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Show Results For
- All HBS Web
(352)
- News (65)
- Research (246)
- Events (3)
- Multimedia (7)
- Faculty Publications (131)
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- 13 Aug 2024
- Op-Ed
Can AI Save Physicians from Burnout?
unease, and high turnover rates. Now, many health care organizations are turning to artificial intelligence (AI) as a potential solution to physician overwork and burnout. After all, AI offers long-sought-after benefits for clinicians,... View Details
- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
A: I think good salespeople are able to read faces and size up prospects well. They are able to empathize with their customers and to see their point of view. They also have to be able to handle rejection well. I recall that the turnover... View Details
- 16 Dec 2013
- HBS Case
D’O: Making a Michelin-Starred Restaurant Affordable
because I want to do it," he said. "Passion has to come first. It leads you to all the things that lead to success." Asked what he actually plans to do next, Oldani gave an answer that may help to explain why D'O has such a low View Details
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
sees 65 percent turnover, Turkasset became choosy about its employees, hiring less than one in 100 applicants. Once hired, it paid them higher salaries and performed more in-depth training. The investment paid off, dropping the turnover... View Details
- 10 Nov 2015
- First Look
November 10, 2015
share prices prior to turnover are not. A corollary is that a firm with poor stock market performance cannot, or will not, raise new capital unless the current CEO is replaced. Publisher's link:... View Details
Keywords: Sean Silverthorne
- 21 Apr 2009
- First Look
First Look: April 21, 2009
average quality) or on its costs (lower quantity). Download the paper: http://www.hbs.edu/research/pdf/09-094.pdf Traveling Agents: Political Change and Bureaucratic Turnover in India (revised) Authors:Lakshmi Iyer and Anandi Mani... View Details
Keywords: Martha Lagace
- 31 Jan 2017
- First Look
First Look at New Research: January 31, 2017
profitability, small size, safety, and total volatility—also perform well during good times. Stocks with characteristics signifying high liquidity, such as high turnover and low bid-ask spreads, perform well during bad times but otherwise... View Details
Keywords: Carmen Nobel
- 03 Jun 2008
- First Look
First Look: June 3, 2008
association, fair pay practices) and whether these codes have affected their business outcomes (e.g., staff turnover and absenteeism, product defect rates, sales growth). In this paper, we review the existing evaluations of other private... View Details
Keywords: Martha Lagace
- 21 Nov 2016
- Research & Ideas
It Matters That Your CEO Doesn't Know Much About Sales
links you are always going to be fighting the last war.” As with many facets of business, establishing those links comes down to hiring the right people. Across industries, the average annual turnover in sales is 25–30 percent. “This... View Details
Keywords: by Michael Blanding
- 17 Nov 2015
- First Look
November 17, 2015
Case 615-044 Trouble at Tessei In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee View Details
Keywords: Sean Silverthorne
- 27 Jan 2003
- Research & Ideas
New Cluster Mapping Project Helps Companies Locate Facilities
(www.icic.org), has shown that inner cities have advantages in terms of proximity to transportation infrastructure, unmet market needs, lower employee turnover and much more. Have you seen a growing awareness of the potential of urban... View Details
Keywords: by Sean Silverthorne
- 29 Jul 2008
- First Look
First Look: July 29, 2008
Working PapersTraveling Agents: Political Change and Bureaucratic Turnover in India Authors:Lakshmi Iyer and Anandi Mani Abstract We develop a framework to examine how politicians with short-term electoral pressures control bureaucrats... View Details
Keywords: Martha Lagace
- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
downtime. Departmental specialists can assist customers during busy periods and order merchandise and arrange their sections during slack hours. The results? Customers receive better service. Employees have more predictable schedules, one reason why View Details
- 09 Feb 2016
- First Look
February 9, 2016
turnover in sales is 25% to 30%, while direct replacement costs for a telesales employee ranges from $75,000 to $90,000 and other sales positions cost as much as $300,000. Moreover, these figures do not reflect the lost sales while a... View Details
Keywords: Sean Silverthorne
- 16 Nov 2010
- First Look
First Look: November 16, 2010
"truth in giving" policies are highly responsive to recipient heterogeneity and biased against more generous giving. Traveling Agents: Political Change and Bureaucratic Turnover in India Authors:Lakshmi Iyer and Anandi Mani... View Details
Keywords: Sean Silverthorne
- 08 Aug 2017
- First Look
First Look at Research and Ideas, August 8, 2017
U.S., KP is facing an enormous potential liability from future costs of obesity and diabetes. Given low turnover in health plan membership, how should they respond to this crisis? How should they invest in the health of their covered... View Details
Keywords: Sean Silverthorne
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
firms ushered in increasingly accommodating policies to attract and retain staff. Turnover rates steadily decreased, while compensation expectations increased. This has fundamentally challenged the long-standing “up or out” model: As... View Details
- 08 Dec 2009
- First Look
First Look: Dec. 8
Turnover in India (revised) Authors: Lakshmi Iyer and Anandi Mani Abstract We develop a framework to empirically examine how politicians with electoral pressures control bureaucrats with career concerns as well as the consequences for... View Details
Keywords: Martha Lagace
- 11 Jul 2017
- First Look
First Look at New Ideas and Research, July 11
or efficacy—influence change recipients’ willingness to adopt the change. By contrast, change recipients’ turnover intentions are driven by their levels of demonstrated ability and efficacy rather than their affective states. Publisher's... View Details
Keywords: Sean Silverthorne
- 16 May 2012
- Research & Ideas
Can Decades of Military Overspending be Fixed?
to minimize the conflicts associated with frequent turnover of military personnel and widespread military retirements to industry, while preserving the rights of individuals to careers in acquisition management. The basic goal of any... View Details