Publications

May 2004
Article

Environmental Implications of Wireless Technologies: News Delivery and Business Meetings

By: Michael W. Toffel and Arpad Horvath

Keywords: Information Technology; Communication; Information; Environmental Sustainability; Business Ventures; Technology Industry

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22 Apr 2014
Lecture

Welcome and Introduction to VBHCD: Value Based Health Care Delivery

By: Michael E. Porter

30 Jun 2009
News

Harvard Business School Announces New Program on Managing Healthcare Delivery

October 2, 2015
Article

The Harvard Contest That's Trying to Improve Health Care Delivery

By: Richard G. Hamermesh, Robert S. Huckman, Barbara McNeil, Joseph P. Newhouse and Cara Sterling

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5 Dec 2007
Other Presentation

Creating a Value-Based Health Care Delivery System: Implications for Japan

By: Michael E. Porter

This presentation draws on Michael E. Porter and Elizabeth Olmsted Teisberg: Redefining Health Care: Creating Value-Based Competition on Results, Harvard Business School Press, May 2006, "How Physicians Can Change the Future of Health Care" Journal of the American... View Details

Keywords: Health; Japan

January 2025
Teaching Note

Arcos Dorados' Quest for the Digitalization of Last-Mile Delivery in Colombia

By: Jorge Tamayo

Teaching Note for HBS Case 723-395. View Details

Web

The Global Health Delivery Project - Institute For Strategy And Competitiveness

Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network The Global Health Delive...... View Details

2019
Working Paper

Biometric Monitoring, Service Delivery and Misreporting: Evidence from Healthcare in India

By: Thomas Bossuroy, Clara Delavallade and Vincent Pons

Developing countries increasingly use biometric identification technology in hopes of improving the reliability of administrative information and delivering social services more efficiently. This paper exploits the random placement of biometric tracking devices in... View Details

Keywords: Biometric Technology; Health Care and Treatment; Technological Innovation; Analytics and Data Science; Quality; Performance Improvement; India

April 2000
Teaching Note

Patient Care Delivery Model at the Massachusetts General Hospital, The TN

By: Amy C. Edmondson, Richard M.J. Bohmer and Emily Heaphy

Teaching Note for (9-699-154). View Details

Keywords: Health Industry; Service Industry; Massachusetts

Forthcoming
Chapter

Embracing Complexity: Toward Platforms for Integrated Health and Social Service Delivery

By: Andrew Ellner, Christine Pace, Scott S. Lee, Jon Weigel and Paul E. Farmer

2015
Working Paper

Do-gooders and Go-getters: Career Incentives, Selection, and Performance in Public Service Delivery

By: Nava Ashraf, Oriana Bandiera and Scott S. Lee

We study how career incentives affect who selects into public health jobs and, through selection, their performance while in service. We collaborate with the Government of Zambia to experimentally vary the salience of career incentives in a newly created health worker... View Details

Keywords: Motivation and Incentives; Health Industry; Zambia

August 1999
Article

Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking

By: F. Frei and P. Harker

Keywords: Business Processes; Measurement and Metrics; Banking Industry

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Web

About IT: IT Planning and Service Delivery Team Profile | Information Technology

About IT: IT Planning and Service Delivery Team Profile By Kellyn Eaddy on April 16, 2025 Share via Facebook Share via LinkedIn Print Share via email Who Are They & What Do They Do? The IT Planning and Service View Details

Article

Achieving Value in Highly Complex Acute Care: Lessons from the Delivery of Extra Corporeal Life Support

By: Michael Nurok, Jonathan Warsh, Erik Dong, Jeffrey Lopez, Mayumi Kharabi and Robert S. Kaplan

We applied a value (outcomes and cost) analysis to extracorporeal life support (ECLS), a relatively rare but very expensive ICU therapy with highly variable outcomes. To address the outcome component of the value approach, we created guidelines for ECLS delivery; to... View Details

Keywords: Health Care and Treatment; Cost Management; Value; Analysis

4 PM – 5 PM EST, 26 Jan 2022
Virtual Programming

Perspectives in Health: Health Care Leadership: Insights on Scaling Value-Based Care Delivery

Join the HBS Health Care Initiative and HBS professors Ariel Stern and Ikenna Okezie for a conversation with the cofounder and CEO of Somatus around health care entrepreneurship lessons, growing and scaling a care-delivery organization, and what it takes to move... View Details

December 2014
Article

No Margin, No Mission? A Field Experiment on Incentives for Public Services Delivery

By: Nava Ashraf, Oriana Bandiera and B. Kelsey Jack

A substantial body of research investigates the effect of pay for performance in firms, yet less is known about the effect of non-financial rewards, especially in organizations that hire individuals to perform tasks with positive social spillovers. We conduct a field... View Details

Keywords: Incentives; Non-monetary Rewards; Intrinsic Motivation; Motivation and Incentives; Employees; Service Industry; Health Industry

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14 Aug 2007
Working Paper Summaries

Improving Patient Outcomes: The Effects of Staff Participation and Collaboration in Healthcare Delivery

Keywords: by Ingrid M. Nembhard, Anita L. Tucker, Jeffrey D. Horbar & Joseph H. Carpenter; Health

May 2024
Background Note

Pricing Strategy and Channels of Distribution: Where Value Delivery and Value Capture Intersect

By: Elie Ofek

Channels of distribution are a critical component of a firm’s go-to-market strategy. A company may elect to sell its products directly to customers (DTC) without the assistance of any intermediaries or, alternatively, it may seek several channel partners to help it... View Details

Keywords: Price; Distribution Channels; Business Strategy; Markets

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