by James Sebenius - Publications - Faculty & Research - Harvard Business School

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29 May 2006
What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

to work long hours at a time when people in some other countries increasingly stand by watching them do it. James Surowiecki, in a piece last year in The New Yorker, argued that the more that Americans work,... View Details

Keywords: by James Heskett; Service

10 Jul 2000
Research & Ideas

The State of the Markets

High on every agenda as well, of course, is the use and impact of technology, and that was the focus of a Global Alumni Conference session hosted by HBS professor Richard Nolan. Titled "Technology and the Future of the Financial... View Details

Keywords: by James E. Aisner

03 Oct 2005
What Do You Think?

What’s the Future of Globally Organized Labor?

What do you think? Original Article Two contrasting news stories caught my eye over the past couple of months. The first involved the strike, at least initially unsuccessful, by the mechanics' union at Northwest Airlines in an attempt to... View Details

Keywords: by James Heskett

04 Jul 2005
What Do You Think?

How Can Business Schools Be Made More Relevant?

research, Paula Thornton commented that "trying to get professors to pick up studies that are needed by the business community has been frustrating." Arthur Fullerton includes on his list of today's curricular inadequacies:... View Details

Keywords: by James Heskett

03 May 2004
What Do You Think?

How Much Is Enough?

lives we must continue to push for more." But Mal Watlington poses perhaps the most challenging question: "The history of philosophy is filled with great thinkers who advise us to seek balance in life, yet the history of the world appears to be driven View Details

Keywords: by James Heskett

07 Jan 2002
What Do You Think?

Did Consumer Behavior Tracking Come of Age on September 11?

age and with it comes a price: privacy. If monitoring is a good way to provide security, so be it." Have we become so accustomed, however gradually, to the idea of oversight that surveillance in the name of transparency is a mere increment in a long-established... View Details

Keywords: by James Heskett

03 Dec 2001
What Do You Think?

What Happens When the Sumo Master Learns Judo?

the greater the likelihood that it will not be a major player in future competitions in rapidly changing environments. —Professor James Heskett Both Dennis Crane and Richard Eckel suggested that a broader view of the competitive spectrum... View Details

Keywords: by James Heskett

01 Sep 2006
What Do You Think?

Are We Ready for Self-Management?

Summing Up Predominant reactions to notions of self-management explored in this month's column could perhaps be described best by two words, "enthusiasm" and "skepticism." Many respondents felt that the concepts should... View Details

Keywords: by James Heskett

17 Sep 2001
What Do You Think?

What Is “Business as Usual” After September 11?

be subtle, but real. —Professor James Hesket Changes in organizations, according to respondents, will be subtle, but real. Perhaps the most interesting opinions on this topic were set forth by Niklas... View Details

Keywords: by James Heskett

05 Aug 2015
What Do You Think?

What Happened to the ‘Innovation, Disruption, Technology’ Dividend?

characterized those urging patience. As he put it, “The computer was created by Babbage in the 18th century We only started seeing the pervasive benefits from computing in the last 10-15 years. Today’s innovations will bring real... View Details

Keywords: by James Heskett; Computer; Technology

March 1999
Article

Discussion of "Engineering Bureaucracy: The Genesis of Formal Policies, Positions, and Structures in High-Technology Firms" by James N. Baron, M. Diane Burton, and Michael T. Hannan

By: Josh Lerner

Keywords: Information Technology; Organizational Structure; Engineering; Technology Industry

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10 Sep 2001
What Do You Think?

Do MBAs Need More Street Smarts?

Summing Up Summing up the unusually large number of responses to the piece on street smarts, the consensus is that they represent skills taught by experience, role models, and experiential learning techniques such as case analysis and... View Details

Keywords: by James Heskett

04 Jun 2001
What Do You Think?

What’s the Future of the Subscription Model?

customers. Any company pursuing the subscription model by taking its customers for granted should be pursuing another model." Another view is that Internet companies will return to the subscription model given their signal lack of... View Details

Keywords: by James Heskett

03 Jul 2013
What Do You Think?

What Are the Limits of Transparency?

will be maintained." Phillip Clark weighed in with this view: "Wisdom and trust determine transparency. The comfort and motives you sense from those providing the information determines how much you will believe Transparency is doomed View Details

Keywords: by James Heskett

07 Jul 2003
What Do You Think?

Can We Have Too Much Productivity Improvement?

global economy and the Internet were cited by some as being responsible for the current dilemma. John van Heteren paraphrased several respondents when he opined that "I believe that the existing definition in your article was not... View Details

Keywords: by James Heskett

30 Jul 2001
What Do You Think?

What’s the Future of Corporate Governance?

pays for it? Should there be an independent firm that is appointed by the SEC?" What do you think? Original Article Observers such as Jay Lorsch, in his book Pawns and Potentates, has argued that boards of directors often have... View Details

Keywords: by James Heskett

04 Aug 2011
What Do You Think?

How Dangerous Is Common Sense to Managers?

Summing Up Does Common Sense Impede Change? Common sense is the decision-maker's friend when the decision has to be made rapidly, with a minimum of research or formal theory, with no more than moderate risk or consequences, and by... View Details

Keywords: by James Heskett

01 May 2000
What Do You Think?

Can You Hard-Wire Performance?

viable alternative. Original Article Several months ago, the General Electric Company announced that it had closed a deal with Boeing that specified that only GE aircraft engines would be installed on the newest version of 777 aircraft built and sold View Details

Keywords: by James Heskett

07 Sep 2016
What Do You Think?

How Can the Threat of Networks Be Reduced?

SUMMING UP Are Computers and Tech-Driven Networks In Their Twilight Years? Issues raised by the ascendancy of network technology are many and varied, judging from responses to this month’s column based on Joshua Cooper Ramo’s book, The... View Details

Keywords: by James Heskett

04 Apr 2005
What Do You Think?

Can an Organization’s “Deep Smarts” Be Preserved?

Summing Up This month's column appears to have struck a chord with those who lament the continuing loss of implicit knowledge buried inside the heads of experienced leaders (termed "deep smarts" by Dorothy Leonard and Walter... View Details

Keywords: by James Heskett

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