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Show Results For
- All HBS Web
(333)
- News (60)
- Research (248)
- Events (3)
- Multimedia (5)
- Faculty Publications (128)
- 01 Aug 1998
- News
High Honors
but relatively unknown organization with assets of $200 million. The firm was drowning in paperwork, and its employee turnover rate was 43 percent. McDermott changed all that, successfully diversifying USAA into areas such as mutual... View Details
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
Healthcare Operations Management Best Paper Competition, for “Cohort Turnover and Productivity: The July Phenomenon in Teaching Hospitals” with Hummy Song and Jason R. Barro. Karim R. Lakhani : Winner of the 2015 Case Centre Award in the... View Details
- 17 Jan 2019
- Research & Ideas
Why Business Should Support Employees Who Are Caregivers
don’t realize that there are material returns associated with helping these workers,” says Fuller, a professor of management practice. “If I told an executive, ‘You could reduce your turnover of key personnel by 3 percent,’ they would... View Details
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
turnover or asset utilization tends to be higher. Disruptive innovations tend to be off-the-shelf products, in which the customer turns either to a group of specialist firms or to themselves to provide postsales service. A company that... View Details
- 18 Jul 2011
- Research & Ideas
Looking in the Mirror: Questions Every Leader Must Ask
various frustrations she was experiencing-including unusually high turnover among her senior facilities-management staff, as well as various back-office struggles, computer system failures, and so on. I surprised her a bit by asking her... View Details
Keywords: by Carmen Nobel
- 22 Feb 2022
- News
New Urban Order
truck drivers, so there is a shortage all over the world of Class A truck drivers,” says Lu, adding that the US driver workforce also experiences over 100 percent turnover every year. According to Lu, there is a shortage of 80,000 truck... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
- 01 Oct 2001
- News
Looking for a Leader: The Role of Executive Search Firms
of the personal connection it already enjoyed? Understanding the dynamics of the CEO search process — and the ways in which chief executive turnover influences corporate performance — has been the subject of recent research by HBS... View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
more likely to cite work environment over compensation issues. However, that is not to say that good call centers have the luxury of offering lower salaries and still expecting employees to stay. Turnover at call centers can be affected... View Details
James D. Sinegal
40 million members, Sinegal is best known for his progressive management practices which have enabled Costco to benefit from low employee turnover and high productivity. View Details
Keywords: Retail
- 23 Jul 2001
- Research & Ideas
Looking for CEOs in All the Wrong Places
him and one of its board members? Understanding the dynamics of the CEO search process, as well as the ways in which chief executive turnover influences corporate performance, has been the goal of recent research by HBS assistant... View Details
- 27 Sep 2016
- First Look
September 27, 2016
concentration in the origins of invention. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=51660 Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals By: Song, Hummy, Robert S.... View Details
Keywords: Sean Silverthorne
- 25 Apr 2018
- Research & Ideas
We May Have Taken Too Much Credit for Easing Workplace Segregation
who co-wrote Firm Turnover and the Return of Racial Establishment Segregation with Stanford University Assistant Professor John-Paul Ferguson. “I’ve had people say, ‘How can this be the case? It can’t be true. My workplace is so much more... View Details
Keywords: by Dina Gerdeman
- 05 Dec 2013
- What Do You Think?
Is Walmart Defying Economic Gravity?
turnover among the largest business firms, characterized in the United States by the fact that only one company, General Electric, has survived in the Dow Jones Industrials index since its beginning. We are reminded of the matter as... View Details
- 05 May 2017
- News
Barnes & Noble Names Demos Parneros CEO
Demos Parneros (AMP78, 2010), who had been working as Barnes & Noble’s COO for the last five months, has been named the booksellers new CEO. A story in the New York Times details the company’s recent struggles, which includes everything from executive View Details
- Student-Profile
Hummy Song
times in the Emergency Department of a hospital. Another considers the impact of the cohort turnover of resident physicians on resource utilization and health care quality in teaching hospitals. Health Policy Management Program This is a... View Details
- 28 Jun 2011
- First Look
First Look: June 28
PublicationsManager-Specific Effects on Earnings Guidance: An Analysis of Top Executive Turnovers Authors:Francois Brochet, Lucile Faurel, and Sarah McVay Publication:Journal of Accounting Research (forthcoming) Abstract We investigate... View Details
Keywords: Sean Silverthorne
- 16 Oct 2018
- First Look
New Research and Ideas, October 16, 2018
Jason, Richard Saouma, Nathan Seegert, and Christopher Stanton Abstract—Firms rarely cut compensation, so little is known about the after-effects when compensation reductions do occur. We use commission reductions at a sales firm to estimate how work effort and View Details
Keywords: Dina Gerdeman
- 28 Jun 2016
- First Look
June 28, 2016
supports our model’s underlying mechanisms. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=49868 Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals By: Song, Hummy, Robert S.... View Details
Keywords: Sean Silverthorne
- 01 Sep 2010
- News
Faculty Books
University Press) Associate Professor Maurer and his coauthor chronicle the canal’s economic and political history, from the great economic dividends of its first quarter-century to the turnover of the canal to Panama in 1999. The United... View Details
- 01 Aug 2008
- What Do You Think?
Has the Time Come for “Stretch” in Management?
extraordinary goals higher than those thought achievable for the coming year. It was to set outlandish, almost unthinkable goals that business groups might achieve in the longer-run. For example, instead of striving for an inventory View Details
Keywords: by Jim Heskett