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Show Results For
- All HBS Web
(742)
- People (3)
- News (186)
- Research (321)
- Multimedia (12)
- Faculty Publications (163)
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- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
restaurants, causing consumers to avoid those with bad ratings. Restaurants, in turn, often respond by cleaning up their act, according to an analysis of Yelp reviews, OpenTable reservations, and data from the New York City Department of View Details
- 30 Oct 2012
- First Look
First Look: October 30
had built specialized in managing digital risk and uncovering digital evidence and had grown very rapidly. With the firm's CFO, they believed that the firm could grow from $58 million to $72 million, a... View Details
Keywords: Sean Silverthorne
- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
criminal justice reform, other issues like that, health care reform, but the nexus between corporate America and what Black America needs and the most, in my opinion, is employment. And so if we can do something about the 5.5 million... View Details
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
this moment for introspection, an opportunity for intense personal growth. To learn more, read Fighting the COVID Blues: Advice from Business Research Arthur C. Brooks, Arthur C. Patterson Faculty Fellow. Tip: Attend to your physical and mental View Details
Keywords: by Sean Silverthorne
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
expertise, and then gathering them in the quest for a common goal—the way Torsten Thiele, a European banker, helped get insurance companies together with NGOs to look at projects to improve the health of the oceans, which would certainly... View Details
Keywords: by Sean Silverthorne
- 18 Sep 2017
- Research & Ideas
'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing
a direct connection between a social media chat about a product with the actual purchase of that product. “The biggest challenge right now is that all this money is shifting into digital marketing, but there are still a lot of questions... View Details
- 11 Feb 2020
- Sharpening Your Skills
10 Rules Entrepreneurs Need to Know Before Adopting AI
accelerate. The problem: Especially in legacy industries such as health care, manufacturing, and agriculture, much of the data is not digital and unstructured, increasing significantly the effort required to... View Details
Keywords: by Rocio Wu
- 30 Aug 2011
- First Look
First Look: August 30
customers in the East, emerging markets, and growing interest in health and beauty care among men all over the world. Employing both traditional and innovative marketing techniques, L'Oréal worked to double its customer base to two... View Details
Keywords: Sean Silverthorne
- 03 Dec 2001
- Research & Ideas
Healthcare Conference Looks At Ailing Industry
Conference, led by the HBS Health Industry Alumni Association, presented two days of provocative lectures, panel discussions, and case studies surrounding questions like: What's next for healthcare? And how should smart businesses... View Details
- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
and layoffs. Questions that CEOs raised with us included: “What are best practices for digital terminations?” and “If the economy worsens and you have to consider reducing payroll, what’s the most effective way?” As we look ahead to what... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 14 Nov 2017
- First Look
New Research and Ideas: November 14, 2017
between the real and digital worlds prevents us from fully exploiting the volumes of information now available to us. Augmented reality (AR), a set of technologies that superimposes digital data and images... View Details
Keywords: Carmen Nobel
- 24 Feb 2020
- Research & Ideas
The Hidden Vulnerabilities of Open Source Software
is difficult to fully understand the health and security of FOSS because 1) by design, it is distributed in nature so there is no central authority to ensure quality and maintenance, and 2) FOSS can be freely copied and modified, so it is... View Details
- 18 Jul 2019
- Lessons from the Classroom
The Internet of Things Needs a Business Model. Here It Is
going to do with that data—and how are we going to make money off of it?” In the course The Business of Smart Connected Products, Lal explores the value proposition of IoT-based businesses, and how to sell devices in fields as diverse as View Details
- 09 Mar 2015
- Research & Ideas
Why Entrepreneurs Should Go Work for Government
problems—and along the way deal with challenges of knowing when to follow the established ways of government and when to break the mold. States and federal government, too, have been reaching out to designers, engineers, and entrepreneurs to help redo their operations.... View Details
Keywords: by Michael Blanding
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
considered to be especially important. “I have had papers rejected because they are ‘of interest to a specialized audience and not to a general audience,’” says Shane Greenstein, the MBA Class of 1957 Professor of Business Administration and co-chair of the HBS View Details
- 01 Jul 2021
- Office Hours
Readers Ask: Which Companies Are Transforming Work?
The COVID-19 pandemic accelerated workforce shifts that had been gaining momentum before the public health crisis, thrusting employers and workers into a new era within months. Joseph Fuller, a professor at Harvard Business School and... View Details
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
season and what it will take to win over anxious customers. Here's what they said. Jill J. Avery: Mind the details and focus on customer service Persistent unemployment plagues many families, and people are saving more and spending less as they anticipate difficult... View Details
- 15 Aug 2024
- Op-Ed
Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience
When cybersecurity firm CrowdStrike distributed a faulty software update in July, it impacted a staggering 8.5 million devices. The crisis rippled through commercial airline operations, package delivery logistics, ecommerce, and health... View Details
Keywords: by Hise Gibson and Anita Lynch
- 15 Mar 2011
- First Look
First Look: March 15
tax policy. Teams and Team Effectiveness in Health Services Organizations Authors:Bruce J. Fried, Sharon Topping, and Amy C. Edmondson Publication:In Health Care Management: Organization Design and Behavior.... View Details
Keywords: Sean Silverthorne
- 08 Feb 2016
- Research & Ideas
The Civic Benefits of Google Street View and Yelp
led cities to digitize more of their own information, putting everything from tax records and public health inspection scores online. “They take a dataset that used to be in an obscure database or on paper,... View Details