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  • Web

Podcasts - Managing the Future of Work

is expanding its training, footprint, and funding strategy for its tuition-free programs. As AI redefines positions across the org chart, can bootcamps plus training top-ups, and a mix of hard and soft skills future-proof the Per Scholas... View Details
  • 14 Dec 2021
  • Op-Ed

To Change Your Company's Culture, Don't Start by Trying to Change the Culture

Culture change is probably on your leadership agenda. You may want (or feel forced) to create a post-pandemic culture, or become more collaborative, innovative, or aggressive. But most companies fail in this because they try to change culture directly—through speeches,... View Details
Keywords: by Michael Beer
  • 12 Feb 2019
  • First Look

New Research and Ideas, February 12, 2019

costly for both employees and employers, in terms of direct medical costs as well as costs stemming from lost productive time and missed days at work. Resilience training has been shown to improve workplace... View Details
Keywords: Dina Gerdeman
  • 22 Aug 2016
  • Research & Ideas

Master the One-on-One Meeting

Whether you’re a CEO or a line manager, your team is just as important as a group as its members are as individuals. Today’s tech companies offer many perks to attract and retain the best employees. We offer competitive salaries, training... View Details
Keywords: by Julia B. Austin
  • 11 Sep 2017
  • Research & Ideas

Why Employers Favor Men

findings may help employers train recruiters to be aware of their biases and work around them. The two faces of discrimination Gender discrimination clearly runs through the workplace. Women earn about 78 cents on the dollar compared to... View Details
Keywords: by Dina Gerdeman
  • 06 Jul 2009
  • Research & Ideas

Conducting Layoffs: ’Necessary Evils’ at Work

ensuring the well-being of victims, but also on the well-being of those who perform the necessary evils. In addition to the typical training that many companies run for managers, and the individual preparation managers do on their own... View Details
Keywords: by Martha Lagace
  • 07 Jul 2019
  • HBS Case

Walmart's Workforce of the Future

detailing the scope of Walmart’s operations and current strategies in the case “Walmart’s Workforce of the Future.” Published in April, it offers an overview of the considerable investments the retail giant is making in its e-commerce infrastructure, in its View Details
Keywords: by Julia Hanna; Retail
  • 26 Apr 2022
  • Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

he also took action, closing all Starbucks stores to provide training to employees on racial bias and inclusion. Looking back, Johnson says that moment in Philadelphia gave him the opportunity to reaffirm... View Details
Keywords: by Ranjay Gulati
  • September 2016 (Revised July 2017)
  • Case

Transferring Knowledge Between Projects at NASA JPL (A)

By: Dorothy Leonard and Christopher Myers
The Jet Propulsion Laboratory, a federally funded research institution within NASA, the U.S. National Aeronautics and Space Administration, has played a large role in many space and planetary explorations, particularly to the planet Mars. As a project-based... View Details
Keywords: Knowledge Sharing; Knowledge Management; Employees; Experience and Expertise; Aerospace Industry; United States
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  • 05 May 2014
  • Research & Ideas

Reflecting on Work Improves Job Performance

perform better afterward." A field experiment The final study tested the hypotheses in the real-world setting of Wipro, a business-process outsourcing company based in Bangalore, India. The experiment was conducted at a tech support call center. The researchers studied... View Details
Keywords: by Carmen Nobel
  • Program

Compensation Committees

Corporate Director Certificate. Learn More Key Benefits This executive compensation training program will enable you and your committee to contribute more effectively to long-term performance, corporate profitability, and View Details
  • July–August 2025
  • Article

Case Study: Do We Reskill or Replace Our Workforce?

By: William Kerr
To remain competitive in the internet-of-things era, should the CEO of SolidTech Innovations, a fictional elevator company, invest a lot of money in reskilling its entire staff? The industry is moving from hardware to software in the form of smart, connected elevators.... View Details
Keywords: Training; Competency and Skills; Employees; Change Management; Leading Change
Related
  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

company. In December 2020, Bastian announced that Delta would become a charter member of the newly formed OneTen corporate coalition, a group of business leaders from more than 30 large companies who aimed to collectively hire and advance 1 million Black View Details
Keywords: by Lane Lambert; Air Transportation
  • March 2023 (Revised January 2024)
  • Case

Deepa Bachu (A): Design Thinking at Pensaar Design

By: Thomas Graeber, Joshua Schwartzstein and Amram Migdal
In this case, set in June 2019 in Bangalore, Karnataka, India, Deepa Bachu of Pensaar Design and her team work with client ITC Ltd. to use design thinking and behavioral experiments to improve workplace safety and strive toward the company’s zero-accident goal. The... View Details
Keywords: Buildings and Facilities; Design; Education; Training; Working Conditions; Business or Company Management; Production; Business Processes; Corporate Social Responsibility and Impact; Outcome or Result; Performance Improvement; Programs; Business and Stakeholder Relations; Groups and Teams; Labor and Management Relations; Rank and Position; Safety; Attitudes; Behavior; Motivation and Incentives; Trust; Well-being; Consulting Industry; Pulp and Paper Industry; Manufacturing Industry; India
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  • Web

Negotiation, Organizations & Markets - Faculty & Research

when the co-partisan audience is strongly ideological (and so might have been expected to encourage undiscerning punishment). We thus suggest that reputation can make people more punitive, even in ambiguous situations, but does not diminish sensitivity to nuance. June... View Details
  • 01 Dec 2023
  • News

The Exchange: Help Wanted

likely to flounder a bit. They’re certainly not going to be hypere cient. Companies have to change their hiring practices to focus on social skills; they’re harder to find in the marketplace than specific hard skills. And they should consciously create opportunities... View Details
Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training
  • 07 Jul 2022
  • HBS Case

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

finding the right match with people who could run those more distant stores and train people,” says Hyde. Despite these issues, Ample Hills expanded from the East Coast to the West, opening a store in the trendy Los Feliz neighborhood of... View Details
Keywords: by Pamela Reynolds
  • 17 Dec 2012
  • Research & Ideas

Teaming in the Twenty-First Century

highly trained staff involved with the scan performed his or her job well, but it was the hospital's hierarchical and siloed structure—so common in health care—that no longer worked. The solution, according to Edmondson, is a teaming... View Details
Keywords: by Maggie Starvish
  • 26 Sep 2023
  • Research & Ideas

Unpacking That Icky Feeling of 'Shopping' for Diverse Job Candidates

When companies try to hire employees from specific ethnic or racial backgrounds to meet their diversity, equity, and inclusion goals, an uncomfortable feeling often creeps into the process. Particularly among well-intentioned white... View Details
Keywords: by Kristen Senz
  • Web

Entrepreneurial Management - Faculty & Research

skilled people right away. Leaders are worried that longtime workers will balk at learning these new skills and end up quitting, causing the company to lose hundreds of years of cumulative experience. The CEO is now unsure of how to proceed. Keywords: View Details