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- All HBS Web (555)
- Faculty Publications (103)
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- 03 Jan 2017
- First Look
January 3, 2017
exists—within which any mutually acceptable deals fall—and, if it does, where such a zone is located. In tandem with its value in practice, BATNA has become a wildly successful acronym (with over 17 million Google results). Yet the... View Details
Keywords: Carmen Nobel
- 23 Oct 2012
- First Look
First Look: October 23
competition is restricted. Using 28 million vehicle emissions tests from more than 11,000 facilities, we show that increased competition is associated with greater inspection leniency, a service quality attribute that customers value but... View Details
Keywords: Sean Silverthorne
- 17 Jan 2012
- First Look
First Look: January 17
its no-frills offering. LAN came to that insight by analyzing the major assets that the models share and the compatibility of the models' operational resources and capabilities. It recognized that the more the models have in common, the more likely they are to generate... View Details
Keywords: Sean Silverthorne
- 10 Oct 2011
- Research & Ideas
Retailing Revolution: Category Killers on the Brink
consider but the appropriateness of each again depends on the type of product category, the technological savvy of the clientele, and the nature of the customer experience currently offered in the store. In some cases, a retailer may need... View Details
- 04 Oct 2004
- Research & Ideas
Start to Measure Your E-commerce Success
payoffs of e-commerce operational and capital investments are necessary to demonstrate the value creation of e-commerce initiatives and to obtain additional resources for critical e-commerce projects. The measures are essential to monitor... View Details
Keywords: by Marc J. Epstein
- 09 Jun 2003
- Research & Ideas
The Challenge of the Multi-site Nonprofit
unique characteristics that differentiate them from for-profit concerns: The real value creators for nonprofits are the dispersed units, where money is raised and good deeds accomplished. With for-profits, headquarters is usually where... View Details
Keywords: by Sean Silverthorne
- 29 Sep 2003
- Research & Ideas
Why Managing Innovation is Like Theater
next attempt. In appropriate conditions—only in appropriate conditions—you can gain more value from experience than from up-front analysis. In certain kinds of work, even if... View Details
Keywords: by Rob Austin & Lee Devin
- 29 May 2009
- Research Event
Business Summit: Introduction to the Future of Market Capitalism
cultivating the appropriate understanding, skills, and values in future leaders. For more coverage and video:... View Details
Keywords: Re: Joseph L. Bower
- 01 Oct 2001
- Research & Ideas
Five Questions for James Austin
by the two organizations discovering, incrementally, opportunities for mutually beneficial value creation. The closer collaboration is fostered by a perception of shared objectives and values and a growing... View Details
Keywords: by Carla Tishler
- 23 Oct 2018
- First Look
New Research and Ideas, October 23, 2018
Organizations: Chapter 7 The Value Structure of Technologies, Part 2: Technical and Strategic Bottlenecks as Guides for Action By: Baldwin, Carliss Y. Abstract—The purpose of this chapter is to present analytic tools based on functional... View Details
Keywords: Dina Gerdeman
- 21 Nov 2006
- First Look
First Look: November 21, 2006
firms to anticipate changes and provide opportunities to increase the value of the customer base. They then identify the conditions under which the new metrics would be appropriate and offer a process for... View Details
Keywords: Sean Silverthorne
- 02 Sep 2010
- What Do You Think?
How Transparent Should Boards Be?
immediately fell more than $13 billion. Now assume that you're one of nine independent directors of the Acme Corporation. It has come to your attention that the CEO has appropriated resources for his personal use and acted in ways that... View Details
Keywords: by Jim Heskett
- 04 Dec 2018
- First Look
New Research and Ideas, December 4, 2018
to the complementary assets of the incumbent. At the same time, value creation presents opportunities for value capture by either party, where value capture by the start-up is... View Details
Keywords: Dina Gerdeman
- 04 Oct 2004
- What Do You Think?
Does Speed Trump Intellectual Property?
these responses, is the value of intellectual property in all but a few instances or industries vastly overrated? Is the appropriate response to this dilemma to rethink processes to achieve speed as both a... View Details
Keywords: by James Heskett
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
encourage the continued patronage of customers. They allow retailers to gather data on customer behavior in order to decipher trends, appropriately reward loyalty, and influence shopping behavior. Loyalty schemes take many forms; some of... View Details
- 18 Jun 2001
- Research & Ideas
Tech Investment the Wise Way
potential value of new technologies by first holding them up against the company's business model.We argue that successful firms tend to interpret the potential value of nascent technologies in the context... View Details
- 06 May 2019
- Research & Ideas
Consumers Blame Business for Global Health Problems. Can Business Become the Solution?
more for sustainable goods. Almost 60 percent report that a product’s health and wellness benefits motivate purchasing decisions. And over 40 percent say that they factor a company’s social value into purchasing decisions. Millennials are... View Details
- 02 Jun 2003
- What Do You Think?
What Can Aspiring Leaders Be Taught?
given to broader success factors which are ethical and value centered, are or certainly can be detrimental to the society they serve ...." A more acerbic point of view was offered by Mark Anton: "The area of ethics and View Details
Keywords: by James Heskett
- 11 Jul 2012
- Research & Ideas
Book Excerpt: ’The Future of Boards’
role is appropriate for the board? And how can the directors understand enough about the company to meet their responsibilities effectively? In this excerpt Lorsch looks at how directors are rethinking their roles. (For more about the... View Details
Keywords: by Jay Lorsch
- 13 Feb 2018
- First Look
New Research and Ideas, February 13, 2018
concluding section. Global companies will need to organize cross-functional value capture teams focused on appropriating value from their know-how and reputation by combining... View Details
Keywords: Sean Silverthorne