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- All HBS Web
(1,815)
- People (1)
- News (415)
- Research (1,161)
- Multimedia (14)
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- 10 Jul 2000
- Research & Ideas
Privatization and the New European Economy
almost half of its stock was acquired by the SairGroup, a unit of Swissair; as of last April, their stake in the airline climbed to 85 percent. The move to the private sector has Sabena flying high. Its number of passengers has doubled... View Details
- 02 Jan 2020
- Op-Ed
Medicare for All or Public Option: Can Either Heal Health Care?
pay-as-you-go actuarial basis. The public discourse about Medicare for All is deceptively appealing. The health care program for the nation’s seniors is highly prized by Medicare beneficiaries—85 percent say they’re satisfied. Who can... View Details
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
Editor's Note: Harvard Business School professors James Heskett, W. Earl Sasser, and Leonard A. Schlesinger literally wrote the book on service industry management with The Service Profit Chain. Now the trio is back with What Great... View Details
- 06 Oct 2011
- What Do You Think?
How Will the ‘Moneyball Generation’ Influence Management?
Gaurav Goel: "Analytics is a powerful weapon but we need prudent processes for data capture that ensure a consistent quality of data." The tone of responses suggested that there was little question that the analytics of "deep indicators" would be... View Details
Keywords: by James Heskett
- 12 Oct 1999
- Research & Ideas
Rapid Response: Inside the Retailing Revolution
trucks unload their just-in-time goods from automated distribution centers on a weekly basis, and the variety of products available is seemingly infinite. A typical department store now stocks some 800,000 items, with that number climbing to one to two million in... View Details
- 24 Jul 2000
- Research & Ideas
Global Brands: Connecting With Consumers Across Boundaries
panelists at a Global Alumni Conference session addressing the topic "Global Brands: Connecting with Consumers across Boundaries," chaired by HBS associate professor Nancy F. Koehn, a business historian and author of the... View Details
Keywords: by James E. Aisner
- 24 Jul 2000
- Research & Ideas
Something Ventured, Something Gained: A European View of Venture Capital
States. But that was then; this is now. Just in the past few years, said Lerner, "we've seen a lot more syndication transactions across the United States and Europe and more early-stage involvement by firms in England and the... View Details
- 05 Aug 2002
- What Do You Think?
Is Platform Leadership Old Hat or the Wave of the Future?
Summing Up Platform leadership, the process by which base technologies are developed and on which innovations created by many entrepreneurs can be based, may be characteristic of the knowledge economy. But... View Details
Keywords: by James Heskett
- 01 Jul 2019
- What Do You Think?
Are Super Stretch Goals Only for the Very Young?
group. “Super Stretch Goals are for the agile, small groups, for two reasons. One. Missionary zeal and commitment is easily caught by small groups, particularly those who are out to show the world who they are Two. Super Stretch Goals... View Details
Keywords: by James Heskett
- 29 May 2006
- What Do You Think?
How Important Is the “Service Sector Effect” on Productivity?
to work long hours at a time when people in some other countries increasingly stand by watching them do it. James Surowiecki, in a piece last year in The New Yorker, argued that the more that Americans work,... View Details
- 06 May 2015
- What Do You Think?
Are You Ready for Personalized Predictive Analytics?
don't know we have can be exciting, efficient, and energizing. Or it can be fearsome, enervating, and subject to mistakes ranging from foolish to fatal. That's the sense provided by responses to this month's column. There was enthusiasm... View Details
Keywords: by James Heskett
- 03 Nov 2003
- What Do You Think?
Can Investors Have Too Much Accounting Transparency?
it, "We cannot look at investor losses as the only benchmark to evaluate the costs of Sarbanes-Oxley. One must also consider the cost of capital if confidence in the markets does not return…Unfortunately, you cannot legislate morality..." This theme was... View Details
Keywords: by James Heskett
- 02 Oct 2000
- What Do You Think?
What Lies Beyond NAFTA?
economies. The conclusion is that it has created jobs on both sides of the border while sharpening the ability of Mexican companies to compete. The Mexican business community is learning to cope not only with foreign competitors, but also with rising labor costs caused... View Details
Keywords: by James Heskett
- 02 May 2005
- What Do You Think?
Where is Consumer Generated Marketing Taking Us?
the time, I bet he would have spent significant time on the online underground." Fernando Polo dismissed the potential pitfalls of bias caused by listening only to outspoken users of the Internet by... View Details
Keywords: by James Heskett
- 08 Apr 2015
- What Do You Think?
Are Technology Companies Ripe for Disruption?
can actually use." Paul Hamilton-Smith opined that software companies "mostly subsist from their renewal revenue stream. That stream is generated by 'new and improved' software versions." And Julian Lowe commented that... View Details
- 02 Jul 2001
- What Do You Think?
Built to Last or Bought to Sell?
stimulated by advocates of agency theory over the past two decades. And it brings to mind the old Milton Friedman axiom that the business of business is to make money (presumably more than the average for the market and for long periods... View Details
Keywords: by James Heskett
- 05 Mar 2001
- What Do You Think?
Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?
To some degree, this has exacerbated the challenge to those responsible for staffing these activities by creating more frequent peaks and valleys in demands for talent. Are there lessons for human resource management in what is being done... View Details
Keywords: by James Heskett
- 03 Sep 2014
- What Do You Think?
Who Should Choose Your Boss?
the world choosing a leader for an organization is a primary responsibility of a board of directors. But others tempered that judgment with a variety of cautions. Richard Belloff made the base case by saying "The Board should choose... View Details
- 10 Mar 2011
- What Do You Think?
To What Degree Does the Job Make the Person?
(people who experience no hormonal change and cannot adapt) leave or are forced out." While ignoring the question of chemical change, dependencies that were posed by several respondents may suggest opportunities for future research.... View Details
Keywords: by James Heskett