Publications

September 2007 (Revised October 2007)
Supplement

Children's Hospital and Clinics (B)

By: Amy C. Edmondson, Ingrid M. Nembhard and Kate Roloff

Explores the numerous initiatives Children's Hospital and Clinics has undertaken to improve patient safety since the late 1990s--from the perspective of 2007. The case thus updates the A case by revisiting the hospital to find out what happened as a result of the... View Details

Keywords: Safety; Change Management; Organizational Culture; Organizational Structure; Legal Liability; Leadership; Management Teams; Health Industry

September 2007 (Revised May 2009)
Supplement

Leading Change at Simmons (C)

By: Amy C. Edmondson and Tiziana E. Casciaro

Keywords: Change

August 2007 (Revised January 2008)
Supplement

Turnaround at the Veterans Health Administration (B)

By: Amy C. Edmondson and Brian R. Golden

Keywords: Health; Government and Politics; Health Industry

May 2007 (Revised May 2010)
Teaching Note

Leading Change at Simmons (TN) Case Series

By: Amy C. Edmondson and Tiziana E. Casciaro

Keywords: Leadership; Change

February 2007 (Revised April 2013)
Teaching Note

Phase Zero: Introducing New Services at IDEO (TN) (A) and (B)

By: Amy C. Edmondson

Keywords: Business Growth and Maturation

2007
Article

Three Perspectives on Team Learning: Outcome Improvement, Task Mastery, and Group Process

By: Amy C. Edmondson, James R. Dillon and Kate Roloff

The emergence of a research literature on team learning has been driven by at least two factors. First, longstanding interest in what makes organizational work teams effective leads naturally to questions about how members of newly formed teams learn to work together... View Details

Keywords: Learning; Organizational Culture; Performance Improvement; Practice; Groups and Teams; Research; Adaptation; Cooperation

November 2006
Article

Facing Ambiguous Threats

By: Michael A. Roberto, Richard M.J. Bohmer and Amy C. Edmondson

2006
Working Paper

When Learning and Performance Are at Odds: Confronting the Tension

By: Sara J. Singer and Amy C. Edmondson

Read Now

June 2006 (Revised March 2013)
Supplement

Phase Zero: Introducing New Services at IDEO (B)

By: Amy C. Edmondson and Kathryn S. Roloff

Keywords: Consulting Industry

April 2006 (Revised October 2006)
Case

Dansko, Inc.

By: Amy C. Edmondson and Victoria Winston

For the past 18 months, Mandy Cabot had worried that the shoe business she had built into a thriving operation with $90 million in annual revenue and over 110 employees might instead be a "house of cards." The management philosophy that had guided Dansko's growth,... View Details

Keywords: Organizational Culture; Revenue; Experience and Expertise; Employee Relationship Management; Mergers and Acquisitions; Management Teams; Apparel and Accessories Industry

Educators

April 2006 (Revised April 2008)
Teaching Note

YUM! Brands, Inc: A Corporate Do-Over (TN)

By: Frances X. Frei and Amy C. Edmondson

Keywords: Food and Beverage Industry

March 2006
Background Note

Influencing Customer Behavior in Service Operations

By: Frances X. Frei and Amy C. Edmondson

Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details

Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry

Educators

February 2006
Article

How Values Backfire: Leadership, Attribution and Disenchantment in a Values-Driven Organization

By: Sandra Cha and Amy Edmondson

Keywords: Values and Beliefs; Leadership; Organizations

2006
Working Paper

Too Hot to Handle? Engaging in Hot Conflict to Make Better Decisions and Build Resilient Management

By: Amy C. Edmondson and Diana M. Smith

2005
Working Paper

Silent Saboteurs: How Implicit Theories of Voice Inhibit the Upward Flow of Knowledge in Organizations

By: James R. Detert and Amy C. Edmondson

This article examines, in a series of three studies, how people working in organizational hierarchies wrestle with the challenge of upward voice. We first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input... View Details

Keywords: Prejudice and Bias; Working Conditions; Knowledge Management; Attitudes; Organizational Culture

Read Now

July 2005
Class Lecture

Organizational Learning in the Face of Ambiguous Threats

By: Richard M.J. Bohmer, Amy C. Edmondson and Michael Roberto

Keywords: Organizational Change and Adaptation

June 2005 (Revised May 2018)
Teaching Note

Columbia's Final Mission: A Multimedia Case

By: Michael Roberto, Richard M.J. Bohmer, Amy C. Edmondson and Erika Ferlins

Teaching Note to 305-032. View Details

Keywords: Aerospace Industry

March 2005
Supplement

Ninth House: e-Learning Software (B)

By: Amy C. Edmondson and Hanna Rodriguez-Farrar

Supplements the (A) case. View Details

Keywords: Learning; Software; Education Industry; Information Technology Industry

February 2005 (Revised March 2013)
Case

Phase Zero: Introducing New Services at IDEO (A)

By: Amy C. Edmondson and Laura Feldman

Focuses on whether world-renowned product design firm IDEO's new customer service fits with the firm's strategic position and organization capabilities. Over the course of IDEO's 13-year history, an increasing share of revenues are a result of "Phase 0"... View Details

Keywords: Strategy; Service Operations; Product Design; Infrastructure; Customer Focus and Relationships; Innovation and Invention; Service Industry; Boston; United States

Educators