by Working Knowledge editors - Publications - Faculty & Research

18 Apr 2000
Research & Ideas

Learning in Action

well-known consultants and CAP was born. Participants come to CAP in teams of eight to twelve people with a real problem to solve. At Welch's insistence, the problems are "need to do; not nice to do." Each team works with a coach, a... View Details

Keywords: by David A. Garvin

04 Mar 2024
Research & Ideas

Want to Make Diversity Stick? Break the Cycle of Sameness

leadership roles: Focus on smaller, short-term goals. While many organizations are working to change people’s attitudes in the long term, for example, by conducting diversity training to inform broad hiring... View Details

Keywords: by Michael Blanding

13 Jan 2023
Research & Ideas

Are Companies Actually Greener—or Are They All Talk?

Most companies now account for social good in their financial reports in some way, but with regulation scattershot and evolving, it’s complicated for investors to assess so-called ESG reports. The disclosures, known as Environmental, Social, and Governance reports,... View Details

Keywords: by Rachel Layne

01 Oct 2021
Research & Ideas

Dying to Lead: How Reaching the Top Can Kill You Sooner

lifestyle, education, work environments, low employment turnover rates, and access to health care, I find higher-ranked employees at GE were more susceptible to a shorter lifespan,” Nicholas concludes in the paper. Job stress may vary... View Details

Keywords: by Jay Fitzgerald

17 Aug 2023
Research & Ideas

‘Not a Bunch of Weirdos’: Why Mainstream Investors Buy Crypto

Retail's Hot Feature Hurts Low-Income Shoppers Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers The Dark Side of Fintech Borrowing Feedback or ideas to share? Email the Working View Details

Keywords: by Ben Rand

01 Jan 2020
What Do You Think?

Why Not Open America's Doors to All the World’s Talent?

the abuse of H-1B visas is as old as the program itself. “I had 3 trainees; each learned a different facet of my job. None of them had near the knowledge or experience as me. I was the lucky American who found View Details

Keywords: by James Heskett; Technology

27 Feb 2023
Research & Ideas

How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

daycare for a child, or maybe they have another job because you only employ them part-time to avoid paying for healthcare benefits." You Might Also Like: Employee Feedback: The Key to Retention During the Great Resignation Your Best Employees Are Burning Out: A... View Details

Keywords: by Ben Rand; Retail

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

UNLEASHED: The Unapologetic Leader's Guide to Empowering Everyone Around You by Frances Frei and Anne Morriss. Copyright 2020 Frances Frei and Anne Morriss. All rights reserved. About the Author Kristen Senz is a writer and social media... View Details

Keywords: by Kristen Senz

07 Jul 2019
HBS Case

Walmart's Workforce of the Future

be our people. It will be our humanity that drives our creativity, powers our competitive spirit, and keeps us out in front.” Technology changes the nature of work But at the same meeting, McMillon also acknowledged how technology changes... View Details

Keywords: by Julia Hanna; Retail

25 Feb 2019
Research & Ideas

How Gender Stereotypes Kill a Woman’s Self-Confidence

Gerdeman is senior editor at Harvard Business School Working Knowledge. Image: Willbrasil21 Related Reading: Women Receive Harsher Punishment at Work Than MenSponsorship... View Details

Keywords: by Dina Gerdeman

18 May 2022
Research & Ideas

Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

everyone into the mainstream banking system, the authors suggest. “A blanket push for people to become banked is maybe not the policy response that is going to be the most effective for helping these consumers,” Williams says. Related reading from the View Details

Keywords: by Rachel Layne; Financial Services

07 Apr 2023
Research & Ideas

When Celebrity ‘Crypto-Influencers’ Rake in Cash, Investors Lose Big

Holds Companies Accountable Is There a Method to Musk’s Madness on Twitter? Managers, Your Employees Don’t Want to Be Facebook ‘Friends’ Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Kristen Senz

13 May 2024
Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

Price Hikes How Much More Would Holiday Shoppers Pay to Wear Something Rare? With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines Feedback or ideas to share? Email the Working View Details

Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail

05 Aug 2022
Research & Ideas

Why People Crave Feedback—and Why We’re Afraid to Give It

Get the Best of You, Change the Narrative Related reading from the Working Knowledge Archives Reflecting on Work Improves Job Performance Feedback or ideas to share? Email the... View Details

Keywords: by Michael Blanding

13 Dec 2022
Research & Ideas

The Color of Private Equity: Quantifying the Bias Black Investors Face

Founders: An Entrepreneur’s Dilemma Fencing Off Silicon Valley: Cross-Border Venture Capital and Technology Spillovers Financial Distancing: How Venture Capital Follows the Economy Down and Curtails Innovation Feedback or ideas to share? Email the View Details

Keywords: by Pamela Reynolds; Financial Services

04 Jan 2017
What Do You Think?

How Much Bureaucracy is a Good Thing in Government and Business?

Summing Up: Are Bureaucracies Worth Improving? Several messages emerge from responses to this month’s column on the worthiness of bureaucracies. In general, there is a wide range of thinking about the value of bureaucracies and work done... View Details

Keywords: by James L. Heskett

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

deliberate—and therefore not always easy to eliminate. “There’s not one silver bullet,” says Feldberg. “In reality, companies need to approach these issues from multiple angles and be persistent in and consistently monitor their efforts.” Read more about Feldberg’s and... View Details

Keywords: by Pamela Reynolds

21 Sep 2022
Research & Ideas

You Don’t Have to Quit Your Job to Find More Meaning in Life

Is Happiness at Work Really Attainable? Related reading from the Working Knowledge Archives Recovering from the Need to Achieve Feedback or ideas to share? Email the View Details

Keywords: by Shalene Gupta

09 Jun 2022
HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

more money to do the job or you make the job easier to do.” Given the critical nature of the crisis, the company opted to do both. In addition to raising wages, it also sought to ease the burden and lower its attrition rate for new warehouse associates View Details