responsibility and Impact; Equality and Inequality; Wages; Recruitment

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December 9, 2020
Article

Give Employees Cash to Purchase Their Own Insurance

By: Regina E. Herzlinger and Barak D. Richman

Employers’ and employees’ health care costs continue to skyrocket. A solution is to allow employers to give employees pre-tax cash to purchase their own health insurance. This move, enabled by a newly enacted federal rule, would put competitive pressure on insurers,... View Details

Keywords: Health Insurance; Health Care and Treatment; Insurance; Employees; Government Legislation

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March 2020
Case

Maven Clinic: Women's Health in the Digital Age

By: Ariel D. Stern and Sarah Mehta

In late 2017, Kate Ryder, the founder and CEO of digital women’s health telemedicine company Maven Clinic, faced an important decision. Maven offered both a direct to consumer (D2C) product that anyone could use to book virtual appointments with health practitioners... View Details

Keywords: Business Growth and Maturation; Business Model; Business Startups; Entrepreneurship; Health; Health Care and Treatment; Strategy; Information Technology; Applications and Software; Health Industry; Technology Industry; United States

November 1981
Case

Questionable Payments Abroad: Gulf in Italy

By: Christopher A. Bartlett

Gulf Oil in Italy was confronted by the need to increase the authorized capacity at a refinery in the face of substantial opposition. Raises the issue of their use of "facilitating gratuities" to minor officials, payments to influence news reports, and the employment... View Details

Keywords: Ethics; Energy Industry; Mining Industry; Italy

20 Mar 2019
Working Paper Summaries

In the Shadows? Informal Enterprise in Non-Democracies

Keywords: by Kristin Fabbe, Allison Spencer Hartnett, and Steve L. Monroe

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