Publications

September 2010 (Revised December 2010)
Supplement

Enman Oil, Inc. (C)

By: David F. Hawkins

Company pursues ways to reduce its debt to equity ratio by resorting to off balance sheet debt transactions. View Details

Keywords: Energy Sources; Capital Structure; Financial Statements; Energy Industry; Mining Industry; United States

03 Sep 2020
Op-Ed

Why American Health Care Needs Its Own SEC

Donald Trump’s administration is requiring hospitals to publish their charges in a way that consumers can easily understand, starting in January. The required information includes the rates hospitals negotiate with insurers. For their... View Details

Keywords: by Regina E. Herzlinger; Health

October 2003
Case

Merrill Lynch: Supernova

Supernova is the name given to a new way to manage client relationships that originated in the Merrill Lynch Indianapolis offices. During a trial period, Supernova generated very good results among financial advisers and their customers, but challenged the traditional... View Details

Keywords: Organizational Change and Adaptation; Customer Relationship Management; Organizational Culture; Financial Services Industry; Indianapolis

March 2009 (Revised May 2011)
Case

Addleshaw-Goddard LLP

By: Robert G. Eccles, Amy C. Edmondson and James Weber

Addleshaw-Goddard (AG), the 15th largest law firm in the U.K., is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of services launched by Dr. Jim... View Details

Keywords: Price; Innovation and Invention; Service Operations; Partners and Partnerships; Competitive Advantage; Diversification; Legal Services Industry; United Kingdom

10 Jun 2015
Research & Ideas

The Transparency Revolution in Corporate Reporting

decipher what kind of company they are buying into. The Sustainability Accounting Standards Board (SASB) is an NGO established in 2011 with designs on cutting through that noise. Much the way the Financial Accounting Standards Board has... View Details

Keywords: Re: George Serafeim

December 2016
Background Note

Cross-sector Collaborations for Shared Prosperity

By: Jan Rivkin

In cities and towns across America, leaders in local governments, businesses, nonprofits, educational institutions, faith-based organizations, labor unions, and other organizations are coming together in new ways to help their communities prosper. Why are such... View Details

Keywords: Leadership; Business and Community Relations; Cooperation; United States

03 Mar 2015
First Look

First Look: March 3

Abstract—Improving the way we pay for health care must be a central component in health care reform. Payment reform must link provider reimbursement and accountability to improving patient value: better health outcomes delivered at lower... View Details

Keywords: Sean Silverthorne

January 2009 (Revised June 2010)
Case

Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

By: Ranjay Gulati

Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details

Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units

Research Summary

Overview

Dr. Burch’s research focuses on capitalism, work, and gender in the twentieth-century United States. Her work reinterprets the history of direct selling by placing it at the center, rather than on the margins, of narratives about advanced capitalism. Examining the... View Details

Keywords: Business History; Political Economy; Labor History; Gender; Marketing; Sales Force Management; Direct Sales; United States

October 2024
Teaching Note

Taiwan After Globalization: Twilight of the Developmental State?

By: Debora L. Spar and Julia M. Comeau

Teaching Note for HBS Case No. 324-032. In the last 70 years, the small island of Taiwan has achieved what many believe to be a “miracle”: its economy has grown at a record-setting pace, driven and guided by one of the world's most successful set of industrial... View Details

Keywords: Economic Growth; Economic Slowdown and Stagnation; Trade; Policy; Government and Politics; Globalized Economies and Regions; Semiconductor Industry; Technology Industry; Taiwan; China; Asia; United States