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Show Results For
- All HBS Web
(2,170)
- People (4)
- News (660)
- Research (1,191)
- Events (2)
- Multimedia (52)
- Faculty Publications (662)
- 07 Jul 2021
- News
These Are the Personality Traits You Need to Lead with Trust
- 23 Jan 2023
- Research & Ideas
After High-Profile Failures, Can Investors Still Trust Credit Ratings?
During the financial crisis of 2008, major credit rating agencies faced sharp criticism for failing to recognize and warn of the risks of emerging instruments like mortgage-backed securities. Since that time, the results of a new study suggest, the agencies appear to... View Details
Keywords: by Ben Rand
- May 2008 (Revised September 2014)
- Teaching Note
TD Canada Trust (A), (B), and (C)
By: Dennis Campbell
- August 1982 (Revised January 1984)
- Case
Manufacturers Hanover Trust Co.: Office Automation Group
McKenney, James L. "Manufacturers Hanover Trust Co.: Office Automation Group." Harvard Business School Case 183-049, August 1982. (Revised January 1984.)
- 21 Oct 2013
- News
The Weird Way to Earn People's Trust
- 13 Mar 2009
- News
Trust Us: We'll Do Better This Time
- 03 Apr 2019
- News
Can Mark Zuckerberg Rebuild Trust in Facebook?
- 03 Oct 2020
- News
Managing Stakeholder Trust During Supply Chain Disruptions
- 24 Apr 2014
- News
Understanding how trust impacts delivering superior performance
Why does one company succeed, while another fails? The research of Rebecca M. Henderson (MBA 1985, AM 1988, PhD 1988), University Professor, indicates that a fundamental difference concerns informal relational contracts between employers, employees, and suppliers that... View Details
- August 28, 2018
- Article
Maintaining Trust When Agents Can Engage in Self-deception
By: Andres Babino, Hernan A. Makse, Rafael Di Tella and Mariano Sigman
The coexistence of cooperation and selfish instincts is a remarkable characteristic of humans. Psychological research has unveiled the cognitive mechanisms behind self-deception. Two important findings are that a higher ambiguity about others’ social preferences leads... View Details
Keywords: Behavioral Economics; Cognitive Neuroscience; Corruption; Cooperation; Self-deception; Trust; Behavior
Babino, Andres, Hernan A. Makse, Rafael Di Tella, and Mariano Sigman. "Maintaining Trust When Agents Can Engage in Self-deception." Proceedings of the National Academy of Sciences 115, no. 35 (August 28, 2018): 8728–8733.
- July–August 2021
- Article
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government
By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs.
Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details
Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust
Buell, Ryan W., Ethan Porter, and Michael I. Norton. "Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government." Manufacturing & Service Operations Management 23, no. 4 (July–August 2021): 781–802.
- 1986
- Chapter
U.K. Conglomerates: A View of Hanson Trust
- 2018
- Working Paper
Ideological Bias and Trust in Information Sources
By: Matthew Gentzkow, Michael B. Wong and Allen T Zhang
- 11 Aug 2021
- News
The Power of Trust and Maximizing Potential
- 15 Mar 2021
- News
The Secret of Adaptable Organizations Is Trust
- September 2023 (Revised December 2023)
- Case
Twiddy & Company: Trust in a Chaotic Environment
By: Sandra J. Sucher, Shalene Gupta and Tom Quinn
Twiddy & Company, known for Southern hospitality rooted in personal interactions, needed to adjust to contactless remote customer service as fear of the contagious virus prevented person-to-person contact. Local elected officials, in a bid to stop tourists from... View Details
Keywords: Trust; Health Pandemics; Organizational Culture; Disruption; Government Legislation; Transportation; Tourism Industry; North Carolina; United States
Sucher, Sandra J., Shalene Gupta, and Tom Quinn. "Twiddy & Company: Trust in a Chaotic Environment." Harvard Business School Case 324-021, September 2023. (Revised December 2023.)
- 17 Aug 2018
- News
Worker Representation on Boards Won’t Work Without Trust
- 14 Apr 2022
- Blog Post
Trust the Process, and Trust Yourself Even More: Interview with Wellness and Empowerment Leader, Dilan Gomih (MBA 2019)
fairly tangential to the wellness space, but I did it because I have the trust in my mentor and want to work with her to build the world that I want be a part of,” Gomih explained. “She often says, ‘When you see a problem you can either... View Details
- 2014
- Chapter
Too Big To Trust? Managing Stakeholder Trust in Business in the Post-Bail-Out Economy
By: Deepak Malhotra
This chapter considers the aftermath of the financial crisis of 2008, and specifically the subsequent “bail-out” of the large financial institutions by the American government, from the perspective of trust in the post-bail-out economy. The author considers the impacts... View Details
Malhotra, Deepak. "Too Big To Trust? Managing Stakeholder Trust in Business in the Post-Bail-Out Economy." Chap. 3 in Public Trust in Business, edited by Jared D. Harris, Brian Moriarty, and Andrew C. Wicks, 51–85. Cambridge University Press, 2014.