Virtual Learning - Publications - Faculty & Research

07 Nov 2006
First Look

First Look: November 7, 2006

in the form of implied accusations or aggravated tones of voice. These dynamics are virtually inevitable, even when managers try hard to avoid them. We introduce the distinction between hot and cool topics to help clarify when avoiding... View Details

Keywords: Sean Silverthorne

01 Aug 2005
Research & Ideas

How to Choose the Best Deal

negotiations are linked, BATNAs are rarely this cut-and-dried. Judging success with one seller is virtually impossible when you don't know what the second seller might be willing to do. Jim doesn't have a sure fallback. If talks with one... View Details

Keywords: by Michael Wheeler

11 Jan 2011
First Look

First Look: Jan. 11

painful, difficult journey. It's trial and error, endless effort, and slowly acquired personal insight. Many managers never complete the journey. At best, they just learn to get by. At worst, they become terrible bosses. This new book... View Details

Keywords: Sean Silverthorne

16 Mar 2003
Research & Ideas

At the Center of Corporate Scandal Where Do We Go From Here?

compensation. We would note similar problems if we were to look at auditors, at investment analysts, at rating agencies, at virtually every aspect of the governance system in our economy. It's not true of every one of every kind of... View Details

Keywords: by Kim B. Clark

08 Jul 2008
First Look

First Look: July 8, 2008

digitization of information goods have changed the commercial landscape: Virtual shelf space is infinite, consumers can search through innumerable options, and the marginal cost of reproducing and distributing products is low. What does... View Details

Keywords: Martha Lagace

09 Apr 2019
First Look

New Research and Ideas, April 9, 2019

419-039 Note on Managing Workforce Reductions Each individual who enters an organization will, at some point, leave. And yet most future leaders spend significantly more effort learning about recruiting than departures, despite the... View Details

Keywords: Dina Gerdeman

22 Jun 2021
Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

absent in the “2020-2021 Class of Lift Outs.” The lack of cultural integration may even be a short-term plus, freeing new recruits to devote their energies entirely to the tasks at hand, without the cognitive burden and social stress of View Details

Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel

03 Mar 2009
First Look

First Look: March 3, 2009

capabilities that enable consistent execution can also hinder learning and innovation, leaving organizations rigid and inflexible. By optimizing their processes for efficiency in the short term, organizations become brittle. In the... View Details