by Anne Kavanagh - Publications - Faculty & Research

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09 Jan 2013
Sharpening Your Skills

Sharpening Your Skills: Understanding Customers

Addiction to Service Heroes In their new book, Uncommon Service, coauthors Frances Frei and Anne Morriss show it is possible for organizations to reduce costs while dramatically enhancing customer service. The key? Don't try to be good at... View Details

Keywords: Re: Multiple Faculty

29 Jun 2010
First Look

First Look: June 29

contracts model of vertical integration choices into a standard perfectly-competitive international trade framework. Integration decisions are driven by a trade-off between the pecuniary benefits of coordinating production decisions and... View Details

Keywords: Martha Lagace