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  • 25 Oct 2011
  • First Look

First Look: October 25

  PublicationsJoining a Nonprofit Board: What You Need to Know Authors:Marc J. Epstein and F. Warren McFarlan Publication:Jossey-Bass/Wiley, 2011 An abstract is unavailable at this time. Publisher's Link:... View Details
Keywords: Sean Silverthorne
  • January–February 2018
  • Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details
Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior
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  • 2017
  • Working Paper

Cluster Mapping as a Tool for Development

By: Christian H.M. Ketels
This report builds on the foundational work on cluster mapping that Prof. Michael E. Porter has led at the Institute for Strategy and Competitiveness (ISC), Harvard Business School over the last two decades. He launched the U.S. Cluster Mapping Initiative in the late... View Details
Keywords: Industry Clusters; Development Economics
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  • 11 Feb 2015
  • HBS Seminar

EVENT POSTPONED - Ohad Barzilay, Tel Aviv University

  • 03 Oct 2023
  • Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

affect series. And in this test, we can actually classify you through a series of of simple questions. It's in the book, but it's also on the website for the book. So you can take it really, really easily just with a few clicks. And you... View Details
Keywords: by HBS Staff
  • 2024
  • Case

EPCorp: Convincing the C-Suite

By: Jacob M. Cook
In EPCorp: Convincing the C-Suite, Shivani Bahl is attempting to sell EPCorp's CEO, Debbie Sullivan, on her ideas for not only a new website upgrade but also a more expansive vision on how data and Generative AI can be used to grow the company. Debbie is understandably... View Details
Keywords: AI and Machine Learning; E-commerce; Growth and Development Strategy
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  • 27 Sep 2011
  • First Look

First Look: September 27

Website Yelp.com and restaurant data from the Washington State Department of Revenue. Because Yelp prominently displays a restaurant's rounded average rating, I can identify the causal impact of Yelp ratings on demand with a regression... View Details
Keywords: Sean Silverthorne
  • Web

Privacy Notice | About

Privacy Notice This Privacy Notice applies to www.hbs.edu and other Harvard Business School websites that link to this Privacy Notice (the “Sites”). Harvard Business School understands that the privacy of its users is important. To that... View Details
  • 16 Nov 2016
  • Research & Ideas

Turning One Thousand Customers into One Million

First 1,000 Customers, we explored how these two-sided platforms got their start and attracted a significant number of early adopters based on a Harvard Business School case that professor Teixeira wrote with Morgan Brown. “Airbnb maintained a culture of testing many... View Details
Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations
  • 17 Feb 2020
  • Sharpening Your Skills

How Entrepreneurs Can Find the Right Problem to Solve

outreach should be done on multiple platforms and carefully crafted to answer only one or two hypotheses. These hypotheses are commonly, “Is this where we can reach this audience if we want to market to them?” and “Are they interested enough to click and learn more?”... View Details
Keywords: by Julia Austin
  • 03 May 2024
  • Research & Ideas

How Much Does Proximity Influence Startup Innovation? 20 Meters' Worth to Be Exact

of each firm, including the actual walking distances between offices, to determine if and how much neighboring companies influenced each other’s website technologies, or “tech stack.” A company’s tech stack fundamentally shapes a... View Details
Keywords: by Ben Rand
  • 22 Nov 2016
  • First Look

November 22, 2016

November 2016 Quarterly Journal of Economics Stereotypes By: Bordalo, Pedro, Katherine Baldiga Coffman, Nicola Gennaioli, and Andrei Shleifer Abstract—We present a model of stereotypes based on Kahneman and Tversky's representativeness heuristic. A decision maker... View Details
Keywords: Sean Silverthorne
  • August 2019
  • Article

When and How to Diversify—A Multicategory Utility Model for Personalized Content Recommendation

By: Yicheng Song, Nachiketa Sahoo and Elie Ofek
Sometimes we desire change, a break from the same or an opportunity to fulfill different aspects of our needs. Noting that consumers seek variety, several approaches have been developed to diversify items recommended by personalized recommender systems. However,... View Details
Keywords: Recommender Systems; Personalization; Recommendation Diversity; Variety Seeking; Collaborative Filtering; Consumer Utility Models; Digital Media; Clickstream Analysis; Learning-to-rank; Consumer Behavior; Media; Customization and Personalization; Strategy; Mathematical Methods
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  • Web

U.S. Cluster Mapping Project - Institute For Strategy And Competitiveness

of U.S. competitiveness are regional, and clusters are a central part of this framework. To fuel this region-based effort, the U.S. Cluster Mapping website offers statistical and visual data that assess business environment... View Details
  • 04 Nov 2011
  • Working Paper Summaries

Multi-Sided Platforms

Keywords: by Andrei Hagiu & Julian Wright
  • Web

Research Services - Faculty & Research

directly with faculty to summarize and promote new research on its site. The Faculty & Research website allows public access to many publications of the faculty, including working papers and academic research articles. HBS has a full-time... View Details
  • Fast Answer

Access to newspapers and other popular publications

the Find menu on the Baker Library website (View Details
  • 01 Sep 2023
  • News

Money Does Grow on (Family) Trees

subscription-based website would quickly become the world’s largest genealogy company, allowing users to build and share their family trees, digitizing and indexing vast troves of genealogical data, ever increasing through the acquisition... View Details
Keywords: April White; Illustrations by Fabio Consoli; News, Library, Internet, and Other Services; Information
  • 10 Feb 2022
  • Research & Ideas

Why Are Prices So High Right Now—and Will They Ever Return to Normal?

some categories,” he says. “Those shortages are putting pressure on prices. And they're still contributing to the high levels of inflation we see now.” Shifting shortages on store shelves To examine the relationship between stockouts and inflation, the researchers... View Details
Keywords: by Rachel Layne
  • Web

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

ICHOM Website Principles of Measuring the Cost of Care Cost is the actual expense of patient care , not the charges billed or collected Cost should be measured around the patient Cost should be aggregated over the full cycle of care for... View Details