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Show Results For
- All HBS Web
(2,674)
- News (446)
- Research (1,747)
- Events (11)
- Multimedia (2)
- Faculty Publications (809)
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- 01 Dec 2000
- News
Core Values Keep Airline Flying High
procedures, boost innovation, and keep costs down while retaining a high degree of teamwork, communication, and coordination across functions. While its top-ranked customer service ratings have established its reputation as the "nice"... View Details
- 01 Jun 2025
- News
Venture: A Welcome Assist
Illustration: Chris Gash Illustration: Chris Gash The internet grew up inordinately fast. It all happened so quickly, in fact, that it blew right by the accessibility guidelines that would’ve made digital tools available to everyone, regardless of their age or ability,... View Details
- 01 Mar 2012
- News
School’s Financial Picture Brighter than Expected
School’s two main revenue generators, Executive Education and Harvard Business Publishing, led with strong revenue growth. Driven by newly launched open-enrollment courses and the first increase in custom program participation since the... View Details
- 26 Oct 2020
- News
A Social Impact Roadmap; Arts Leadership in a Pandemic; Amplifying Hispanic Contributions
the MSO in 2012 right out of the orchestra, where he played principal trumpet. In 2015, the HBS Club of Wisconsin awarded him a Social Enterprise Scholarship to attend the Strategic Perspectives in Nonprofit Management (SPNM) program at... View Details
Keywords: Margie Kelley
- 01 Mar 2008
- News
HBS Records an “Excellent” Year
Publishing (HBSP) together contributed more than half of the School’s revenue growth. Executive Education revenue increased by $10 million, reflecting a positive market response to the newly launched Comprehensive Leadership Programs and expanded offerings in View Details
- 01 Mar 2015
- News
We Have Liftoff
phone, see your bill, and pay in seconds with SplitNGo. No app required. When your workday ends: When it finally gets slow at our pilot restaurant, and we get to head home after busing tables and talking to customers all night. Your... View Details
- 01 Jun 1997
- News
New Releases
demand, and on pleasing the best customers - can ultimately weaken a strong firm. In The Innovator's Dilemma, Christensen shows how significant breakthroughs in products and services are often initially rejected by mainstream View Details
- 01 Sep 2018
- News
Ask the Expert: Delivering the Goods
expectations with promises of same-day delivery, the logistics industry is looking to completely new models, like crowdsourcing, autonomous technology, and on-demand delivery. Robert Reisner (MBA 1971), who led the Postal Service’s technology and View Details
Keywords: Jen McFarland Flint
- 01 Apr 1996
- News
"Foundations" Paves the Way for Entering MBAs
and teaching assistant-led problem sessions to multiple team projects and classic problem sets. Crimson Greetings One of the more memorable aspects of Foun-dations may have been Crimson Greetings, a large-scale behavioral simulation... View Details
- 10 Jul 2024
- News
Next Level
VentureBeat Lab, a new way for brand partners to collaborate through creating custom content, which grew sales and partnerships by 400 percent within six months of launch. She has established partnerships with major players such as... View Details
Keywords: Catherine O’Neill Grace
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
disciples, you need evangelists—you need to create situations that make it easier to model new behaviors. It’s one of the hardest things of managing any business, he says of shifting the culture. “Changing human behavior is a very... View Details
- 01 Sep 2008
- News
Say “Green Cheese”
be shared. Newsweek noted that about three-quarters of Shutterfly’s customers are women because they typically serve as their families’ “chief memories officer.” View Details
- 01 Dec 2003
- News
HIV/AIDS and Business
incorporates human rights, development, and health issues — it’s the ultimate strategic challenge.” At the Kennedy School workshop, participants discussed a case coauthored by Barrett and Ballou-Aares on Heineken’s efforts to implement an... View Details
- 01 Jun 2011
- News
Mr. Start-Up
ideas to make people’s lives more fun or more productive, is an amazing opportunity. The other thing that’s important to me is to interact with people in a way that will earn their respect and make them want to do business with me — as investors, partners, or View Details
- 01 Dec 2010
- News
How to Survive Past Start-up
opportunities? The most successful entrepreneurs I interviewed demonstrated that the key is to focus on finding customer problems first, and only then on searching for solutions that can help. “The real dividing line is simple,” explained... View Details
- 13 Jun 2017
- News
Finding Common Ground
company seem bigger than it actually was. He was almost discovered when a Japanese customer arrived in the United States and insisted they meet and go to dinner. Two years shy of legal drinking age, Crespin spent the evening in mortal... View Details
Keywords: Ralph Ranalli
- 01 Jun 2005
- News
Transforming the IRS
feedback from taxpayers and employees as well as measures of meaningful business results, was a critical step in changing attitudes. How did you improve customer service? There were no quick fixes or silver bullets. The IRS had to... View Details
- 01 Jun 2013
- News
Collective Wisdom
and gain energy. A company like SAP has realized that relying on communities is a way to build support for features that customers will value, instead of blindly pushing out solutions and hoping for buy-in. It's a matter of firms... View Details
- 01 Apr 2002
- News
Student Conferences Spark Discussion, Promote Interaction
described as "American icons" by moderator Tom Davenport, director of the Accenture Institute for Strategic Change. Jack Duffy, SVP of corporate strategy at UPS, noted that the process of integrating technology into the company's... View Details
- 01 Dec 1998
- News
New Releases
Foundations of Organizational Strategy by Michael C. Jensen (Harvard University Press) Economists have historically concentrated on analyzing markets while glossing over the complexities of organizations inside those markets. Behavioral... View Details