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  • All HBS Web  (1,633)
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  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

identity. There are numerous historical and current examples of companies forced to face the external shocks of disruptive innovators or shifts in consumer demand. Raffaelli mentions that many Swiss mechanical watch companies had to... View Details
Keywords: by Carmen Nobel
  • 29 May 2018
  • First Look

New Research and Ideas, May 29, 2018

Bob Iger, newly appointed CEO of The Walt Disney Company, proudly watched the parade go by, but concerned for the future of the global corporation, he turned to colleagues and asked, “How many characters in this parade were created by... View Details
Keywords: Dina Gerdeman
  • 22 Nov 2010
  • Research & Ideas

Seven Strategy Questions: A Simple Approach for Better Execution

Your personal attention is the critical catalyst to focus your entire organization on the strategic uncertainties that keep you awake at night. After all, everyone watches what the boss watches. I will discuss how you can use this... View Details
Keywords: by Robert Simons
  • 04 May 2021
  • Book

Best Buy: How Human Connection Saved a Failing Retailer

treasuring relationships through unconditional love, infinite support, and the constant fostering of growth, to watching colleagues grow beyond their own expectations by helping them do new things and take on more responsibility. As... View Details
Keywords: by Michael Blanding; Retail
  • 21 Oct 2022
  • Research & Ideas

People Trust Business, But Expect CEOs to Drive Social Change

Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details
Keywords: by Scott Van Voorhis
  • 20 Aug 2020
  • Book

From the Plow to the Pill: How Technology Shapes Our Lives

chatting with their friends and watching some shows, that’s fine. If they’re building with blocks on Minecraft, rather than with Legos, I’m not sure that’s fundamentally different. The technology has no moral component. And during COVID,... View Details
Keywords: by Dina Gerdeman
  • 15 Nov 2022
  • Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

data-id=_/mDiFwaKGIcrwxD50eGAV][/div] TikTok’s short-form video content is designed for short attention spans, but sampling seems to lead to craving—people rarely watch just one. Among digital media, the data show TikTok holds its billion... View Details
Keywords: by John Deighton and Leora Kornfeld
  • 11 Feb 2002
  • Research & Ideas

The Quiet Leader—and How to Be One

where you work—and I think in most places there are some people who just seem to have a talent or a skill at moving things forward in difficult situations—and watch them. Try to see what they do, and try to do some of it. See how what... View Details
Keywords: by Martha Lagace
  • 27 Jul 2020
  • Book

Reflection: The Pause That Brings Peace and Productivity

Some of the managers took advantage of quiet periods when they were doing other things, like exercising, cooking, or commuting to work. “In the car,” one manager said, “I find it really easy to concentrate because there’s nobody talking to me, and you can View Details
Keywords: by Dina Gerdeman
  • 04 Jan 2022
  • Research & Ideas

Scrap the Big New Year's Resolutions. Make 6 Simple Changes Instead.

it’s not too late to pick up classic works of literature—he especially likes Jane Austen—as a way to practice putting yourself in someone else’s shoes. “Their shoes probably stink, but that’s what you need to do,” he says. 5. Watch the... View Details
Keywords: by Kristen Senz
  • 20 Apr 2021
  • Book

A Simple Question That Can Guide Companies to Epic Success

below. Book Excerpt Think Value, Not Profit By Felix Oberholzer-Gee There are few better places to observe value creation than outside the entrance of an Apple store. Watch customers as they exit with their elegant, beautifully packaged... View Details
Keywords: by Danielle Kost
  • 26 Jun 2020
  • Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

delivers food to victims CEO Takeshi Niinami of Lawson, a chain of convenience stores, watched out his Tokyo office window as skyscrapers swayed. Just minutes before the tsunami reached the Tohoku shore, he sent an order to employees:... View Details
Keywords: by Dina Gerdeman
  • 20 Apr 2011
  • Research & Ideas

Blind Spots: We’re Not as Ethical as We Think

trainer (who might charge up to $100 an hour) with the threat of a cancellation fee, clients precommit to their "should" self, ensuring that they will work out rather than giving into the strong pull of the "want" self and View Details
Keywords: by Sean Silverthorne
  • 13 Nov 2017
  • Research & Ideas

Want to Be Happier? Spend Some Money on Avoiding Household Chores

Whillans says. “Employers could offer workers a couple extra discretionary days where they can stay home just because they want to watch Netflix on a Friday. Companies should start looking at these ideas as a potential path to greater... View Details
Keywords: by Dina Gerdeman
  • 03 Oct 2005
  • Research & Ideas

The Truck Driver Who Reinvented Shipping

Fayetteville, North Carolina, to Hoboken, New Jersey. Arriving in Hoboken, McLean was forced to wait hours to unload his truck trailer. He recalled: "I had to wait most of the day to deliver the bales, sitting there in my truck, View Details
Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace
  • 25 Oct 2022
  • Research & Ideas

Is Baseball Ready to Compete for the Next Generation of Fans?

will take maybe two or three years to sort out whether betting is a medium- to long-term phenomenon versus something that could be viewed as a fad. Also, I think that when betting is an endemic part of any sport, it raises the ante for player security and for View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Media & Broadcasting; Sports
  • 06 Sep 2011
  • Research & Ideas

Cheese Moving: Effecting Change Rather Than Accepting It

Zed, and Big. As we watch their lives unfold and intersect, we discover that instead of just reacting to change and chasing the cheese, each of us has the ability to escape the maze or even reconfigure the maze to our liking. We can... View Details
Keywords: by Carmen Nobel
  • 06 Aug 2019
  • Cold Call Podcast

Super Bowl Ads Sell Products, but Do They Sell Brands?

road. He goes on to say, "When there's no man around, Goodyear should be." It probably shouldn't be surprising that advertisers took a chauvinistic tone for spots appearing on a game that was expected to be watched mostly by... View Details
Keywords: Advertising; Sports; Entertainment & Recreation; Media & Broadcasting
  • 27 Feb 2006
  • Research & Ideas

When Rights of First Refusal Are a Bad Deal

And we've helped set up the New England Program for Kidney Exchange. And I'm the chair of a committee of the American Economic Association to recommend changes that we should make in the marketplace for new Ph.D. economists. As is the case with the study of contracts,... View Details
Keywords: by Sean Silverthorne; Construction; Real Estate; Entertainment & Recreation
  • 13 Feb 2012
  • Research & Ideas

The Case Against Racial Colorblindness

hired to watch videos of the sessions on mute, rating the perceived friendliness of the white participants based on nonverbal cues. Alas, the participants who attempted colorblindness came across as especially unfriendly, often avoiding... View Details
Keywords: by Carmen Nobel
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