communications - Publications - Faculty & Research

July 1986 (Revised August 1986)
Case

August 1998 (Revised September 2004)
Teaching Note

First Community Bank (A) TN

By: Rosabeth M. Kanter

Teaching Note for (9-396-202). View Details

Keywords: Banks and Banking; Banking Industry

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29 May 2017
Blog Post

Before I came to HBS, I worked at Disney in a consumer insights role with the Corporate Brand Development and Studio Marketing teams. Tracking evolving consumer behaviors in entertainment was part of my job and I was fascinated by the speed at which media was (and... View Details

Dataset

Rise and Fall of Communism

May 2022
Article

The Impact of COVID-19 on Digital Communication Patterns

By: Evan DeFilippis, Stephen Michael Impink, Madison Singell, Jeff Polzer and Raffaella Sadun

We explore the impact of COVID-19 on employees’ digital communication patterns through an event study of lockdowns in 16 large metropolitan areas in North America, Europe, and the Middle East. Using de-identified, aggregated meeting and email meta-data from 3,143,270... View Details

Keywords: Meetings; Email; COVID-19 Pandemic; Communication Technology; Health Pandemics; Time Management

Citation

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18 May 2015
News

Providing broadband to rural communities

As president of the Fiber to the Home Council Americas, Heather Gold (GMP 8, 2010) represents companies that build and operate fiber to the home networks, which will enhance the well-being of rural communities in North and South America.... View Details

2008
Working Paper

Communication (and Coordination?) in a Modern, Complex Organization

By: Adam M. Kleinbaum, Toby E. Stuart and Michael L. Tushman

This is a descriptive study of the structure of communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a... View Details

Keywords: Business Conglomerates; Interpersonal Communication; Organizational Structure; Social Issues; Boundaries

Citation

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March 1986
Teaching Note

American Communications (A), Teaching Note

By: D. Quinn Mills and G. Bruce Friesen

Keywords: Communication; Telecommunications Industry

Citation

26 Mar 2019
Working Paper Summaries

Managed Ecosystems and Translucent Institutional Logics: Engaging Communities

Keywords: by Elizabeth J. Altman, Frank Nagle, and Michael Tushman

01 Dec 2001
News

September 11: A Community Reflects

on September 14, when the campus community came together for a noontime memorial service honoring those lost in the September 11 terrorist attacks. Under gray skies, a steady rain fell on students, faculty, and staff members who stood... View Details

Keywords: Susan Young;Deborah Blagg

09 Apr 2001
Research & Ideas

The Manager’s Guide to Communicating with Customers Collection

to craft a more effective message to, and to get lucrative insights from, the shopping public would be well advised to listen to what Underhill and Zaltman have to say. Following are some of their communication secrets. Examine the... View Details

Keywords: by Richard Bierck; Retail

March 2009 (Revised May 2009)
Teaching Note

Adelphia Communications Corp.'s Bankruptcy (TN)

By: Stuart C. Gilson and Belen Villalonga

Teaching Note for [208071]. View Details

Keywords: Insolvency and Bankruptcy; Communications Industry

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01 Aug 1967
Conference Presentation

Commitment Mechanisms in Utopian Communities

By: R. M. Kanter

Keywords: Civil Society or Community

Citation

October 1975 (Revised June 1983)
Background Note

Understanding Communications in One-To-One Relationships

By: John J. Gabarro

Introduces the concepts of assumptions, perceptions and feelings, and applies these concepts to the problem of understanding the behavior that takes place between people in relationships. The note discusses a particular interaction that takes place between two men in a... View Details

Keywords: Interpersonal Communication; Emotions; Behavior; Attitudes; Perspective; Relationships

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