employee satisfaction - Publications - Faculty & Research

01 Mar 2006
News

The Little Ice-Cream Company That Could

and retraining, and employee satisfaction surveys periodically measure how well the company is meeting its stated goals. “Today, as I travel around the country, it’s what binds us together,” says Rogers. “We... View Details

Keywords: Roger Thompson; Food Manufacturing; Manufacturing

11 Nov 2014
First Look

First Look: November 11

Publications November 2014 Harvard Business Review Cooks Make Tastier Food When They Can See Their Customers By: Buell, Ryan W., Tami Kim, and Chia-Jung Tsay Abstract—While existing theory suggests that increased contact between customers and View Details

Keywords: Sean Silverthorne

10 Mar 2021
News

Next Normal

Edited by Julia Hanna; illustrations by Fabio Consoli One year after the pandemic mandated an abrupt shift to working from home for millions of people, organizations are taking a long, hard look at how and where employees work—and why. In... View Details

Profile

James Reinhart

but it was never unexpected for Reinhart who started his first venture when he was 10 years old. He lined up lawn-mowing customers all over his New Jersey neighborhood and then motivated friends to tend to the lawns. He charged $15 per lawn and paid his View Details

10 Nov 2008
What Do You Think?

How Much Can You Ask of Your Customers?

contributed benefits other users (as, for example, when a network is enlarged) as well the organization itself (providing lower costs, greater resources at little cost, better customer service, more effective marketing, increased employee... View Details

Keywords: by Jim Heskett

31 Jul 2018
First Look

New Research and Ideas, July 31, 2018

doctor, palliative care specialist, nurse coordinator, clinical pharmacy specialist, and behavioral and social service specialists. The team focuses on the highest-risk patients to see if the new, proactive care model can improve patient, family, and provider View Details

Keywords: Dina Gerdeman

01 Jan 2002
News

Orin C. Smith (MBA '67)

close connections between economies and governments around the world. "It isn't sufficient that I try to maximize the company's bottom line," Smith says. "Other constituencies affect our success in the long run." Starbucks employees... View Details

01 Mar 2004
News

Ron Shaich’s Café Society

satisfaction in the food industry. People love coming to Panera Bread — last week we served four million customers! They get what we’re doing. As I travel the country I find it amazing that people come up and thank me. It feels great... View Details

Keywords: Susan Young; Food Services and Drinking Places; Hospitality

01 Apr 1997
News

HBS Conferences Explore Range of Issues

managed to achieve success and satisfaction in both realms. She related how in June 1983, six months pregnant with her first child, she became the Times' highest-ranking woman when the paper named her deputy metropolitan editor. She took... View Details

Web

Medium of Artistic Expression - Edwin H. Land & Polaroid | Harvard Business School

photographs by Polaroid employees from 1948 to the early 1950s, spanning the transition from sepia to black-and-white images, reveal the playful nature of the medium in everyday scenes as well as its artistic possibilities in portraits... View Details

31 Jul 2012
First Look

First Look: July 31

the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the pressure on its non-hierarchical teams of engineers, as well as the hiring speed,... View Details

Keywords: Carmen Nobel

07 Sep 2021
News

Alumni Perspective: The Morning After 9/11

people.” Twenty years ago, Frances Frei was not the globally revered management guru she has become. This was before she helped transform the culture at HBS to close the performance gap between female and male students, resulting in higher View Details

01 Dec 1998
News

Managing the Business of Life

think the so-called rewards they bring are pretty overrated." Rather, Glover finds immense satisfaction in helping clients create safer workplaces and a cleaner environment. "The icing on the cake," she says, "is that we simultaneously... View Details

15 May 2013
Research & Ideas

From McRibs to Maseratis: The Power of Scarcity Marketing

ourselves). Happy Money provides valuable information not only for pleasure-seeking consumers, but also for companies looking to increase the happiness of both employees and customers. The following excerpt describes how the power of... View Details

Keywords: Re: Michael I. Norton

21 May 2013
First Look

First Look: May 21

Bonuses Increase Employee Satisfaction and Team Performance By: Anik, Lalin, Lara B. Aknin, Michael I. Norton, Elizabeth W. Dunn, and Jordi Quoidbach Abstract—In two field studies, we explore the impact of... View Details

Keywords: Sean Silverthorne

01 Oct 2001
News

Q&A: Orin Smith

young consumers. I believe that will be true in our case. How would you describe the Starbucks company culture? It is highly aspirational and very people-oriented. Starbucks gives stock options to all employees (we call them partners); we... View Details

Keywords: Hanna, Julia; Hospitality; Food and Beverage Stores; Retail Trade

05 May 2009
First Look

First Look: May 5, 2009

Psychology (forthcoming) Abstract This study examined the convergent and construct validity of ratings of individual creative contributions in a team context. A sample of 201 employees and supervisors, working on 26 team projects,... View Details

Keywords: Martha Lagace

January 2025
Case

Shifting Winds: DEI in Corporate America

By: Clayton S. Rose, Maisie Wiltshire-Gordon and David Lane

In the 2020s, intense and conflicting social and political pressures challenged organizational leaders around the world. Prominent among these were powerful competing views on workplace diversity, equity, and inclusion programs (DEI) in the United States. Public... View Details

Citation

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June 2018
Teaching Note

Difficult Conversations and Dealing with Challenging Situations at Work

By: Boris Groysberg and Amram Migdal

Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036. View Details